Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more
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Review summary
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Reviews shaping this summary
I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more
Company replied
Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more
Company replied
I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more
Company details
- #16 of 89 best companies in Car dealer
- #14 of 60 best companies in Vehicle Repair
Written by the company
We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.
Contact info
Norwich Road, IP25 6HW, Watton, United Kingdom
- 01953 797272
- sales@freshmotors.co.uk
- www.freshmotors.co.uk
4.9
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Kieran was a pleasure to deal with
Kieran was a pleasure to deal with , great company , brilliant delivery driver , would recommend
5 August 2026
Unprompted review
Reply from Fresh Motors
Hello Alan,
I am extremely glad to hear that you are pleased with the overall experience with us on the purchase of your new Fiesta Van. From start to finish, you were a pleasure to deal with and we hope to be able to work together again in the future!
Kieran
Senior Sales Executive
Very good excellent
1 August 2026
Another quality experience with Fresh…
Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating customers fairly to keep the doors open - never a bad thing. A special thanks this time to Dave, Ricardo and Will. See you for next repair/service guys.
11 August 2026
Unprompted review
We had such a positive experience at…
We had such a positive experience at Fresh Motors. All the staff were helpful and friendly. Our car was prepared to a high standard and we are very happy with our recent purchase,
Thank you Fresh Motors.
5 August 2026
Reply from Fresh Motors
Hello Carol,
thankyou for the review left for us based on your recent purchasing experience with us on your new Focus.
We truly hope that the new car lives up to and beats the previous ownership of your last Focus.
If you require anything in the future, please feel free to get in touch and we would be more than happy to assist.
Kieran
Senior Sales Executive
Good service and response times
Good service and response times. Perfect finish on car for ceramic protection
10 August 2026
Unprompted review
Reply from Fresh Motors
Hello Sean,
thankyou for the 5* review on your recent Ceramic Coating booking with us here at Fresh.
We are pleased that you felt the overall experience was up to your expectations and we hope that you can enjoy the new car with that lifetime guarantee on the interior & exterior too!
Kieran
Senior Sales Executive
Excellent service
The service I received from Fresh Motors was exemplary - ease of booking with excellent communication both online and by telephone. The job itself was completed very quickly - booked late on Saturday and I drove my car away at 10am Monday morning. Front desk staff pleasant and efficient.
10 August 2026
Unprompted review
As a first time customer I was…
As a first time customer I was impressed with the service I received. Went in for a tyre change and to check the others. Got a video of my car showing me the other tyres and talking me through the recommendations. Quick turn around and great service from the staff.
8 August 2026
Unprompted review
Fresh Motors is hands-down my favorite…
Fresh Motors is hands-down my favorite garage. I always bring my car here for servicing and MOTs, and they never disappoint. Reliable, honest, and top-quality service every single time. Highly recommended!
8 August 2026
Unprompted review
Impressed
We had a little hiccup with the finance company but the team put it right straight away so was very impressed. Kiren was amazing and showed me all the buttons as it looked like a spaceship when I got in, truly impressed with Fresh Motors
5 August 2026
Unprompted review
Reply from Fresh Motors
Hello Lance,
thankyou for your honest and thorough review.
We are pleased that after a little hiccup with the 3rd party finance company, we managed to deal with this situation promptly and ensure that you were able to drive away with a smile on your face!
If you need anything in the future, please feel free to get in touch and we hope to see you next year for your MOT & Service!
Kieran
Senior Sales Executive
Ricardo was very helpful when…
Ricardo was very helpful when organising what to do next with my car, made everything clear and very easy.
5 August 2026
Unprompted review
I recently bought a car from Fresh…
I recently bought a car from Fresh Motors, and I couldn't be happier with the experience. Kieran took care of everything from start to finish, making the whole process as smooth and straightforward as possible. He even arranged a complimentary pickup from Thetford station at short notice, which was greatly appreciated. His professionalism, excellent customer service, and willingness to go the extra mile made the entire experience outstanding. I highly recommend Fresh Motors to anyone looking for a hassle-free car-buying experience.
5 August 2026
Reply from Fresh Motors
Hello Shanaka,
thankyou so much for such an in-depth review. Initially dealing with you over the phone, providing a full walkthrough video & plenty of emails, it was great to be able to put a face to the name and get both yourself and your partner on your way in your new car!
We hope that you are still enjoying it and we wish you all of the best with the future with with the car!
Kieran
Senior Sales Executive
Great fast smooth customer service
Kieran
Gave me a smooth and simple process no issues
1 August 2026
Unprompted review
Reply from Fresh Motors
Hello,
thankyou for your 5* review.
It means a lot to us and we hope to be able to assist you again in the future.
Kieran
Senior Sales Executive
Great customer service
Great customer service, reminders when Service and MOT due,full and detailed explanation of work needing to be done going forward.
3 August 2026
Unprompted review
Great experience
First time having an MOT and service here since buying from you last summer. Really liked the booking system, video run through and paying by link. Everything was followed up by the promised phone calls. Just a great all round experience.
1 August 2026
Unprompted review
Reply from Fresh Motors
Hello Phillip,
thankyou for your review based on your experience with us here at Fresh.
I am glad to hear that I managed to handle everything for you to a high standard and that you are enjoying the new car!
Kieran
Senior Sales Executive
⭐️⭐️⭐️⭐️⭐️
Took my TT in for an MOT at Fresh Motors and as always, couldn’t fault the experience—friendly and professional. The whole team are brilliant, techs and front of house staff, it’s genuinely a great garage. Highly recommend and I wouldn’t go elsewhere!
31 July 2026
Unprompted review
Excellent customer service from Kieran…
Excellent customer service from Kieran - bought the car online and Kieran provided all information requested. Very responsive. Delivered by Jonathan who was equally personable and helpful. Would thoroughly recommend.
1 August 2026
Reply from Fresh Motors
Hello Ashley,
Thankyou for your review based on your purchasing experience of your new Porsche Taycan! Quite the car if I do say so myself.
Your review means a lot to us and we are glad to have had the opportunity of being able to get you into your new car!
If you need anything in the future, please don't hesitate to get in touch.
Kieran
Senior Sales Executive
They are ideal and helpful.
First time using this garage. Doesn’t seem to want to rip you off. Detailed inspection. Very polite and helpful staff. So far I’d give them top marks. Car is back in again tomorrow for the works. I’ll give further review afterwards. Seem pretty switched on though.
Further review, used them again. They did a smashing job. I really want to point out, my car is a JAPANESE IMPORT and they did not shy away from being willing to fix it. Customer service is 100% on point. Pricing is fair and clear at all times.
29 July 2026
Unprompted review
Great customer support….as always!
Great customer support….as always!
BMW X1 booked for its annual service and MOT, with added request to replace 4 spark plugs.
Easy to book and pleasant experience with the reception team in delivering the work requested on time.
29 July 2026
Unprompted review
Another great experience!
Having had a good previous experience at Fresh Motors, I returned in order to buy a second car. I was not disappointed. Great customer service and friendly staff, a comfortable environment and a large range of cars to consider. Definitely will return whenever I need to!
10 July 2026
Unprompted review
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