I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I truly appreciate all the shoes; I have ordered five pairs and recently purchased some boots. My only suggestions would be to implement a tracking system for orders and to enhance the padding in the... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more
Company replied
Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more
Company replied
Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.3
Excellent
520 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love My Shoes
All I have to say is the shoes are amazing, customer service are excellent with communication and customer satisfaction.. I am a forever customer.
2 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
It was easy to handle my issue
It was easy to handle my issue, very happy to do business with your company.
9 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Easy to use and very user friendly
4 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking my shoes, we offer a wide variety of styles and convenient purchasing methods. Have a nice day.
I love the fact that you can buy these…
I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awesome!!!
30 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Fun Shoes…
I ordered a pair of shoes in my regular size and they were a little tight. Once I informed them of the issue they immediately sent a request to the manufacturer and ordered them a half size larger. They didn’t hassle me at all. When my shoes arrived… they fit perfectly! I feel so appreciated.
Thank you nice pair ❤️
13 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Feet difficult to fit
My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m VERY pleased.
4 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
Customer service is really helpful
Customer service is really helpful. I ordered wrong size and they immediately sent me the correct size. I love my shoes!
3 July 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
I received an email thanking me for…
I received an email thanking me for using PayPal. The problem is that I do not possess a PayPal account. Do I need to inform my bank of this?
22 June 2025
Unprompted review
Reply from FSJ Shoes
We noticed that you paid with PayPal credit card, so the email mentioned that the PayPal payment was successful. Please rest assured that we are a legal and compliant website, and we have sold hundreds of thousands of pairs of shoes. If you have any questions, you can always contact us by email. Have a nice day.
I ordered a pair of the T-Strap Peep…
I ordered a pair of the T-Strap Peep Toe High Heel shoe, and, unfortunately the size was way too large for me… However, when I reached out to FSJ, they went above and beyond: they asked for a video of my foot in the shoe, so they could recommend a new size, they had the factory make me a new pair in a size 12, and told me I could KEEP the pair that was too big as well! Amazing customer service all around! can’t wait until the new shoes arrive, because the ones I received look incredible!
19 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Great customer service
Great customer service. Very responsive and able to quickly resolve my inquiry.
17 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Nervous
I was looking for this shoe but found it here, I'm now nervous to receive it cause everyone says their shoe was either too big or too small. As soon as my shoes come ill have to board a plane and wear them the next night. Speaking of as soon as the shoe gets here, the shipping is hard to track. I reached out to customer service hopefully they contact me back tonight. I just wish I'd done more research on the company before I ordered.
30 May 2025
Unprompted review
Reply from FSJ Shoes
We understand your concerns. We will notify you by email after the shoes are shipped, and there will be a tracking number in the email. You can also contact us at any time to inquire about the specific situation. We have checked that your shoes have been delivered. If the size is not suitable, we can provide free exchanges.
Customer service is incredible
Customer service is incredible!
Beautiful, quality bootie but fit was off.
No hassel exchange. Will definitely buy from FSJ shoes again!
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Customer service was very responsive…
Customer service was very responsive and corrected the factory’s error immediately! Love the booties, they just arrived in the wrong color. FSJ has the most awesome styles of shoes and boots for ladies! I highly recommend this company.
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
We ran into a problem with an error…
We ran into a problem with an error based on communication. This company impressed me because even though we ran into problems with the wrong size, they worked on it until the problem was solved. The bottom line is their willingness to solve the issues, even if it takes a while.
6 June 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
Beautiful shoes! Great experience!
The shoes I purchased are so beautiful. I was able to easily exchange for a larger size. Great customer service with quick responses. They had me send a video of me walking in the shoes to determine what size would be best for me. I will definitely purchase more shoes from them in the future!
31 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
I am getting married and I have been…
I am getting married and I have been searching for the perfect shoes. I saw a picture of these shoes and I had to have them. I was ecstatic when my search engine brought me to your website. I am so excited for them to come. Now I can get my wedding gown fitted!!!
31 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes. It is our goal to help customers find shoes they like and are satisfied with. Have a nice day.
Great Shoes Great Service
Awesome service and the shoes are to die for. I brought me a pair even though they were to small customer service jumped right in and got things straight. Awesome company to buy shoes from.
22 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
I found my dream Shoe website!!
I love the variety and for the quality you just can’t be the price.
So many cute shoes to choose from!
Beautiful selection!
23 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
“I’m thrilled with my shoe purchase
“I’m thrilled with my shoe purchase! Although the size was right, the shoes turned out to be a bit uncomfortable to walk in—but the seller made the entire exchange and return process a breeze. They were incredibly patient, responded to all my questions within hours, and handled everything professionally and courteously. I truly appreciate their top-notch customer service and would happily shop with them again!
20 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
I received a pair of heels that were…too large
I received a pair of heels that were larger than previous pairs in the same size. Different shoes but Cara Chen was fabulous handling the return/swap without any headaches or grief.
I am a customer for life and the selection is the best I've ever seen for larger sizes.
14 May 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and being satisfied with our service. It is our goal to make customers have a pleasant shopping experience. Have a nice day.
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