FruitGalore Ltd Reviews 

Fruit lovely and fresh when it arrived. It was a great selection, well presented and I would highly recommend it to anyone.

Super quality products , excellent service , well packed and delivery service first class and on time to .
Highly recommend . Will use again . 👍👍👍

First class products delivered the next day. Cannot praise this company enough for excellent service and quality of produce.
Currently using during lockdown for fresh produce and the staff have been amazing, managing to source additional items requested.
Look forward to using Fruitgalore ltd for delivering quality hampers to my friends & family again, do miss the beautiful packaged hampers.
Keep up the great work you are doing in such difficult times.

Really lovely selection of fresh fruit and vegetables. Would definitely recommend.

The fruit package I received from Fruit Galore was excellent. All the fruit was really fresh and in great condition, and was neatly presented in the delivery box.
I received the package promptly via next day delivery, therefore the fruit was still fresh and edible long after the initial delivery.
Fully recommend to anyone to buy for themselves or give as a gift!

My family and I were lucky enough to receive a hamper last Christmas and it was amazing! EVERYTHING was delicious and we couldn’t have asked for more. We would happily recommend them to anyone we know!! Thanks again 👍🏼

For many years we have used Fruitgalore.....
100% satisfaction from all our relatives and friends.. Christmas hampers, cookie hampers (firm favourite at our granddaughter's school... The teachers told me that they look forward to receiving them!!!) vegetable hampers, even flowers have been delivered on our behalf. Where we know people struggle to get through the hampers, they have been very helpful and included flowers or chocolates when we requested...
They take care of all our gifts requirements .. We do not have to worry about getting gifts to Wales, Hampshire or anywhere in the UK! What more can we want?
Even our son is now using Fruitgalore to send gifts to the Hospital and the office!
I just hope that they can continue this excellent service during these trying times!
We hope that all their staff are keeping safe and well.
Thank you for good service from all of us.

In these difficult times I can highly recommend this company. I chose a beautiful basket of fruit to send to my friend in Sheffield. I ordered it on Thursday 16th and requested it for her birthday on Saturday April 18th. I then realised it was very unlikely to get there on time due to arrangements with the carriers, as they work Tuesday to Friday. I was ok with that and guessed it would probably not get there until Tuesday. I really should have ordered it earlier.
Imagine my delight when my friend texted me on Friday 17th to say that she had received a box of beautiful fruit with cheese, oatcakes and chutney as well! I’d been advised that it couldn’t be in a basket because of the risk posed by Coronavirus.
My friend texted me to say there was a good mix of fruit in good condition (plus cheese, oat cakes and chutney). There was a note apologizing for the lack of basket and that on account of this there was some extra fruit. And there was a pretty card with my greeting on it. All of it was bubble wrapped and they texted her with an approximate delivery time. On delivery they left it on the threshold while she stepped back (social distancing). They took a photo of it to prove delivery and avoided her having to sign anything.
I will be using this company again because of the high quality of the fruit, their attention to detail and their professionalism. My friend is in isolation because of underlying health conditions and this delivery really cheered her up.

Ordered a basket of fruit with a bow for my daughter birthday fruit arrived in a box with a note saying no basket due to corvid-19 at no time was I told, no email as I would have cancelled. I paid £39 for a few apples oranges a melon and a pineapple no basket no bow no wow very disappointed. When I placed the order a week ago there was no red message saying about lack of baskets. Still not happy didn't get what was ordered or what I paid for an email should have been sent

ROTTEN fruit,ROTTEN customer service, ROTTEN people. Received a hamper as a present from our son. Half the fruit was rotten. Sent photo to company asking for their comments.....NO REPLY. Emailed customer services....NO REPLY, left several telephone messages....NO REPLY. When so many deserving small companies are going the extra mile this Company is terrible and does not deserve to succeed. AVOID AT ALL COSTS.
Pam Knight

Poor quality fruit I wouldn’t purchase this quality in a shop. This was ordered by my son as a present for my birthday and Christmas it was supposed to be delivered morning of 24th December Received it January 6th no explanation no answer to my sons emails or telephone
I will tell him not to use this firm again as he always sends me fruit and this is the worst I have received in 15 years
My advise buy your fruit somewhere else

Having placed my order over 48 hours ago and emailing them the following day with my order number informing them I had not received a confirmation email , I still have not heard a thing.
I checked my bank balance yesterday and the payment has been taken and have emailed a 2nd time to inform of no confirmation .
This is a Mothers Day gift for my very frail 85 year old Mother and I have put special instructions on the delivery details .
I am not feeling very confident and am finding the whole experience quite stressful.

I’m not impressed with the fact you can only contact this company via email ( which they don’t respond to ) or post which will take forever.

Sad I have had to go onto Trust Pilot to see if I can get a response .

Amanda Parkinson

Thank you for your reply, however I can confirm that I have received no emails and have checked my spam folder to find none in there .
As I have emailed you I cannot think that you are using an incorrect email ? There is obviously a blip in the system somewhere and to avoid all this hassle a telephone line would be
much more useful.
At least I now know that my order is going through but our only point of communication is through Trust Pilot .
Amanda Parkinson

02/04/2019 UPDATE: PayPal closed the case in our favour and gave us a full refund. For reference, PayPal never got a reply from the seller. I wish there was a way to attach the screenshot.
______________________________________________________
I can totally see where all these really horrible reviews are coming from!!! We should never have used this company!!!!!!!

Long story short: I took the day off and stayed at home all Tuesday waiting for the delivery - Sophie had ASSURED me it would be delivered on Tuesday. It never was!!!!!!! I emailed Tuesday evening requesting a cancellation of the order
- no response. Instead, they sent it the following day, when I had told them I would be away ALL DAY! The result? My flat mate collected it and not knowing what it was - it was left sitting in my 35-degree living room until midnight, when I came back. As you can imagine, all fruit had been sitting in their juices and the strawberries had turned pink from the moisture. Even my flatmate was grossed out.

We have already disputed the payment we made of £52 on the basis of 'services not rendered as delivered' as it is all LITERALLY CRAP in the basket! We'll get food poisoning if we eat this, YIKES

Here's our email thread:

L Lib
AttachmentsWed, Mar 6, 9:20 AM (15 hours ago)
Dear Sophie See new screenshot attached. Apparently, the order hasn't been cancelled yet despite my email yesterday. Please note I will not be collecting this today and we will be disputing the payment with PayPal. This has been a waste of our time.

---------- Forwarded message ---------
Wed, Mar 6, 12:22 PM (12 hours ago)
to me, Sophie

Hi Sophie,

A little disappointed at your lack of a response here, that wasn’t the case when you and I were communicating prior to the sale, we have been accommodating with regards to the delivery but the fact that it didn’t get delivered yesterday which was still a week later than we would have liked and fortunately today my flat mate was there to receive it, I would like for you to do the right thing and give me a discount on the order and PayPal that back to me, I think it’s fair.

Eagerly await your response

On Wed, Mar 6, 2019 at 4:20 AM L Lib wrote:
Dear Sophie

See new screenshot attached. Apparently, the order hasn't been cancelled yet despite my email yesterday. Please note I will not be collecting this today and we will be disputing the payment with PayPal. This has been a waste of our time.

Regards

---------- Forwarded message ---------
From: L Lib
Date: Tue, 5 Mar 2019, 17:04
Subject: Re: Payment required ASAP to process order
To: Sophie Russell fruitgaloreukonlinegmail.com

Hi Sophie

Please see screenshot attached of text I received from DPD. I thought delivery was scheduled for today?

As I had explained I'll leave the house at 8:30am tomorrow and won't be back until late in the evening.

Can we please cancel the order altogether and get our refund? This is clearly pointless.

Thanks


On Tue, 26 Feb 2019, 07:31 Sophie Russell, fruitgaloreukonlinegmail.com wrote:
Hi

Ok thanks obviously we use fresh fruit daily.

On 25 Feb 2019, at 21:53, L Lib wrote:

Hi Sophie

Sure, no problem. I'd rather do that as long as it's a fresh batch, please.

Best regards

On Mon, 25 Feb 2019, 21:42 Sophie Russell, fruitgaloreukonlinegmail.com wrote:
Hi

Dpd won’t give me a time slot as my parcels go to a depot then are shipped out via postcode delivery for each individual depot. This is why they offer an upgrade service for shipping time slots which you’ve chosen to not use. My website does clearly state all orders must be completely placed by 1 o’clock to ship for next day delivery. As you can imagine I can’t ship goods until paid as unfortunately we live in a day and age of scammers who have made it difficult. I think the best thing to do is wait until next week Monday to ship for Tuesday arrival. I hope you agree..

Best Regards
Team FruitGalore

Received a beautiful looking basket of fruit but contents were very disappointing - pineapple covered in mould, mango black inside, pomegranate bad inside and worst dates ever and most of the other fruit marked, bruised and over-ripe, including banana, apples, pears, melon and kiwis.

I sent photographs of the mould on the pineapple and of other fruit and these were promptly replaced, together with extra fruit as compensation. This included another box of 'worst' dates.

Would not recommend this company for fruit delivery as the quality was so bad that much of the contents was inedible and thrown away.

I received my fruit basket last week, it was a lovely surprise. Very high quality ingredients and a lovely gift for any occasion. I would highly recommend Fruit Galore! Thank you very much.

I received a hamper as a special thank you gift, which was an amazing suprise, and I was very impressed. It included good quality fresh products and the fruit lasted a while. Delivery was very quick and I would recommend them :)

Sent one of these to my grandmother who lives in Scotland, she absolutely loved the gift and was a great pick me up for her as she was ill. love supporting the smaller businesses!

Had a few orders which went well but the last hamper had obviously been dropped, kiwi fruits mush, shortbread biscuits crumbed and this was for a poorly aunt of 86. The company does not bother to answer emails which is no way to run a business, well I won't be using them again that's for sure !

Purchased an expensive hamper as a gift for friends to be told by the courier company that the item was perished and destroyed before being delivered. Emailed FruitGalore numerous times, and phone messages left with no response. Do not use this site. Very disappointing experience. Used before, therefore thought I could use again. Clearly not. Phone calls are not answered nor are the emails. Completely disgusting service.

Please don't use this company. See the earlier review. They did not replace damaged fruits which evidence of picture was emailed to them. It has been 2 weeks since we got in touch with them with no reply. Left email, text and mobile phone messages which they ignored. Got my sister to phone them, her call was answered and when she identified herself as my sister, the person said she was busy moving some boxes and will ring back. This happens last Friday and no one has been in contact since. Thier website stated they will replace damaged fruits and will reply to any complaint within 7days from receipt of good but failed to do so. What kind of company is this, took £40 from an old lady of 92 who trusted their service and failed to deliver. Direct quote from their website stating, "Our exceptional customer services team works around the clock for the sole purpose of making your experience simple and sweet. We are available to serve you 24 hours a day." This is a lie. The trading standard will be notified.