Fresh Car Reviews 

3,460
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for arriving punctually, working exceptionally hard, and maintaining a polite and professional attitude throughout the entire appointment. Consumers consistently note that vehicles are left sparkling clean, looking completely brand new, and finished to an exceptionally high standard inside and out. However, some reviewers noted specific issues with the quality of certain paint repair jobs and occasional missed spots during the interior cleaning process. A few people also mentioned that particular repairs failed to meet their expectations and required multiple follow-up visits to eventually resolve the ongoing problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting easy booking and punctual, professional staff... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are professional,... See more

Quality

Clients share positive opinions on quality, noting that vehicles are frequently left looking immaculate and... See more

Product

Consumers find product to be positive, noting that vehicles often look immaculate and sparkling inside and... See more

Booking process

People report ambiguous experiences with the booking process, highlighting both positive and negative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me. The valeter arrived on time and was very friendly and engaging. H... See more

Company replied

Rated 5 out of 5 stars

Just had my car valeted by Ali, he has done an exceptional job my car has never been so clean! Inside and out is spotless. Brilliant service, easy booking and arrived on time. I will definitely be usi... See more

Company replied

Rated 5 out of 5 stars

Our valeter Steven was professional on time and did an amazing job with our car. Even messaged ahead to see if we wanted to rebook because of the weather however it turned fair so he just got on with... See more

Company replied

Rated 5 out of 5 stars

Ronnie was very professional and worked really hard,done a fantastic job inside and outside my BMW. I got the full valet,wax,polish etc. Highly recommend and I will get this package again.

Company replied


Company details

  1. Valeting service
  2. Vehicle repair shop
  3. Car accessories shop
  4. Car dealer
  5. Car service
  6. Car Wash

Written by the company

Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(3,460)

627 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sean came and did both our cars to a…

Sean came and did both our cars to a very high standard. Would use again and highly recommended

20 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Nick,

Thank you for sharing your experience!

We’re thrilled to hear Sean delivered such a high‑standard valet on both your cars.

Your recommendation means a lot to us, and we’ll be delighted to welcome you back again whenever you need us.

Rated 5 out of 5 stars

A friendly and efficient service

A friendly and efficient service. A job well done.

20 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Johm,

Thank you so much for your kind words! We’re delighted to hear you found our service friendly and efficient, and that the job was completed to your satisfaction.

Your feedback means a lot to us and helps keep our team motivated to deliver the same high standard every time.

Rated 5 out of 5 stars

Excellent job by Simon and Connor 👍🏼…

Excellent job by Simon and Connor 👍🏼 turned up on time, and did a brilliant valet! Car looks and smell brand new again. cheers guys. will definitely use you again in the future.

21 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Scott,

Thanks for taking the time to leave a review outlining your experience with Simon and Connor.

We're so glad to hear you were happy with the service provided.

Thanks for recommending!

Rated 5 out of 5 stars

As always professional courteous great…

As always professional courteous great job done have used before and no doubt will do in the future

20 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Tracy,

Thank you for your continued support! We’re delighted to know you’ve found our service consistently professional and courteous, and that each visit leaves your car looking great.

It means a lot that you’ve chosen us before and plan to do so again in the future and we look forward to serving you next time.

Rated 5 out of 5 stars

Thorough clean

Friendly, efficient, did an excellent job of my car inside and out. Would definitely use again

18 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Mr. Gregg,

Thank you for your kind feedback!

We’re so pleased to hear you found the service friendly, efficient, and that your car is looking excellent inside and out.

It’s wonderful to know you’d choose us again, and we look forward to providing the same high standard next time.

Rated 5 out of 5 stars

Great service

Had my first clean this week and did an amazing job. This will be the only place where my car will go to now.

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Nick,

Thank you for choosing us for your first clean!

We’re delighted to hear you were impressed with the results and that your car now has a showroom shine.

It means a lot to know we’ll be your go‑to place moving forward, and we look forward to keeping your car looking its best.

Rated 5 out of 5 stars

Pete (TQ) Amazing job

Pete (TQ) unfortunately had to rearrange the valet on my car due to some issues, however he rearranged for the next day and kept me informed with everything, then when he arrived he spent extra time on my car as an apology and did an amazing job, I would highly recommend him to anyone in the area who would like a valet done, he was extremely professional and polite and made sure everything was done and checked before he left.

17 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Lee,

Thank you for taking the time to share such detailed feedback.

We’re delighted to hear that Pete kept you fully informed, rearranged promptly, and went the extra mile to ensure your car was finished to the highest standard.

It’s wonderful to know his professionalism and dedication made such a positive impression. We’ll be sure to pass your kind words on to him, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Superb job will use again

Superb job will use again

18 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Dean,

Thank you for your kind words!

We’re delighted you were impressed with the results and that you’d choose us again.

Your support means a lot, and we look forward to providing the same superb service next time.

Rated 5 out of 5 stars

Showroom sparkling

Was polite, explained treatments and was friendly very efficient and car now looking sparkling like it came out of showroom.

17 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Barrie,

Thank you for sharing such wonderful feedback! We’re thrilled to hear that the treatments were clearly explained and that you found the service friendly and efficient.

It’s great to know your car is now sparkling like it just left the showroom.

We’ll be sure to pass your kind words on to the team.

Rated 5 out of 5 stars

Ryan did a excellent job on my car…

Ryan did a excellent job on my car considering the very hot weather there is nothing to say really but keep on doing what you do best thanks

17 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Ian,

Thank you so much for your kind words! We’re delighted to hear that Ryan’s hard work and dedication shone through, even in the hot weather.

Your appreciation means a lot, and we’ll be sure to pass your feedback on to him. We look forward to continuing to deliver the best service for you.

Rated 5 out of 5 stars

Excellent service provided by Cristian…

Excellent service provided by Cristian - professional, polite and helpful advice provided. Would recommend highly

7 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello,

Thanks for taking the time to leave a review. We appreciate it!

We're so glad to hear you found the overall experience with Cristian to be excellent.

Thanks for recommending!

Rated 5 out of 5 stars

Easy online booking for a convenient…

Easy online booking for a convenient time at my own house, no having to run the car somewhere and get a lift back. The valeter Jordy done an exceptionally good job. Was punctual and kept me informed with his arrival time. Would recommend

15 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello.

Thanks for taking the time to leave a review, We appreciate it.

We're so glad to hear you found the experience easy, convenient and exceptionally good. We'll be sure to pass your kind words to Jordy.

Thanks for recommending!

Rated 5 out of 5 stars

Charles was excellent

Charles was excellent, very helpful, very polite, did a very good job and spent time over it. I'm very pleased.

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Richard,

Thanks for taking the time to outline your experience with Charles.

We're so glad to hear you were happy with both his friendliness and professionalism to carry out the service.

Thanks for recommending!

Rated 5 out of 5 stars

Max turned up on time and carried out an excellent job

Max turned up on time, was very polite and professional. The car was in an excellent condition when he left, it looked like new.
I needed an invoice in order to claim the cost back and he provided that too.
An excellent job all round

15 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello,

Thanks for taking the time to review your experience.

We're so glad to hear you were happy with the service that was provided by Max.

Thanks for recommending!

Rated 5 out of 5 stars

Van looks amazing

Van looks amazing! Well worth the price.

Ade was spot on with the van. It looks and smells amazing.

15 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Jenny,

Thanks for taking the time to outline your experience after a valet with us.

We're so glad to hear you found the service worth the value and that Ade delivered good standards.

Thank you for recommending and we hope to be able to assist you again in the future!

Rated 5 out of 5 stars

Brilliant service

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Nicky,

Thanks for taking the time to write a review, we appreciate it!

We're so glad to hear you found the service brilliant.

Thank you for recommending!

Rated 5 out of 5 stars

The Fresh Car Valetor was Fantastic!!

The Fresh Car Valetor was Fantastic!!!
Every inch of my car inside and out was cleaned to a very high spec.

My last two times I used this service met my expectations and above. I’ll use this service again. ❤️ Thank You xx

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Mrs. McPoland,

Thank you so much for your amazing review!

We’re thrilled to hear that every inch of your car was cleaned to such a high standard and that the results exceeded your expectations on multiple occasions.

It’s wonderful to know you’ll be using our service again and we look forward to delivering that same fantastic finish every time!

Rated 5 out of 5 stars

Excellent job

Courteous, timely, and very professional. Cristian did an excellent job. Will book regularly going forward.

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Raul,

Thank you for your wonderful feedback!

We’re delighted to hear Cristian provided a courteous, timely, and professional service, and that you were so pleased with the result.

It’s fantastic to know you’ll be booking regularly and we look forward to keeping your car in top condition every time!

Rated 5 out of 5 stars

Tommy Finch is excellent

Tommy Finch was friendly, detailed, and easy to work with. He showed me areas where nothing more could be done, but the rest of it, I was very pleased - my car looked and smelled like it was brand new.

15 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Abdul,

Thank you for such a thoughtful review!

We’re delighted to hear that Tommy’s friendly and detailed approach made the experience easy for you.

It’s great that he took the time to explain everything clearly, and we’re thrilled your car looked and smelled brand new afterwards.

Rated 5 out of 5 stars

Thorough and professional valet from…

Thorough and professional valet from James

16 July 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Matthew,

Thank you for your feedback!

We’re so pleased to hear James delivered a thorough and professional valet. I’ll make sure he knows his efforts were appreciated and it’s always great to see our team’s hard work recognised.

We look forward to providing the same high standard of service again next time!

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