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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and stylish design, often highlighting their ease of use and efficient performance. Many people found the products, such as juicers, ovens, and steamers, to be highly effective, delivering great results and simplifying daily tasks. The user experience is frequently described as straightforward, with products being easy to assemble, operate, and clean. However, some people were dissatisfied with customer service, citing issues with communication and the handling of complaints, particularly regarding faulty items or return policies. A few other people also felt that certain products, like some juicer models, did not perform as expected, experiencing problems with efficiency, durability, or design flaws that made them difficult to clean or prone to breaking.

What people talk about most

Product

Customers generally had positive experiences with the products, praising their quality and functionality.... See more

Quality

Clients share positive opinions on quality, with many praising products like the F2500 juicer for its robust... See more

User experience

People report positive experiences with user experience, highlighting the ease of use, assembly, and... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the excellent, prompt, and... See more

Service

Users describe ambiguous interactions with service. While many customers praise the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance shop
  2. Kitchenware Shop
  3. Shop

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Really disappointed- poor quality juicers

I purchased a juicer that wasn’t great - it had really wet pulp and the rotator could catch all the juice. So kindly they sent me an alternative model, the f1900 - this is the worst juicer I’ve ever had. It doesn’t catch all the fruit. It just sits pushed to the side by the rotating arm. The juice comes out thick and pulpy like a smoothie. The pulp is dry, but I imagine it’s because hardly any makes it through. It’s really wasteful of fresh produce - you don’t get out what you put in. I’ve asked to return it and to be offered a full refund….im hoping they will oblige as i cannot use this juicer. I’m so disappointed. I’ll update on progress with return.

13 June 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Charlotte,

Thank you for taking the time to share your thoughts and for all the communication we've had.

We're truly sorry that neither of our bestselling juicers were the right fit for you. We're glad at least that our customer service could make the return process as smooth as possible.

We wish you all the best.

Best wishes,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Excellent juicer

Excellent
The f2500 juicer is so easy to use, very effective and super simple to clean up. I recommend this item highly for anyone keen to hassle free juice.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this juicer!!

Absolutely love this juicer!!! Self feeding so we have to put minimum effort to juice, and on top of that it’s such an easy assembly. The design is so sleek so it’s fit in all kitchens. The pulp of the juice comes out nearly dry, giving us maximum juice capacity.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my purchase

I am very happy with my purchase. That is incredible experience to use this juicer. I find it very quiet and quick to prepare my daily healthy juice. Thank you, Fridja, for an amazing recipe book. It is such a great inspiration!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Top quality product

Top quality product, easy to clean and produces great tasting juices for a great price compared to more premium juicers. Highly recommend!

1 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi HS,

Thank you so much for your kind words 🥰

We're so happy you're pleased with your juicer.

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

I've had my Fridja F2500 for a couple…

I've had my Fridja F2500 for a couple of months and I'm really enjoying the results. I mainly use for vegetables i.e. kale, spinach, carrot, beetroot and celery with added apple or pear for sweetness and lemon or lime to lift the whole flavour. So easy to use and easy clean. I would definitely recommend this product.

23 March 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi MATH,

Thank you so much for your glowing review!

A vegetable juice a day keeps the doctor away!

Best wishes
John Hughes
Team Fridja

Rated 5 out of 5 stars

The best juicer ever!

Here's
I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to use and clean. The assembly is straightforward, and the wide feeding chute means minimal prep work. The juice extraction is efficient, leaving behind dry pulp, and the anti-drip tap keeps things mess-free. Cleaning is a breeze, with detachable parts that rinse off quickly. If you're looking for a reliable juicer that makes daily juicing effortless, this one is a great choice.

26 May 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Xolani,

Thank you so much for taking the time to review your juicer.

It's great to hear it's a staple in your kitchen!

Thanks again
John Hughes
Team Fridja

Rated 5 out of 5 stars

Really love this juicer.

Really love this juicer.

Its so quick to put together and to clean.

Hardly any pulp comes out and they provide a strain to catch the little bits that do. Easy to load whilst juicing and safe to load and walk away.

And the customer service has been fantastic as well. Very quick and helpful responses.

26 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Jonny

Thank you very much for your kind review. We really appreciate you taking the time to tell us about your positive experience!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Brilliant company and fabulous products

Brilliant company and fabulous product (I got the f2500 juicer and I am so pleased with it). Customer service was amazing, I couldn’t decide between the two models and I reached out for help - I got replies to my emails within 30 minutes each time and they really helped me to make my decision. My order was despatched on time and arrived really quickly. No complaints, very happy with the juicer!

25 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Hannah

Thank you so much for letting us know you're happy with your f2500 self feeding juicer!

I'm glad to hear our customer service helped you out - quick replies, fast dispatching and safe arrival is what we strive for daily at Fridja!

Thanks again!
John Hughes
Team Fridja

Rated 5 out of 5 stars

Really excellent juicer

The f25000 juicer is really excellent, easy to use and delightfully easy to clean. Highly recommended.

14 May 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Jill

Thank you so much for your positive words on our f2500 self feeding whole fruit juice!

I'm super glad to hear you find it an excellent product and that it's easy to clean.

Thanks again!
Josh Hughes
Team Fridja

Rated 5 out of 5 stars

Very happy with my purchase! Which best buy!

The F2500 Self-Feeding Whole Fruit Juicer is an outstanding kitchen appliance that checks all the boxes for convenience and quality. It’s incredibly easy to use, thanks to its self-feeding design that allows you to drop whole fruits or large chunks directly into the chute without the need for extensive prep. Assembly is a breeze, with only a few parts that click together seamlessly, and the clear instructions make setup effortless even for first-time users. Clean up quick and hassle-free, easy to assemble. Most importantly, produces very high-quality fruit juice, extracting every drop while leaving behind dry pulp (this also can be consumed). If you’re looking for a juicer that’s easy to use, assemble, and clean while delivering exceptional results, the F2500 is a perfect choice. It's Which Best Buy, exceptional performance at affordable price. Highly recommend!

15 December 2024
Unprompted review
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Reply from Fridja

Hi Julia,

What a lovely review! Thank you so much. We really appreciate it and are very happy that you're happy with your purchase.

Also, thank you for telling everyone about the Which? Best Buy! We're very proud of it 🥰

All the best!
John Hughes
Team Fridja

Rated 5 out of 5 stars

Great steamer

Great steamer, good value for the money, have used it for a few months now and I didn't had and issues with the steamer. Thought that will be difficult with the jeans but surprised the steams did a good job. So far I'm really happy with the purchase

8 May 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Daniel

Thank you so much for your review about your steamer.

We're glad your jeans are in top condition after a quick and easy steam!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Brilliant 👏 I love it

Brilliant 👏 I love it. Never used an iron since. Easy to use and easy to store away. So impressed - definitely recommend. Has a sharp crease gadget that really works. Stops shine on my suits and avoids burns. Large tank avoids keep stopping to top up and uses tap water.

14 February 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Gaye,

Thank you so much for your review! We're super happy you're staying away from iron and have joined Team Steam.

Thank you for choosing a f1200 Clothes Steamer Pro!

Best wishes
John Hughes
Team Fridja

Rated 5 out of 5 stars

It is a great steamer and easy to use

It is a great steamer and easy to use - clothes are much better after a quick steam

Susannah C

6 May 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Susannah,

Thank you for letting us know you're getting on with your steamer! We agree, a quick steam really does go a long way.

Thanks again
John Hughes
Team Fridja

Rated 5 out of 5 stars

f2500 Self Feeding Juicer

After looking at reviews for numerous juicers, glad I purchased this as my first juicer. It's dead easy to assemble, use and clean. Looks very swish and modern, is sturdy and has a good quality feel. Would highly recommend.

21 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Ian

Thank you so much for your review.

We're super happy to hear your juicer sturdy and that it has a good quality feel - it's what we strive for!

Thank you again,
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Excellent product and easy to clean

Excellent product and easy to clean. Have had it for a few months now. Also recommended to a friend. They loved it too.

18 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Beena

Thank you so much for the kind words and recommendation to your friend! We're really happy to hear you're both getting on with your juicers!

Best wishes
John Hughes
Team Fridja

Rated 5 out of 5 stars

Juicer Motor Repair

We had a problem with the motor on our juicer, but on contacting Fridja everything was resolved in a very professional and helpful manner. Really great Customer Service from the focal point, Joanne.

9 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Jeff

Thank you for taking the time to review us on Trustpilot! We're sorry there was an issue, but we're happy to resolve it quickly 💪

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

F2500 juicer

Hi, brought the juicer f2500, love the juicer but not sure if the left over fruits are ment to be still wet, or is it ment to be bone dry could you please clarify on this much appreciated.

As my one is wet and can be squeezed again to take more juice out .

4 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Alvera

Thank you so much for taking the time to review our f2500.

We really appreciate your purchase.

Best wishes
John Hughes
Team Fridja

PS The wetness of pulp can vary between fruits, but fresh fruit will always product drier pulp.

Rated 5 out of 5 stars

Impressive service

I was very impressed by the speed with Joanne responded to my message and solved my problems regarding a newly bought garment steamer. A replacement was arranged for the next day (and the faulty one taken away).
Very efficient service: thank you

28 March 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Rachael

Thank you for your kind words about Joanne. We're sorry you had an issue but we're super happy that it was resolved quickly 💪

Thanks again!
John Hughes
Team Fridja

Rated 5 out of 5 stars

My first slow juicer

Nice buying experience. Smooth payment and delivery.
As for the juicer, it’s my first slow juicer and I really like it.
I’ve had it for a few months, no issues and seems to be holding up well.
Easy enough to clean under a hot tap and produces really great fruit juice. It also gives me peace of mind as I have to avoid added sugar/sweeteners for health reasons.
The leftover pulp composts well and my herb garden seems to like the result.

23 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Richard,

Thanks so much for taking the time to leave a review. We’re really glad to hear your first slow juicer experience has been a good one and that everything from payment to delivery went smoothly.

It’s great to know the juicer’s working well for you and even helping out in the garden - what a great tip!

Best wishes,
John Hughes
Team Fridja

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