I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I truly appreciate all the shoes; I have ordered five pairs and recently purchased some boots. My only suggestions would be to implement a tracking system for orders and to enhance the padding in the... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more
Company replied
Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more
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Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.3
Excellent
520 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was a breeze...expedited shipping would be nice
No problems placing my order. However, as a first-time customer, I wish you offered expedited shipping as an incentive to be a repeat buyer.
16 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing this information. We will forward your request to the factory for expedited processing and shipment. However, expedited shipping incurs additional costs. If you require expedited shipping, please contact us via email, and we can offer you a suitable discount.
Outstanding work
Product was great, exactly as describes customer service was very helpful. Responded in a timely matter and assisted with a solution.
6 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
The Most Beautiful Shoes I’ve Ever Owned
Today I received my second pair of amazing shoes from FSJ. They are the most beautiful shoes I’ve ever owned and I can’t believe they were only $112. They are a copy of a pair of $1,200 Italian high heel sandals with delicate leaves made of gold. I ordered them in a flash as the first pair I bought, are stylish, comfortable and the craftsmanship is excellent. FSJ Shoes are custom made in central China and, while the factory will turn the shoes out in 2 days, it takes about two weeks or more to receive them. Trust me, they are worth the wait!
5 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing your thoughts—we're delighted you love our shoes. Each pair is meticulously handcrafted to ensure quality. Our mission is to provide customers with exquisite, well-fitting, and comfortable footwear. Wishing you a wonderful day.
I ordered a pair of beautiful shoes for…
I ordered a pair of beautiful shoes for 50Th photo shoot. Well by the time the package reach my mailbox it was NO shoes but a ugly sweater instead. I reached to them and sent pictures. In the beginning they were saying $15 credit, then $25 credit. I was like that isn't going to work for $100 something dollars that I spent and I don't have any shoes for my 50th photo shoot that has been ruined. In the end after several emails they sent all my funds back too me. Am still disappointed in what I received verses what I ordered
26 December 2025
Unprompted review
Reply from FSJ Shoes
We understand how you feel. The incorrect items you received were due to a mistake made by the local logistics provider after the package arrived in your country. They applied the wrong shipping label during the local delivery process, resulting in the incorrect items being delivered to you. Unfortunately, we have no control over issues caused by third-party logistics providers.
We offered to reship the correct items and provide compensation, but you declined. We have already processed a full refund for you.
Amazing selection and absolutely…
Amazing selection and absolutely gorgeous shoes! Love the site, easy to navigate and check out!
2 January 2026
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. I offer a wide variety of styles so that customers can find what they're looking for. We also provide custom services, allowing you to have items made to your specifications. If you have any questions, please feel free to contact us via email. Have a great day!
Reply from FSJ Shoes
Our shoes are all handmade, which results in higher production costs. Handcrafted shoes offer a certain level of quality assurance. Therefore, the retail price is slightly higher.
Worse company to work with
Worse company to work with. 3rd party Amazon vendor will not comply with return after 3 months. Amazon no help
23 October 2025
Unprompted review
Reply from FSJ Shoes
This is the FSJshoes website, not an Amazon store. We cannot process Amazon orders. Please contact the Amazon store's customer service team to resolve your issue.
I had a fit issue that was resolved and…
I had a fit issue that was resolved and I received a beautiful pair of boots custom made that fit perfectly!
29 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
The high heels I bought were a perfect…
The high heels I bought were a perfect fit and the customer service was incredible. Thank you.
12 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing your experience. We're delighted to hear that the shoes fit well and that you're satisfied with our service. Wishing you a Happy New Year.
Impeccable Customer Service
I am grateful for how attentive F5J Shoes Customer Service Agents are. They are thorough and the assistance to correct an issue is outstanding, helping to diminish any frustrations one may have knowing you are dealing with a company that actually cares for you, the customers/ the consumer.
16 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Valuable Feature
The sort feature saved me valuable time finding the exact type of shoes for which I was looking!
24 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing! We offer a wide variety of styles so that customers can find the shoes they want. We also provide custom services, allowing customers to have shoes made to their desired specifications.
The Customer Service Department was…
The Customer Service Department was great. I emailed them once I received my order. I let them know that I had not realized that the boots I ordered were dupes and not the original as pictured on their website. They emailed back right away. After a series of back and forth emails, they helped me to resolve the issue.
23 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing your experience. Our shoes are also handcrafted, which ensures a certain level of quality. It is our pleasure to provide our customers with a satisfying shopping experience.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original pair — which I was able to gift to a friend! The whole process was easy and hassle-free. Amazing customer service and a company that truly stands behind their customers. Highly recommend!
23 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Beautiful boots
I was very happy to get my boots. I did think they looked green in the picture though. Even though I thought I was ordering green, they are beige, I will keep them because they are really comfortable and great looking.
18 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing your feedback. Our shoes are all handmade, ensuring a certain level of quality.
Regarding the color, the slight color difference might be due to the lighting conditions during photography. We will strive to improve this in the future. Have a great day!
WORST SHOES EVER !!!
These are the worst shoes I've ever ordered !!!
The quality RUBBISH !!!
DO NOT WASTE YOUR TIME AND MONEY.
They are at least two sizes too big (going by the measurement chart provided).
They stink of cheap and nasty glue. Are extremely poorly put together, not aligned, with strings/globs of glue visible. Totally weak and synthetic.
This company does not provide return shipping so you are out of pocket nearly as much as the shoes to return them if you are overseas 👿
So disappointed - what a RIP OFF!
🤮🤮🤮
20 December 2025
Unprompted review
Reply from FSJ Shoes
We're sorry to hear you're dissatisfied with our shoes. We attempted to contact you via email to resolve the issue but haven't received a response. Please feel free to reach out to us again via email, and we'll look into the matter and address it for you.
This is my second purchase
This is my second purchase. Excellent customer service. I WhatsApp them and get an immediate response. Shoes are custom made and come in a timely manner. The shoes were too big so they offered to send me another pair and donate the shoes that didn't fit. The shoes they replaced still didn't fit right so they sent a 3rd pair. Again, donated this pair too. I read the bad reviews but believe the company is trying to change their customer service. They immediately respond and truly go out of their way to accommodate your issues; mine are wide front feet. I am a real customer. I live in South Texas.
16 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Reply from FSJ Shoes
Thank you for sharing your feedback. We're glad to hear you're satisfied with our service, and we hope you have a great day.
Amazing customer service!
Cara from FSJ Shoes has been incredibly helpful and kind. I purchased shoes for my wedding but they weren’t quite right (by my fault). I emailed them to see what my options are and Cara has arranged for them to be redone to suit my wishes and I’m beyond grateful. I highly recommend them, the customer service is outstanding!
5 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
WELL I RECEIVE YESTERDAY A PAIR OF…
WELL I RECEIVE YESTERDAY A PAIR OF BOOTS ON DEC O5 2025 AND I LOVE IT IT WAS HAND MADE BEAUTIFUL MY TASTE I RECOMENDED ANY WOMEN PURCHASE HAND MADE SHOES FROM JSF SHOES
5 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
Excellent Customer Service!!!
I purchased a pair of beautiful American Flag heels. I ordered my usual size but when they arrived, they were way too big. I emailed customer service and they responded very quickly.. They resolved my issue very quickly and efficiently. I would definitely buy from them again.
5 December 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure customers receive shoes that fit perfectly and meet their expectations. This is also to provide customers with a pleasant shopping experience. Wishing you a pleasant day.
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