The best engineer ever ! He fixed in a hour what another's two engineer cannot in 5-6 hours. Well done to him!
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See what reviewers are saying
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
Rob was amazing he came to our store, taught me how to clean and manage the machine, nothing was ever a trouble for him, showed me some tricks in case machine breaks down again and genuinely nice guy.... See more
Company replied
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Matt was lovey
Matt was lovey. Kept his work area clean, explained how the machine worked and made sure we were happy before he left.
17 November 2025
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We're glad Matt took the time to explain everything and keep things tidy. We'll be sure to pass along your feedback!
Great job we really appreciate and…
Great job we really appreciate and thank you very much…!!!
15 November 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
Knew what he was doing and did it
Knew what he was doing and did it. So rare
these days
13 November 2025
Unprompted review
Reply from Frozen Brothers
Thanks! We're glad everything was done just right.
Reply from Frozen Brothers
Fantastic, we're glad it was sorted in one go.
Once again Raymond was spot on time and just made the job look so easy .
Once again Raymand was spot on time
11 November 2025
Unprompted review
Reply from Frozen Brothers
We appreciate positive feedback! And are thrilled to hear that Raymond delivered excellent service once again!
Brilliant service
Martin was great, came ontime, rang us, sorted the machine out, very knowledgeable. Top quality service from frozen brothers again. Thanks martin, absolute legend
30 October 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the fantastic review!
We’re so pleased Martin delivered such a smooth and professional service. He’s a key part of what makes Frozen Brothers great—glad he could get you sorted!
Great service always clean and tidy and…
Great service always clean and tidy and gets the job done
29 October 2025
Unprompted review
Reply from Frozen Brothers
We’re glad to hear the service was clean, tidy, and efficient—just what we aim for at Frozen Brothers!
John is always so helpful and…
John is always so helpful and knowledgeable when it comes to a repair job. He’s been our engineer from Frozen Brothers for the past 3 years anf I’d rather him sorting us out than any other engineer. What a guy!
29 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your wonderful feedback! We’re proud to have John on our team—his dedication and expertise truly reflect the high standards we strive for at Frozen Brothers. It’s great to know he’s made such a positive impact over the years!
Great service as always by Ross
28 October 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate your kind words — Ross will be delighted!
Best Frozen Brothers Engineer 👍🏻
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on with the job with a smile on his face and always manages to make me and all the other staff laugh whilst doing it. Always knows what the issue is and gets it sorted without any follow on problems. He even gives the machines a good clean when he’s finished which is an extra bonus!
24 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind words! We're proud to have engineers like Martin who not only solve problems quickly and professionally, but also bring great energy to every visit. At Frozen Brothers, we’re committed to reliable service, expert knowledge, and keeping your machines running smoothly — with a smile!
Very quick to respond to the issue and…
Very quick to respond to the issue and dealt with and fixed the issue
22 October 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for your lovely review! Glad we could sort it swiftly!"
Reply from Frozen Brothers
We're very pleased to hear our engineer made a great impression.
The engineer was present on a Saturday…
The engineer was present on a Saturday afternoon Wow!!!
What a guy..👍
He was actually really helpful and got the machine to work instead of scratching his head and walking out!
😬
18 October 2025
Unprompted review
Reply from Frozen Brothers
A Saturday afternoon fix? That’s dedication! Our engineers don’t just turn up—they roll up their sleeves and get things working. It’s what we do best!
Peter was amazing!
Peter was amazing! Great guy with such good work ethic and cleanliness. Got us back up and running inmno time.
Highly recommended! Thanks mate
15 October 2025
Unprompted review
Reply from Frozen Brothers
We appreciate your feedback and are glad Peter provided such excellent service - we'll make sure he hears your kind words!
Engineer was friendly & efficient
Engineer was friendly & efficient, & helpful
15 October 2025
Unprompted review
Reply from Frozen Brothers
Thank you - we're pleased our team's skill and professionalism made a difference.
Martin was absolutely…
Martin was absolutely fantastic—professional, efficient, and genuinely helpful from start to finish.
14 October 2025
Unprompted review
Reply from Frozen Brothers
We're happy to know our staff's knowledge made a positive impression.
Friendly And Efficient
14 October 2025
Unprompted review
Reply from Frozen Brothers
Happy to hear everything went smoothly - we appreciate your feedback!
Morrsions daily
Martin has just been here to morrisons daily and he is a pleasure to have here he is always polite and friendly does his job efficency he can come anytime definitely worth 10 stars
13 October 2025
Unprompted review
Reply from Frozen Brothers
Wow — 10 stars! That’s amazing, thank you. Martin will be over the moon to hear this — we’ll be sure to share your kind words with him!
Chris did a great job to get my fanta…
Chris did a great job to get my fanta machine back online
10 October 2025
Unprompted review
Reply from Frozen Brothers
Glad to hear everything’s back online — sounds like Chris really nailed it! Thanks for letting us know.
Reply from Frozen Brothers
You're very welcome! We're always happy to help—glad we could respond quickly.
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