FreeWill Reviews 

4,833
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive website design, noting that clear, step-by-step instructions make completing essential legal documents completely straightforward and stress-free. Many people emphasize the incredible financial value, explaining that this free online platform provides a reliable and accessible alternative to hiring traditional attorneys. Users love being able to save their progress and easily make edits whenever personal circumstances change over time. Some reviewers were not happy with specific privacy practices, website functionality, and communication disclosures. A few users also experienced technical difficulties or expressed concerns regarding document enforcement and automated notifications.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is exceptionally easy to... See more

Service

Consumers find service to be positive, highlighting it as an amazing and accessible way to create necessary... See more

Website

Customers consistently note positive experiences with website, describing the online platform as an... See more

Instructions

Users describe positive interactions with instructions, finding them exceptionally clear, easy to follow, and... See more

Value for money

People report positive experiences with value for money, noting that the service is truly free and saves... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would have to pay lawyers hundreds if not thousands to get all these documents for FREE. Thank you for providing these to us. It is just unfortunate that most people do not even know that your company... See more

Rated 5 out of 5 stars

My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more

Rated 5 out of 5 stars

It is extremely easy to create our wills, healthcare documents, and power of attorney. We have a simple estate and leaving everything to charity, so I am very happy that this is supported by the char... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more


Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(4,833)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was amazed at getting this done…

I was amazed at getting this done without being thoroughly blown away. Step by step instructions were clear or if needed to skip around the opportunity allowing you to complete it later. Doing and completing this will finally give me the satisfaction I so much needed. Thank you for this great service.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

A most AMAZING SITE and AMAZING Support team!!! <3

I could not be happier and more grateful BOTH of the perfect Website of FreeWill.com that helped me perfectly to create my Will for my children, in addition to their responsiveness by email was just as kind as it was efficient!
This site is just an INCREDIBLE GIFT TO THE WORLD and for sure 100% better than most paid website...
I could not recommend them more!!!!

My deepest gratefulness to their whole team <3 and whoever <3 is so generous as to finance it all!

pascal monmoine

9 July 2026
Unprompted review
Rated 5 out of 5 stars

FreeWill offers a wonderful service

FreeWill offers a wonderful service. It is very simple to use, and removes the unnecessary legalize from the process. I will recommend them to all of my friends looking to develop or renew their wills.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m helping my elderly friend

I’m helping my elderly friend put a will in place. This tool clarified a lot, and in fact we put a lot of beneficiaries in place on different assets because of that clarity. Very useful and easy to use, as I read the information out to her.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product - works exactly is advertised.

I finally decided to draft a will and use FreeWill. This product did exactly what it was adversed to do. It was simple to navigate and it explained each step clearly so I knew what to do. I still have mine in draft form and plan to review it Wednesday. If you’re looking for an excellent online will product, I highly recommend FreeWill.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Difficult topic made easier…

My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but no matter a final will must be written. The website gave me prompts and forms that were straightforward and clear, stating what information was needed and where. I also appreciated the two year reminder to review my completed will and make changes if needed. I just updated mine. I am so thankful for this service and feel relief, knowing that I have made life easier for my two daughters upon my passing.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly Surprised How Easy!

I was pleasantly surprised by how easy this process was. Estate planning had been sitting on my to-do list for far too long because I assumed it would be complicated and expensive. This service made it simple to create my will and other important documents from the comfort of home, with clear explanations every step of the way.

The entire experience gave me peace of mind knowing I've taken care of something important for the people I love. I would absolutely recommend this service to anyone who's been putting off estate planning. It's an investment in your family's future, and this made it accessible and stress-free.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Find

What a great way to make your final wishes known through a last will and testament. Easily understood without all the legal jargon usually found in these kinds of documents.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Very informative

Very informative, explanations were clearly defined. This is my first attempt to establish a will. I feel very comfortable with the due process. The instructions were clear and concise. Thank you for developing this process.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Free Will is fantastic and 100% legal…

Free Will is fantastic and 100% legal as my Attorney verified that. So Free Will, will save you a lot of money as Attorney's charge a lot to create all the documents. I know now that my daughter will have no issues when the time comes. Thank you Free Will, you are providing a great service.

22 April 2026
Unprompted review

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