I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I truly appreciate all the shoes; I have ordered five pairs and recently purchased some boots. My only suggestions would be to implement a tracking system for orders and to enhance the padding in the... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more
Company replied
Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more
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Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.3
Excellent
519 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HORRIBLE COMPANY
If I could give less than one star I would. I placed an order almost three weeks before Valentine’s Day and I have not received my order yet. I have emailed customer support several times but they have yet to respond. I received a tracking number but all I see is that the item have been shipped. This is so disappointing and unprofessional.
26 February 2026
Unprompted review
Reply from FSJ Shoes
We apologize for the delay and understand your frustration. The shipping delay is due to severe snowstorm conditions, which have halted courier operations.
All emails we've sent have been confirmed as delivered. If you haven't received ours, please contact us again(support@fsjshoes.com) or provide your email address so we can reach out to you directly.
True value in fashion first shoes.
True value in fashion first shoes.
19 February 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of styles so our customers can find shoes they love. We also provide customization services, allowing us to create shoes to meet specific customer needs. Have a nice day!
Top Notch Retailer
Excellent selection, great quality, great prices, very responsive customer service.
19 February 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of styles so our customers can find the shoes they love. We always reply to emails from those who contact us as soon as possible. Have a great day!
I placed an order on February 4
I placed an order on February 4. I received an email that my order shipped on February 9th. I was sent a tracking number but no update on where my package is. I sent an email to FSJ BUT NO RESPONSE! I need my package before February 27th for an important event! This is totally ridiculous!!! I tried to reach out to the courier but nothing at this point I need a refund!
18 February 2026
Unprompted review
Reply from FSJ Shoes
We sincerely apologize for the delay and understand your frustration. The shipping delay is due to severe snowstorm conditions, which have halted courier operations.
We have responded to all your emails and provided detailed tracking updates. Your case has been resolved, and we have sent you an email confirmation.
The customer service was very kind and helpful
Although the shoes didn’t fit and I had to exchange them, the staff handled everything very politely, which made me feel reassured.
22 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Reply from FSJ Shoes
Thank you for sharing. I offer a variety of styles and sizes so that customers can find shoes that fit and like them.
I had received some shoes as a…
I had received some shoes as a Christmas present from my family. I didn't care for one of the styles and wanted to return it. I contacted them and asked if I could return or exchange it. I was able to find another pair I liked, and they were kind enough to send them to me. I love their shoes!
9 February 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer exchanges so that our customers can have a pleasant shopping experience and receive shoes they like and that fit them perfectly. Have a nice day.
Reply from FSJ Shoes
Thank you for sharing. We are committed to providing our customers with a pleasant shopping experience, ensuring they find shoes that fit perfectly and meet their expectations.
I like the idea that you can get your…
I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock mass produced shoes in one location and people that are interested in buying the custom made shoes in another location. On the site, it makes you pick a size, but if you're having custom made shoes, it should be based off of your measurements, not a stock size.
1 February 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing your feedback. We offer custom services to help our customers find the perfect shoes that meet their needs and provide them with a pleasant shopping experience.
Great customer service
Great customer service. It was my first time ordering from this brand. I usually order two sizes and return the one that doesn’t fit. Well they emailed me and said to measure my feet. They can only release one shoe size and can grant a free exchange of it doesn’t fit. Thank goodness I had enough time before my wedding date.
I’m usually a size 6.5 or 7. But for this brand, I was a size 5.5. I started with the 6.5 and then sent a video showing how big the shoe was. They recommended 5.5 and it fits perfectly. I do have a long second toe however I’m not a size 5.5 anywhere. That I don’t get. Anyhow, they were responsive to my emails. Will definitely order another 5.5 heel:)
Thank you!
1 February 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
shopping was very easy & do loved the…
shopping was very easy & do loved the savings.
30 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer convenient and fast shopping options and a wide variety of styles so that customers can find the shoes they want. We also provide custom services to create special styles tailored to our customers' preferences. Have a great day!
Amazing customer service!!!!
Amazing customer service!!!!! I will definitely be repurchasing from this site. I had some issue with my order but was assisted promptly and consistently until I got the shoes I wanted :) thank you so much!
26 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Easy exchange
23 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Online was no hassle
What would make my experience great is if I know the estimated shipping date. I need these shoes by April.
22 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing this information. Since this involves international shipping and customs inspections, we cannot determine the exact timing of customs clearance and therefore cannot provide an estimated delivery date. Typically, once the package arrives in the customer's country, the local logistics provider will offer an estimated delivery time. Rest assured, the shoes will arrive before April.
Very stylish shoes
Beautiful shoe styles. Easy buying experience and quality shoes.
22 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. All our shoes are handcrafted, and we offer a wide variety of styles so customers can find their preferred look. We also provide customization services to create shoes tailored to each customer's specifications.
Total scam
On January 10th, I placed an order and paid $141.25. Since then, I have received not a single email, no order confirmation, no tracking number, and absolutely no information about where my package is or when (if ever) it will arrive.
No communication, no support, no transparency. Just silence after taking my money.
This looks like a complete scam. Avoid this website at all costs.
10 January 2026
Unprompted review
Reply from FSJ Shoes
After a customer successfully places an order and after the order is shipped, confirmation emails will be sent to the email address provided by the customer. Additionally, in the email you sent us, we included screenshots of the sent emails and resent them to you.
Please contact us via email for any questions, and we will respond to all inquiries.
Need More Deets
Good merchandise. If items had a full description re: style, materials, accessories my response would’ve been a 5.
21 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for your feedback. Typically, the product details include information such as style and materials. If you have any questions, feel free to contact me via email, and we'll provide you with the information you need.
The shoes I ordered were too small
The shoes I ordered were too small. I emailed them wanting my refund however they said the shipping would be international and better if I were to exchange them . They said they would air them so the new pair of boots fit, asked for my measurements. I did that and the 2nd pair of boots was worst off then the first pair. They did not fit! After all these they finally said to return both boots back to a Las Vegas address which is not internationally. I could have avoided this by returning only one to begin with and now they expect me to ship out both ?! Don't order with them. They have out of country representatives that only reply back at 3am .
19 January 2026
Unprompted review
Reply from FSJ Shoes
We sincerely apologize for the inconvenience caused. We understand your frustration regarding the incorrect shoe size you received. We have provided a solution in our email.
Due to the time difference, we responded immediately upon seeing your email.
Great customer service!
I had ordered a few pairs of FSJ shoes from Amazon before, but never directly from the site. I ordered a pair of boots and they ended up being way too. Customer service was super helpful with getting me the right size. I’ll definitely order again!
18 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Ordering was a breeze...expedited shipping would be nice
No problems placing my order. However, as a first-time customer, I wish you offered expedited shipping as an incentive to be a repeat buyer.
16 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing this information. We will forward your request to the factory for expedited processing and shipment. However, expedited shipping incurs additional costs. If you require expedited shipping, please contact us via email, and we can offer you a suitable discount.
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