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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and stylish design, often highlighting their ease of use and efficient performance. Many people found the products, such as juicers, ovens, and steamers, to be highly effective, delivering great results and simplifying daily tasks. The user experience is frequently described as straightforward, with products being easy to assemble, operate, and clean. However, some people were dissatisfied with customer service, citing issues with communication and the handling of complaints, particularly regarding faulty items or return policies. A few other people also felt that certain products, like some juicer models, did not perform as expected, experiencing problems with efficiency, durability, or design flaws that made them difficult to clean or prone to breaking.

What people talk about most

Product

Customers generally had positive experiences with the products, praising their quality and functionality.... See more

Quality

Clients share positive opinions on quality, with many praising products like the F2500 juicer for its robust... See more

User experience

People report positive experiences with user experience, highlighting the ease of use, assembly, and... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the excellent, prompt, and... See more

Service

Users describe ambiguous interactions with service. While many customers praise the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance shop
  2. Kitchenware Shop
  3. Shop

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steamer is a joy to use

Steamer is a joy to use. Really works and cuts ironing time in half. Love it!

26 February 2023
Fridja logo

Reply from Fridja

Hi Catherine,

Thank you so much for your lovely review! Thank you for taking the time to review your new steamer.

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Excellent experience shopping with Fridja!

Excellent experience shopping with Fridja! It item turned out to be out of stock, and I was offered it in another colour way. I chose to wait, and I was most impressed with the company communications, keeping me informed. I am thrilled with the Hand Held Steamer.

24 February 2023
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Reply from Fridja

Hi Denise,

Thank you so much for your kind review! Thank you for taking the time to review your new steamer. Steam on!

All the best
John Hughes
Team Fridja

Rated 2 out of 5 stars

delivery was fast

delivery was fast, but not very impressed with the steamer.
the first time I used it the head sprayed a brown water all over the garment and also wet everything steam was minimal l and leaked a lot, even though i waited for it to get to temperature.

16 February 2023
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Reply from Fridja

Hi Jackie,

Thank you for your review and we're sorry to hear of any issues. Please do get in contact with our team and we'll do our best to help out.

Kind regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

Item as described

Item as described, fast delivery. Website easy to navigate.

16 February 2023
Fridja logo

Reply from Fridja

Hi George,

Thank you so much for your kind review! Thank you for taking the time.

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Very prompt and secure delivery

Very prompt and secure delivery, it works really well and will definitely be replacing my iron!

8 February 2023
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Reply from Fridja

Hi David,

Thank you so much for your lovely review! We really appreciate it. Steam on!

All the best
Ava Lane
Team Fridja

Rated 4 out of 5 stars

Fridja steam iron

Still new to me but so far so good. I get through my ironing much quicker now. I do still use my ironing board. Saw it being used on a popular TV programme. I have a generating iron but Friday is much better

20 February 2023
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Reply from Fridja

Hi Amanda,

Thank you so much for your kind review! We really appreciate it.

Kind regards
John Hughes
Team Fridja

Rated 1 out of 5 stars

Inform your customers that they are…

Inform your customers that they are paying £15 for 10 grams sachet.

11 February 2023
Fridja logo

Reply from Fridja

Hi Harold,

Thank you for your review and we're sorry you were disappointed with your cleaning crystals.

We checked our website and can see that it is clear in the picture that the sachet is 10g. This really is enough for more than a year of cleaning as you only need a pinch every in a tank of water.

However, we have fed your feedback to our team and are now dispatching two packets with every order. The majority of the cost for this small order is warehouse handling, shipping and VAT.

We only want happy customers 🙂

Please get in contact if there's anything we can do to rectify your review.

Thank you
Ava Lane
www.fridja.com

Rated 5 out of 5 stars

Fridja juicer make juice making is…

Fridja juicer make juice making is enjoyable and easy to clean

19 January 2023
Fridja logo

Reply from Fridja

Hi Dil,

Thank you so much for your review! It's wonderful to hear you're getting on with your juicer.

Thank you! 🙂

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Great juicer - can highly recommend

The customer service was quick and helpful and I am very happy with my new juicer - it is easy to use and clean, and my children are looking forward to making fruit ice cream with it

12 January 2023
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Reply from Fridja

Hi AK,

Thank you so much for your review! It's wonderful to hear you and your family enjoying your f1900!

Thank you! 🍨

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

FRIDJA Masticating Juicer KITCHEN MUST HAVE !!!!

After many days & searches on the internet for the perfect juicer and also brands. The ultimate decision came down the compact value for ££ & design.

This particular juicer came on top for ease of use & cleaning. The horizontal shooter and the freshness flavour of juices we make. Most importantly for us was the compactness of the machine.

For the kids banana 🍌 n strawberry 🍓 ice cream 🍨 much healthier as you know what you put in to it no additives.

I made carrots 🥕 ginger pear 🍐 juice & honey 🍯 mmmm 😋 wify loved it 🥰.

Since then posting on family group media all of my family had made purchase highly recommended products must have!!!!

19 January 2023
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Reply from Fridja

Hi Rob,

Thank you so much for your kind words! We really appreciate it and thank you from all of Team Fridja!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

I’ll never use an iron again!!!

I recently purchased a Fridja steamer and I have been extremely impressed with its performance. The steamer heats up quickly and emits a powerful, steady stream of steam that effectively removes wrinkles and freshens up my clothes.

One of the features I love about the Fridja steamer is its compact size. It's small enough to fit in a closet or on a shelf, but still packs a punch when it comes to steaming power. It's also lightweight and easy to maneuver, making it perfect for traveling.

The steamer has several attachments, including a fabric brush and a creaser, that make it versatile and able to handle different types of fabrics. I have used it on everything from silk to denim, and it has worked well on all of them.

The steamer also has a large water tank that allows for continuous steaming for a long time, which is great for steaming multiple items or larger pieces of clothing.

Overall, I am extremely happy with my Fridja steamer and would highly recommend it to anyone looking for a powerful, compact and versatile steamer. It's a great alternative to traditional ironing and has saved me a lot of time and effort in keeping my clothes wrinkle-free.

28 January 2023
Unprompted review
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Reply from Fridja

Hi Nekhoh,

Thank you so much for your kind review! So thorough!

Don't stop the steam!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Way to go for nut milk

Solved the transition of nut milk production without squeezing the nut bag … great consistency and a quarter of the time to produce. Amazingly quiet when macerating.

25 January 2023
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Reply from Fridja

Hi Jayzee!

Thank you so much for your review. Hope you enjoyed a lovely almond latte this morning!

Thank you
John Hughes
Team Fridja

Rated 1 out of 5 stars

Disappointed

The steamer though it arrived promptly proved to be a big problem. We were looking for a sturdy and efficient means of ironing for an adult with independent spirit, a reduced mobility and muscle strength. On unpacking and setting up the Fridja steamer -without water in the tank or power - we soon realised the topmost part of the steamer, the part holding the garment during the steam process did not hold steady and lacked stability - the young adult trialling the steamer described it as flimsy.
We packed the steamer back into the box, as we found it, then emailed Customer Service, explaining the situation and our need to return the purchase.
An email swiftly came back -no returns allowed if you have opened the box.
I wrote back - explaining the background situation and the need to return it as unsuitable for our needs - the swift reply was again a no returns policy once the box has been opened… not under any circumstance.
I tried calling Customer Service several times to discuss the matter but the answerphone was the only voice we heard.
We thought we had legal rights to return goods (in the condition in which they arrived) and assumed we were dealing with a company who worked with these rights.

6 December 2022
Unprompted review
Fridja logo

Reply from Fridja

Hi MT,

We're very sorry to hear you're disappointed with your steamer.

Please ensure that the pole nut is tightly screwed in and the hose is firmly attached. After the water tank is full, the steamer should be very sturdy.

Unfortunately our terms and conditions only allow returns when the item is faulty or is unused.

We have many happy customers and have received many accolades for our clothes steamers. We hope that you will find a use for it.

Many thanks
John Hughes
Team Fridja

Rated 5 out of 5 stars

Hand Held Clothes Steamer

This hand held steamer was delivered within a few days of ordering so very prompt delivery. The steamer was straightforward to use and easy to operate. It did a fantastic job taking creases out of a silk blouse and I have tried it on a few synthetic fabrics, again with no problems so I was delighted with my purchase. I did use practically a full tank of steam for each blouse but this is down to my inexperience and I was a bit trigger happy at the beginning so no fault of the product. It will be travelling with me whenever I go away as will be invaluable.

6 December 2022

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