Fresh Motors Reviews 

391
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, friendly, and genuinely helpful throughout the entire vehicle purchasing process without any sales pressure. Many people also greatly appreciate the very smooth communication and the informative personal videos sent by the team when buying cars remotely. Consumers consistently note that routine service appointments and regular MOT checks are handled very professionally, leaving them feeling confident and well looked after. Some reviewers were not happy with minor issues such as occasional delivery delays, imperfect interior vehicle cleaning, or unexpected mechanical noises after maintenance work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Clients share profound satisfaction on service, frequently highlighting efficient response times and... See more

Product

Customers consistently note positive experiences with product, emphasizing that their vehicles arrived in... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally polite,... See more

User experience

Consumers find user experience to be delightful, praising the seamless, professional, and genuinely enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more


Company details

  1. #16 of 89 best companies in Car dealer
  2. #14 of 60 best companies in Vehicle Repair

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(391)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

Great cars and staff

Great cars and staff. They are always helpful, approachable and fair and never pushy. This is why we return 😊. Kieran and Adam have looked after us for our most recent purchase and their communication has been great.

23 July 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Jane!

Thankyou for your review based on your 2nd car purchase with us! Certainly helping us remain in business hahah!

We hope that you are enjoying the new E-Tron and it provides you with many years of happy memories!

Kieran
Senior Sales Executive

Rated 5 out of 5 stars

I couldn’t be happier with fresh motors…

I couldn’t be happier with fresh motors when I purchased my car from them they were friendly and really helped. When I have had to book a service or have work done Ricardo and the rest of the team have been amazing. I strongly recommend fresh motors whether you are purchasing a car or need servicing and repairs.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

MOT on my work van

MOT on my work van , Grace and Matt kindly collected from my business because I was unable to drive it . Many thanks to both and to FreshMotors for another efficient service. Well Done

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I’m a returning customer I can’t fault the service and workmanship received from Ricardo and Seb highly recommended

23 July 2026
Unprompted review
Rated 4 out of 5 stars

recently purchased a pick-up

recently purchased a pick-up, overall it was a good experience just a few niggles.
1) site advertises 100 mile free delivery! NO free delivery is in a 100 mile round trip.
2)Sales video for pick up says a tear in the seat will be repaired. Delivered with tear in seat
3)Day of delivery which was confirmed two weeks ago, extremely bad communication, basically waited from 08.30 till after 15.00.
4)I found it rather challenging that at the start of the process after a few emails was able to actually speak to someone, on delivery day it was like i was being blanked, sales exec would not answer his phone but would send an email.
5) Car finally delivered after 3 in the afternoon with a layer of dust all over it, which required a visit to a car wash and a tear in the seat

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Unplanned check up.

I turned up at Fresh Motors without a booking, and the Staff arranged for a Technician to check the car for me within just a few minutes. I didn't need to leave the car as the small problem was dealt with immediately. I was very grateful and pleased with the outcome.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and thorough

Very good, very thorough, and could get the car in reasonably quickly after a warning light came up. They provided a video showing some other problems too and fixed them, keeping me updated throughout, and the car is now driving better than it has in a couple of years. First time using them but I’ll be going back.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Time had come to have the wet belt…

Time had come to have the wet belt replaced on our Citroen... arranged to have this done at Fresh Motors, who service both our cars. Easily booked and on day of the work everything went smoothly, as usual, and the work was completed as promised. Cost as advised, no hidden extras.

16 June 2026
Unprompted review

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