Darien was running a little late but he messaged to give me a revised ETA, on arrival he got straight to work, tapped on my window on completion and the car looked as new. Poor guy, it was relatively... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me. The valeter arrived on time and was very friendly and engaging. H... See more
Company replied
Just had my car valeted by Ali, he has done an exceptional job my car has never been so clean! Inside and out is spotless. Brilliant service, easy booking and arrived on time. I will definitely be usi... See more
Company replied
Our valeter Steven was professional on time and did an amazing job with our car. Even messaged ahead to see if we wanted to rebook because of the weather however it turned fair so he just got on with... See more
Company replied
Company details
Written by the company
Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.
Contact info
United Kingdom
- www.freshcar.co.uk
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Friendly staff thorough job
Friendly staff (Kieran) who communicated well and text before arrival time. I also feel there was a thorough job and I was able to check and comment before leaving.
2 July 2026
Unprompted review
Reply from Fresh Car
Hello Jeff,
Thank you for your kind words! We’re delighted to hear Kieran’s communication and professionalism made the process smooth for you.
It’s great that you felt the valet was thorough and appreciated being able to check the work before completion.
We’ll be sure to share your feedback with Kieran, and we look forward to helping you again in the future!
5 auto valets later......
After contacting at least 5 auto valets and getting no response I contacted Fresh Car. It was so easy to book online. The agent arrived on time and collected my car keys. Spent an hour cleaning my car inside only. I was so amazed at how clean he got my car. Going to have it done every 6 months or so.
29 June 2026
Unprompted review
Reply from Fresh Car
Hello Aileen,
Thank you for taking the time to share your experience!
We’re so pleased you found our booking process simple and that our valet arrived promptly to take care of your car.
It’s great to hear you were amazed by the results inside your vehicle.
We truly appreciate your trust and look forward to keeping your car fresh and clean every few months!
New car look…
Adam who came to do the valeting did a wonderful job leaving my car thoroughly clean shiny and glossy.
Thank You Adam for a wonderful result
2 July 2026
Unprompted review
Reply from Fresh Car
Hello Bernard,
Thank you for your wonderful feedback!
We’re delighted to hear Adam left your car looking clean, shiny, and glossy. We’ll be sure to share your kind words with him and it means a lot to know his hard work made such a difference.
We look forward to providing you with the same great results again in the future!
Jon did an amazing job cleaning my car…
Jon did an amazing job cleaning my car and removing the mould. I am so happy with the service. Thank you again!
30 June 2026
Unprompted review
Reply from Fresh Car
Hello Eve,
Thank you so much for sharing your feedback! We’re delighted to hear Jon was able to remove the mould and leave your car looking fresh again.
Your happiness with the service means a lot to us, and we’ll be sure to pass your kind words on to Jon.
We look forward to helping you again in the future!
Safet arrived on time intrduced himself…
Safet arrived on time intrduced himself very friendly,
Done excellent job, his attention to detail was far and beyond my expectations. Car looked brand new.
1 July 2026
Unprompted review
Reply from Fresh Car
Hello Jmas,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Safet’s friendly approach and attention to detail exceeded your expectations.
It’s great to know your car looked brand new after his work. We’ll be sure to share your kind words with him and your satisfaction means the world to us!
Mike did an amazing job on both cars…
Mike did an amazing job on both cars especially with it being the hottest day of the year. Would highly recommend fresh cars
26 June 2026
Unprompted review
Reply from Fresh Car
Hello Kian,
Thank you so much for your kind words! We’re delighted to hear both cars were sparkling, even on the hottest day of the year.
Mike will be thrilled to know his hard work was appreciated.
We truly value your recommendation and look forward to welcoming you back again soon.
Valentin did a superb job and we will…
Valentin did a superb job and we will definitely ask him to valet both of our cars in future !
28 June 2026
Unprompted review
Reply from Fresh Car
Hello Suzy,
Thanks for taking the time to leave a review, We appreciate it.
We're so glad to hear you were happy with the service provided by Val, so much so you plan to use him for future services.
Thanks for recommending and we look forward to assisting you again!
Valet done today by Aaron M
Valet done today by Aaron M, car looks brand new again, spotless inside and out! Thank you 😊
29 June 2026
Unprompted review
Reply from Fresh Car
Hello Rachael,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear you were happy with the service provided by Aaron. Thanks for recommending!
Excellent work on my car
Mike did a great job on my car, so much so I didn’t want to drive it afterwards and make a mess of it lol.
Would highly recommend to everyone
26 June 2026
Unprompted review
Reply from Fresh Car
Hello Paul,
Thanks for taking the time to leave a review outlining your experience. We appreciate it!
We're so glad to hear you were happy with the service carried out by Mike.
Thanks for recommending!
Excellent work
Excellent work! Even though it was so hot very pleased with my car it looks and smells great
25 June 2026
Unprompted review
Reply from Fresh Car
Hello Edward,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear you were happy with the service that was provided.
Thanks for recommending!
Amazing….wish I had before photos to…
Amazing….wish I had before photos to remember the difference. It’s like a new car, Ronnie was fantastic, punctual, polite and very professional
26 June 2026
Unprompted review
Reply from Fresh Car
Hello Sara,
Thanks for taking the time to leave a review outlining your experience with Ronnie. So glad to hear you were happy with the service provided.
Thanks for recommending!
Reply from Fresh Car
Hello Paul,
Thank you for your feedback.
We’re delighted to hear the service was carried out on time as agreed and that you were pleased with the results.
Your comments mean a lot to us and help keep our team motivated to deliver a consistently high standard of work.
Great service,very professional
Great service,very professional. Valentin called in advance to say he was running a little late. This wasn’t a problem. I had booked a mini valet and engine bay clean. Car is like new again. Can’t get over how clean the engine bay is! Would use again. Thanks!
22 June 2026
Unprompted review
Reply from Fresh Car
Hello Claudia,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Valentin provided such professional service and kept you updated. It’s great to know the mini valet and engine bay clean left your car looking like new and we’ll be sure to pass your kind words on to him.
We truly appreciate your recommendation and look forward to welcoming you back again.
Reply from Fresh Car
Hello Campbell,
Thank you for your feedback! We’re so pleased to hear that the communication met your expectations.
Clear and reliable updates are something we always strive for, and it’s great to know this made a positive difference to your experience.
Great job
Great job. Lovely finish to the car. Friendly service. Highly recommended.
22 June 2026
Unprompted review
Reply from Fresh Car
Hello Simon,
Thank you for your kind words! We’re delighted to hear you were pleased with the finish and the friendly service.
Your recommendation means a lot to us, and we look forward to providing the same high standard again in the future.
Shambolic "Lifetime Guarantee" – Broken promises, shifting lies, and a botched car repair
I hired Fresh Car for a mobile SMART repair on my Audi's door sill, paying a premium specifically because they advertise a "Lifetime Guarantee" on their workmanship. 15 months later, the repaired area began to peel and flake away. What followed has been a masterclass in atrocious customer service and avoiding warranty obligations.
They sent out a repairer to inspect it, who flatly refused to do the work. Thanks to my home CCTV footage, I have a complete audio and video record of our interaction. On site, he gave a rotating wheel of illogical excuses to dodge the warranty claiming it wasn't factory paint, that it was a manufacturer issue for Audi, and making the absurd claim that "you can't rub things down too far" during paint prep.
To make matters worse, he did a quick touch up during his visit. When I subsequently spoke to customer service over the phone, they explicitly admitted to me that Luke knew his touch up was of poor quality and that the paint color didn't even match! My car has been left looking significantly worse than before his visit.
When customer service finally emailed me with an update, they completely changed their story. They invented a brand new narrative out of thin air, claiming the repairer told them on site that the damage was caused by "people entering and leaving the car", something my CCTV footage proves he never once mentioned to me.
Because "neither party can prove" if the failure is new or old, a manager named Matt offered me a pathetic "final offer" of a 50% partial refund (£87.50), refusing to honor the lifetime guarantee.
A "Lifetime Guarantee" is either honored or it is broken; you cannot half honor a warranty. Fresh Car took my money on a promise of permanent work, their technician botched a touch up, they invented a false narrative to cover it, and now Matt expects me to pay out of my own pocket to fix their representative's admitted mistakes at a proper body shop.
Avoid this company at all costs if you value your vehicle or expect them to stand by their marketing gimmicks. Complete breach of trust.
17 June 2026
Unprompted review
Reply from Fresh Car
Hello Ishan,
We’re very sorry to hear about your experience and the disappointment caused. At Fresh Car, we take our workmanship guarantee seriously, and it’s clear from your feedback that we’ve fallen short of your expectations.
To help us fully review your case and the details you’ve mentioned, please send an email with your information and any supporting photos or footage to repairssupport@freshcar.co.uk. Our team will investigate further and work with you to find a resolution.
I booked my car in for a full valet…
I booked my car in for a full valet with dog hair removal.
The technician arrived over two hours past the booked arrival time. Then proceeded to try and charge me an additional £70 due to the "state" of my car! I have taken pictures of my vehicle prior to his arrival that show that the condition of the vehicle is not in a state. Crumbs, sand and dog hair. Hence it needing cleaning
...
20 June 2026
Unprompted review
Reply from Fresh Car
Hello Ashleigh,
Thank you for sharing your feedback. We’re very sorry to hear about the delay in arrival and the concerns raised regarding the additional charge. We understand how frustrating this must have been, especially as you had prepared your vehicle and taken photographs beforehand. This is not the level of service we aim to provide, and we regret that your experience fell short of expectations.
To help us investigate this further, please send the details and your photographs to clean@freshcar.co.uk so our team can review the matter directly.
Excellent
On time, polite, perfectionist, tries to get you in asap and looks to give you the best price and alternatives.
18 June 2026
Unprompted review
Reply from Fresh Car
Hello Rob,
Thank you for your feedback. We’re pleased to hear you found the service punctual, polite, and carried out with real attention to detail.
It’s great to know the effort to fit you in quickly and provide the best price and options made a positive difference.
Your comments mean a lot to us and help keep our team motivated to deliver the highest standards every time.
I used Fresh Mobile Car Care for a…
I used Fresh Mobile Car Care for a stone chip repair on my vehicle. Unfortunately, I was disappointed with the overall outcome, as I was not fully satisfied with the finish of the repair, including the colour match and a visible blemish that remained in the repair area.
I also had concerns about a dent that became apparent after the repair. I am quite knowledgeable about my car and am confident there was no additional dent in the repair area prior to the work being carried out. Whilst I understand that some dents can become more noticeable after a repair, I have photographs taken on the morning before the repair which clearly show that this dent was not present. Fresh Mobile Car Care did not accept responsibility for the issue, and despite my request for them to come out and assess Taher’s work, they declined. I subsequently incurred additional expense having the dent assessed and rectified separately.
The complaint process was lengthy and, at times, frustrating. As mentioned during my complaint, I found some of the communication from the technician (Taher) via WhatsApp to be confrontational, which did little to reassure me that my concerns were being taken seriously.
That said, I would like to acknowledge Matt Brown, who ultimately engaged with my complaint and offered a 50% refund as a gesture of goodwill to bring the matter to a close.
Whilst I appreciate the refund, I remain disappointed that I was left out of pocket and did not achieve the standard of repair I had originally expected. Based on my experience, I cannot say I would use the service again.
Sent from my iPhone
20 May 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear that the stone chip repair did not meet your expectations and that the process left you feeling disappointed.
We understand your concerns regarding the finish, colour match, and the dent issue, and we regret that our communication during the complaint process did not provide the reassurance you deserved.
We’re glad that Matt was able to engage with your complaint and offer a goodwill refund, but we appreciate that this did not fully resolve the matter for you. Your comments are invaluable in helping us improve both our repair standards and our customer care.
To allow us to review this further, please share the details and supporting photographs with our team at repairssupport@freshcar.co.uk.
simon and connor came out and did an…
simon and connor came out and did an incredible job. the car has been thoroughly cleaned and looks and smells amazing. great customer service too!
17 June 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for sharing your experience!
We’re delighted to hear that Simon and Connor delivered such an incredible service, leaving your car thoroughly cleaned, fresh, and looking amazing.
It’s wonderful to know their customer care stood out too, we’ll be sure to pass along your kind words to them.
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