FruitGalore Ltd Reviews 

Following my recent review FruitGalore emailed me an apology and subsequently supplied my father with replacement fruit that was promptly delivered and of a high quality. Many thanks - faith restored!

I am updating my previous review below. It is now 6 February and many more emails, texts, calls later the company is just ignoring any communication. I am so disappointed as I like the concept of the company and absolutely understand the pressures on small businesses but you cannot ignore your customers.....

I received this most luxurious basket of fruit yesterday . The fruit itself is amazing streets ahead of Marks and Spencer's . The lady I spoke with was extremely helpful and nothing to much trouble for her as we had to readdress the order due to my hospital discharge ! I found Sophia to be very kind and helpful , My fruit arrived lovely and fresh to much in basket to mention it all but there was even a box of chocolate truffles a very nice touch also
I highly recommend this company

Ordered a Fruit Basket for my Sister last week to be delivered to her in hospital. She loved it. The fruit was delicious - I obviously had to sample it on my visit to her! Great delivery service and quality fruit.
Thank you

I ordered a fruit basket which cost north of £45.00 for a relative who had been ill.
The fruit arrived and on first examination some of it appeared to be over ripe. When the basket was opened, we found that over half of the fruit was inedible and had to be thrown out. The remainder was mediocre.
When I complained the only offer of recompense was adding 50% more to my next order. I replied this was not acceptable and the response from fruit galore was that was all they were prepared to offer.
This company is expensive, delivers a poor quality product and has no idea of what customer service is all about.
Avoid this company at all costs.

I have had a wonderful first time experience buying on line from Fruit Galore and found them easy to get hold of and genuinely patient, kind and helpful - I certainly will use them again.

Linda Martin
Potters Bar

I ordered a mixed fruit and product basket as a gift from company directors to a member of staff.
The fruit delivered was poor quality, on the turn and fit only for the bin. I contacted Fruit Galore who offered extra fruit on my next order! Why would I order again when the product was low quality?

I responded that this offer failed to acknowledge or address the disappointment to the recipient and our company directors who wanted to send a lovely gift to a long standing employee who has just had her first child.

I would never order from this company again based on their response to a problem.

RANT TIME!! DO NOT ORDER ANYTHING FROM FRUIT GALORE!!
FRUIT GALORE IS A BIG CON AND BAD FIRM/COMPANY TO
ORDER FROM!!
My daughter wanted to surprise me for Mother's Day by sending me a fruit basket. Well the company/firm FRUIT GALORE caulked up big time. We, my daughter and I, sent email through their site. Got reply stating that she sent the order to late for Fridays delivery and their computer system is down. I should get the BASKET/GIFT Tuesday. My daughter had paid extra for shipping so I would get it right away. NO I DIDN'T GET IT. I email them telling them to refund my daughter and cancel the order, Well they said I would get it Wednesday my reply is to send and refund my daughter that including the extra shipping.
Got a call this morning and was asked to confirm my address told them NO REFUND MY DAUGHTER AND I HAD TOLD YOU TO REFUND THE MONEY.
Not long after I hung up, new email saying they delivered the gift and it was NO WHERE NEAR ME, TRY OVER 200 MILES FROM ME!
FRUIT GALORE IS A BIG CON SAYING THAT THEY DID THEIR JOB AND THAT IS IT!!

Cosponsoring emails
From:
To:
Subject: RE: Form Submission: Contact Us
Date: Wed, 11 May 2016 10:04:53 +0100

This was delivered at 11.42 on Tuesday. Unfortunately no one was in so it was left with the neighbour at No. 14 called Crawford

When they took it on Tuesday to No.10 she was told there was no Angel living there!!

We have delivered as per our instruction so please sort out the problem at your end

Yours Johnnie pp Fruitgalore

From: Fruit Galore UK [mailto:
Sent: 10 May 2016 19:43
To: Fruit Galore UK
Subject: Form Submission: Contact Us

IP Address: 86.190.73.114
Hostname: host86-190-73-114.range86-190.btcentralplus.com

Full Name: Angel
E-Mail Address:
Existing Customer: No

Subject: Other
Message:
From:
To:
Subject: RE: Form Submission: Contact Us
Date: Tue, 10 May 2016 19:40:20 +0100

I was told I would get my basket today, I haven't received it. I don't want it tomorrow. My daughter should get all of her money
refunded that include the shipping.

Angel Boulding

Subject: Re: Form Submission: Contact Us
From:
Date: Tue, 10 May 2016 19:31:31 +0100
To:
Hi,

Your order was shipped yesterday so it should have arrived with you today. I will call the courier first thing in the morning to find out where it is.

Yours,

Johnnie,

Fruitgalore

Sent from my iPad

On 10 May 2016, at 19:22, Fruit Galore UK wrote:

IP Address: 86.190.73.114
Hostname: host86-190-73-114.range86-190.btcentralplus.com

Full Name: Angel
E-Mail Address:
Existing Customer: No

Subject: Other
Message:
I never received my Gift Basket from Fruitgalore. I want to cancel my daughters order. She had paid extra for the shipping she should get refunded that as well.
Order number FG22139.
Not happy with you firm. Well report this problem to someone.

Angel

_______________
Fruit Galore UK

Subject: Re: Form Submission: Contact Us
From:
Date: Mon, 9 May 2016 16:59:18 +0100
To:

Dear Angel,

Apologies,
Our internet has been down since Friday but should be back on tomorrow. Your daughter placed the order too late for Friday's delivery so it has left us today and will have it tomorrow. There are no deliveries on a Sunday as the couriers don't deliver.
I'm sure you will be very happy with her lovely gift to you.

Yours,

Claire,

Fruitgalore

Sent from my iPad

On 9 May 2016, at 13:26, Fruit Galore UK wrote:

IP Address: 86.190.73.114
Hostname: host86-190-73-114.range86-190.btcentralplus.com

Full Name: Angel
E-Mail Address:
Existing Customer: No

Subject: Other
Message:
My daughter had order (on 05/05/16) a basket from the US to be delivered here for Sunday, 08/05/16, which is Mother's Day in the US and I never received the basket.
She is very upset with this company and so am I.
Please contact my daughter or me regarding the order. The order number is FG22139‏.
Patrice
Angel

_______________
Fruit Galore UK

_______________
Fruit Galore UK

Do not use this company. *UPDATE* Reply from company on this site is totally inaccurate and extremely vexing. Imagine how you would feel if you got a reply like this from a company. How can any company claim to be good if they treat customers this way? I dont usually post reviews but the lies and horrendous service I received needs to be shared before people spend their hard earned money on ROTTEN FRUIT and DESPICABLE CUSTOMER SERVICE!! If only I took more pictures and reported this company to food standard agency immediately...Don't believe this company's slander. No apologies received just bad attitude and an attempt at ruining my credibility. They shouldn't be allowed to operate! I hope that you will not be deceived.

Original Post:

Received a fruit basket for my birthday and saw that there were several fruits that were rotten. Called immediately to notify company. They asked for pic which I sent then offered a pitiful £10 refund after having charged the poor sender approx £50! They said the cheese and wine were fine so this was justified. The cheese and wine they sent were £2 each at retail value! The overall basket clearly was not up to scratch and I told them that it wasn't acceptable for sender to have paid for such a bad gift when clearly they trusted this company to deliver a premium product. NO REPLY FROM COMPANY. Called to follow up on behalf of sender and spoke to the most awful man who insisted that I was wrong and spoke over me repeatedly saying he can't be bothered about the 1 complaint from me when he is running his business. Yeah right! With his attitude and products I'd be really surprised if most people were happy with this company! He finally said I could have a full replacement basket or nothing so I needed to decide. Obviously accepted this as he wasn't prepared to refund the sender as he should have done. Got replacement basket today with half the portion of fruit in it even though he offered to replace full basket. Called him to tell him this and he unceremoniously told me that he can't be bothered dealing with me anymore (with what sounded like his wife in the background telling him what to say) and hung up!! How can companies like this get away with being so disrespectful to customers when they have been sent an inferior product!! Do not use this company if you want to send anyone a gift. The person receiving it will not be thankful when they receive rotten fruit and have to deal with the most unpleasant man in the fruit business!!!

I'm really not in the habit of speaking out or complaining but feel this needs to be said.
Fruitgalore UK has got to be the worst company for customer service, that I have ever come across. I received a basket of fruit as a gift which unfortunately had some rotten fruit included in the basket. I telephoned fruitgalore uk immediately to notify them of the issue I had. I thought they would at least be apologetic for the sub standard quality I had received How wrong can u be!!!!!! The person who answered the phone was very dismissive, and quite frankly not very pleasant to deal with. I sent pictures of the fruit as requested and instead recognising my complaint with an apology I was made to feel that I lying as I was told there was nothing wrong with the fruit. Well I can categorically say that there was most definetly something wrong with the quality of some the fruit presented in my gift basket. This really is not about me, yes I'm disappointed, but really I feel for the person who purchased this gift for me, with their hard earned cash. I have asked fruitgalore UK to reimburse the purchaser of this basket and told them they are more than welcome to have the goods collected in its entirety as I would not be eating any of the fruit. I have received no further correspondence from them about either a collection or a reimbursement of the purchase. So with all that said I can only advice anyone reading this review to think very carefully before considering a purchase from this company.

Ordered for a friend as a Christmas present, fruit arrived in a terrible state. After complaining my friend was offered more bananas.
I sent fruit galore a photo of what was delivered and they suggested that we took a photo of the wrong gift as the basket had left in perfect condition.

Stay clear of these guys their service, attitude and products are literarily rotten!

The only review I could find was the previous one here. Delivery was fine, but what was supposed to be a Morning Zest Fruit Basket, pictured with Kiwis, Strawberries and Grapes; arrived with a pineapple, loads of apples, a pear and a grapefruit. Ordered for my wife for her Birthday, now considering just chucking it out before she gets home as it's really quite pathetic. Nowhere near as full as the picture suggests.

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Paid for item and next day delivery.
Delivery was left "At wrong depot" even though website said it had been completed.
Submitted webform. No response.
Emailed, got a reply next morning "Blah blah apologies will send out today or tommorow maybe" (?!!)
Emailed back to confirm date and not for it to be friday morning.
Got no repsonse. Low and behold friday morning it arrives.
Fruit is fresh but the customer service stinks!
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Seemingly my case was a one off and hopefully the holes in there customer service are being addressed.
I can't fault a business that is prepared to offer a full refund when it feels it has not measured up to it's own standards.
A decent basket for the price.