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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and stylish design, often highlighting their ease of use and efficient performance. Many people found the products, such as juicers, ovens, and steamers, to be highly effective, delivering great results and simplifying daily tasks. The user experience is frequently described as straightforward, with products being easy to assemble, operate, and clean. However, some people were dissatisfied with customer service, citing issues with communication and the handling of complaints, particularly regarding faulty items or return policies. A few other people also felt that certain products, like some juicer models, did not perform as expected, experiencing problems with efficiency, durability, or design flaws that made them difficult to clean or prone to breaking.

What people talk about most

Product

Customers generally had positive experiences with the products, praising their quality and functionality.... See more

Quality

Clients share positive opinions on quality, with many praising products like the F2500 juicer for its robust... See more

User experience

People report positive experiences with user experience, highlighting the ease of use, assembly, and... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the excellent, prompt, and... See more

Service

Users describe ambiguous interactions with service. While many customers praise the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance shop
  2. Kitchenware Shop
  3. Shop

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovin the Oven…

Firstly this is my third Fridja product so I know the brand! The super oven has been great so far! Been trying different dishes and testing the temps to get the perfect dish. Loving it

3 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Angie,

Thank you so much for your lovely feedback. It’s great to hear this is your third Fridja product and that you’re enjoying experimenting with the Super Oven.

We love that you’re testing different dishes and temperatures, it’s exactly what it was designed for. Thanks again for your continued support, it really means a lot to us.

Kind regards,
Ben
Team Fridja

Rated 4 out of 5 stars

Excellent product

Excellent product. Few weeks in and does the job perfectly. Durability next test

17 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Shaun,

Thanks very much for taking the time to leave a review. We’re really pleased to hear it’s doing the job perfectly and that you’re happy with it so far.

If you ever need anything, we’re always here to help.

Kind regards,
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fridja F2500 Self-Feeding Whole Fruit…

Fridja F2500 Self-Feeding Whole Fruit Juicer Review (5/5)
I’ve been using the Fridja F2500 Self-Feeding Whole Fruit Juicer, and overall it’s a high-quality, efficient
machine that has made juicing quick, easy, and enjoyable.
Performance & Juicing Functions
The whole-fruit, self-feeding design is one of the standout features of this juicer. I can drop apples,
oranges, and other produce straight in without chopping, and it handles them smoothly. It extracts juice
very well, producing fresh, vibrant results with dry pulp and minimal waste.
What I appreciate most is how little prep time is required. Everything feels straightforward: place the
fruit in, start the juicer, and it does the rest. For busy mornings or daily juicing, this makes a noticeable
difference.
Ease of Use & Design
The machine feels sturdy and well-engineered. The plastic components are firm and solid, and I don’t
feel the need to worry about long-term durability. It has a smart, compact design that looks great on the
counter, and the operation is surprisingly quiet.
Assembly and disassembly are simple, and cleaning only takes a few moments. The anti-drip spout is a
thoughtful touch, keeping things tidy.
What I Appreciate
Unlike some juicers that require a lot of prep or constant supervision, the F2500 is genuinely
convenient. The self-feeding mechanism works well, and I’ve found the overall build to be robust.
Everything fits together securely, giving confidence that it will last.
Overall
The F2500 is an excellent whole-fruit juicer that combines quality, ease, speed, and convenience. It’s
well-built, highly practical, and perfect for anyone wanting fresh juice without the fuss. For me, it’s a
clear 5/5 — a fantastic addition to the kitchen

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great steamer

Great steamer! Lightweight with quite a big water capacity. Easy to fill & change. Simple to use - with good results. Well packed & delivered quickly.

15 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi M,

Thanks so much for your great review. We’re really pleased to hear you’re finding the steamer easy to use and getting good results, and it’s lovely to know everything arrived quickly and well packed too.

If you ever need anything, we’re always happy to help.

Kind regards,
John Hughes
Team Fridja

Rated 5 out of 5 stars

The f2500 is my new kitchen essential!

I ordered the f2500 juicer and it's been a game changer. So easy to use and clean! The juice has been delicious and I'm excited to use it to make some ice cream too when the weather is warm again. HIGHLY RECOMMEND!!

13 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Blanaid,

Thank you so much for your lovely review. We’re delighted to hear the f2500 has become such a key part of your kitchen and that you’re enjoying how easy it is to use and clean.

Great to hear you’re already thinking ahead to summer treats too. Thanks again for the recommendation, it really means a lot to us.

Kind regards,
John Hughes
Team Fridja

Rated 1 out of 5 stars

Stuck again. Bad design

Avoid this product. The Fridja F1900 is honestly one of the most disappointing products I’ve ever used. I’ve only managed to use it 3–4 times in a whole year because it needs constant cleaning and has way too many fiddly parts.

The auger gets stuck almost every time, and when I reached out to support, they actually told me to lightly hit it with a hammer to release it — seriously? Even after that, it’s still jammed, and now they’re asking for £59 just to service it. Overall, it’s a poorly designed product and not worth the hassle. so it goes to Bin

12 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Sandeep,

Thank you for taking the time to leave your review. I am sorry to hear you have had this experience with your juicer. The auger should not be jamming repeatedly, so we would like to take another look at the details.

If your juicer is still within warranty there is no fee for us to service/check. Please do get in touch.

We appreciate you sharing your feedback and we will check what happened once we have your details.

Many thanks
Ava Lane
Team Fridja

Rated 5 out of 5 stars

This really works!

Fab little gadget for banishing the bobbles on jumpers. Also works well on other fabrics such as a sofa. Easy and comfortable to use. Would defo recommend.

5 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi DW,

Thanks so much for your review. We’re really pleased to hear it’s working so well on jumpers and other fabrics too, and that you’re finding it comfortable and easy to use.

Thanks again for the recommendation, we really appreciate it.

Kind regards,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Highly recommend the Fridja F1900 juicer.

Had a great experience purchasing from Fridja. Customer service was excellent at fixing the couple of hiccups I experienced and I was very pleased with what an amazing juicer the fridja f1900 is. The juicer is phenomenal value for money, probably the best quality juicer on the market that you can buy at this price point.

8 November 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi there,

Thank you for such a thoughtful review. We’re delighted to hear you had a great experience with our customer service and that you’re enjoying the f1900.

It’s great to know the performance and value have met your expectations, and we really appreciate you taking the time to share your experience.

Kind regards,
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Five Star Fridja Clothes Steamer

Love my new steamer, the quality is excellent and it looks great in my dressing room. It’s also really easy to use, making light work of getting my clothes looking crease free and amazing in no time, it’s actually extremely satisfying to use. I highly recommend this product.

10 September 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Karen,

Thank you for such a lovely review. We’re so pleased to hear you’re enjoying the steamer and that it fits nicely into your dressing room as well as being easy and satisfying to use.

Thanks again for the recommendation, it really means a lot to us.

Kind regards,
Ben
Team Fridja

Rated 5 out of 5 stars

The cordless F500 blender is a game…

The cordless F500 blender is a game changer, far better than my plug in branded one. It will crush i to a slushy mixture, blend protein powder with not one bit of powder remaining. Milkshakes are so easy 1 bananna, ice, milk, drop of caramel syrup and your good to go, tastes better than your favorite takeaway milkshakes. The customer service is even better than the product, I had a small issue with my lid, i was emailed out of hours by John who sorted pou a new lid and sent it to me there and then. I can't reccomend the F500 Blender and Fridja enough, thanks to John also. We need more companys and products like this.

11 September 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Jeremy,

Thank you for such a detailed and thoughtful review. It’s great to hear how well the f500 is performing for you, and we love the milkshake recipe too.

I’m really glad we were able to sort the lid issue quickly for you, and I truly appreciate the kind words about our customer service. Thanks again for taking the time to share your experience.

Kind regards,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Fantastic steamer

Fantastic steamer. Heats up quickly. Easy to use. Steams brilliantly
Would definitely recommend

22 August 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Melanie,

Thanks so much for your lovely review. We’re really pleased to hear you’re finding the steamer quick to heat, easy to use, and giving great results.

We really appreciate the recommendation.

Kind regards,
John Hughes
Team Fridja

Rated 5 out of 5 stars

f500 Blender - I like it

After having a big wired Blender with almost 2 liter pot, I am happy to havef500 Portable Blender.

I am just a normal person who wants to make a small smoothie for me and my family 1-2 times a week. And the product is just made for it. Very easy to use and to clean. Pretty silent. So I am happy to have it. And can recommend it too!

1 August 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Alexandr,

Thank you for taking the time to share your experience. It’s great to hear the f500 fits so well into your routine and that you’re finding it easy to use, quiet, and simple to clean.

We really appreciate the recommendation and hope it continues to serve you and your family well.

Kind regards,
John Hughes
Team Fridja

Rated 3 out of 5 stars

Great Product, Disappointing Policies

I bought both the Fridja F1000 upright steamer for home and the F10 handheld steamer for travelling. Once I tried the F10, I realised it was so effective on its own that I didn’t need both. The product itself is genuinely excellent — the F10 works brilliantly and I can’t fault its performance.

Unfortunately, my experience with Fridja’s returns process left a very sour taste. Their policy requires items to be “unopened and unused,” with automatic deductions (10%–25%), which I feel may not comply with UK consumer law. Under the Consumer Contracts Regulations, customers have the right to open goods to inspect them, yet Fridja’s policy discourages this and feels unnecessarily punitive.

To make matters worse, when I returned the F1000, they took the maximum time legally allowed to process my refund. Even though they had received my return a week earlier, when I asked for an update I was told — very flippantly — that I would get my refund within the legal time frame. It felt like they were happy to rely on the law when it suited them (holding onto my money longer), but ignored it when it didn’t (refusing to apply cooling-off rights fairly).

This experience didn’t feel like customer service at all — more like a company hiding behind policies rather than supporting their customers.

It’s a shame, because the product itself is genuinely excellent. But until Fridja updates its returns policies to respect consumer rights and treats customers with more care, I would urge anyone considering a purchase to be aware of what they’re signing up for.

29 July 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Helen,

Thank you for taking the time to share such detailed feedback. We’re pleased to hear you found the F10’s performance excellent, but we’re genuinely sorry that your experience with our returns process left you feeling disappointed.

Your comments have been noted and shared internally, as we do regularly review our policies and how we communicate them. We appreciate you raising this and understand how important clarity and care are in these situations.

Thank you again for your honest review.

Kind regards,
Ava Lane
Team Fridja

Rated 5 out of 5 stars

The best steamers!

I bought a 3 part garment care bundle from Fridja and I couldn’t be happier. I mainly use the larger steamer at home, but have taken the smaller steamer on weekends away, and in rooms in my house for quick touch ups (new curtains).

The steam on both is plenty and it gets the job done easily. Husband uses on shirts everyday. I’m very pleased with my purchase. Good price on the bundle too. Next day shipping.

18 August 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Stephanie

Thank you so much for your kind words. Also thank you for tagging us in your Instagram pictures, your house is beautiful 😍

Warm regards
Eva Lane
Team Fridja

Rated 5 out of 5 stars

Very pleased with my f10 hand held…

Very pleased with my f10 hand held steamer from Fridja. Just took it on a recent trip and it did a great job on making for a wrinkle free holiday.
My friend was so impressed I bought her one too.
Highly recommended.

7 July 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Mr Noble,

Thank you for your lovely review. We’re really pleased to hear the f10 worked so well for your trip, and it’s great to know it impressed enough to buy one for a friend too.

We really appreciate the recommendation.

Kind regards,
Ava Lane
Team Fridja

Rated 2 out of 5 stars

I’ve had a disappointing experience…

I’ve had a disappointing experience with Fridja so far. Firstly, the delivery was poorly handled—the package was left outside in the front garden without anyone knocking, despite my partner working from home at the time. It was marked as delivered, but left completely exposed to bad weather. Fortunately, although the box was soaked, the blender appeared to function initially and performed satisfactorily.

However, after just 16 days of daily use, it has developed a significant leak between the bottom of the bottle and the blender base. The leakage is quite severe, making the blender unusable.

25 June 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Joshau,

Thank you for sharing your feedback, and we're very sorry for the frustrating delivery experience. Unfortunately, delivery is handled by Royal Mail, and we will raise this issue with them as leaving parcels exposed is not acceptable.

Regarding the leak, this is usually caused by the bottle not being screwed in firmly to the base. We would be happy to help troubleshoot this with you or send a replacement bottle if needed.

Please reach out to us directly at info@fridja.com so we can resolve this quickly.

Best wishes,
John Hughes
Team Fridja

Rated 1 out of 5 stars

Extremely Disappointing Product and Unethical Customer Service

Update to my review:

I purchased a refurbished clothes steamer from Fridja for £49.99, and it has been a complete disappointment. The product is not fit for purpose—it takes an unreasonable amount of time to steam even a single cotton t-shirt. While I expected some wear due to it being refurbished, I still expected it to function properly. It does not.

When I contacted Fridja to request a refund under the Consumer Rights Act 2015, they refused, citing a policy that opened items cannot be returned. This is not legally enforceable when the product is not of satisfactory quality or fit for purpose. To make matters worse, the steamer arrived with water already in the tank, clearly showing it had been used before and is resellable.

What shocked me most was their response. They offered me a partial refund only if I agreed to remove my negative Trustpilot review. This is unethical and feels like an attempt to manipulate public feedback.

Their email communication was also bizarre and unprofessional—multiple emails sent within the same minute, signed by “John” but using a signature image for “Joanne Leighton.” It felt intentionally confusing and evasive.

I’ve since reported the company to Trading Standards and initiated a chargeback through my credit card provider. I would strongly advise others to avoid this company. Their products are unreliable, and their customer service is evasive and manipulative.

Original review:
Do not buy from this company. The products are not fit for purpose and despite the distance selling act, Fridja refuse to accept returns are a substandard product that doesn't do what's it supposed to.

Bought a F1000 clothes steamer and it barely produces any steam. It takes about 15 minutes to steam a child's thin cotton t-shirt. You'd get better results from steaming it with your kettle.

27 June 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Mimi,

We're sorry to read this review.

We've tried emailing and calling you several times, but sadly did not succeed in getting in touch.

In the meantime, we highly recommend you watch our video (over 1.2 million views) '5 Tips On How To Use A Clothes Steamer', found here :

https://youtu.be/0NUfDevioNg?si=WayfHyPZrHHe0rYO

However, we do urge you to get in touch so we can help troubleshoot.

Hopefully we can resolve this soon.

Thank you
John
Team Fridja

Rated 5 out of 5 stars

Loving my new clothes steamer

Loving my new clothes steamer, ironing just became fun and much less of a chore! Super fast delivery and better than I expected, it is a refurbished steamer but to be honest it looks brand new, not a mark on it or the box it came in! Thank you 😊

17 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality juicer

Purchased the F2500 juicer direct from Fridja. It arrived promptly and is made of high quality. Comes with a downloadable free recipe booklet. Easy to set up and a great flap to close it off so that no spills occur when you remove the juice container. No problems cleaning it. Hard to believe it can create so much juice from what appears to be dry fruit and veg. We use the the non-juice element either in our composter or as a cake base.

19 May 2025
Unprompted review

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