Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
- #85 of 122 best companies in Business-to-Business service
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from fuelGenie
Hi there,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Richard,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Paul Richardson,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Shocking customer service
They ignore your emails, then have the audacity to say we didn’t receive them & charge you (multiple) £49 late fee’s.
Customer service exactly as it shouldn’t be done!
20 November 2025
Unprompted review
Reply from fuelGenie
Hi, thank you for your comments.
I can see that you’ve already spoken with a member of our credit management team and that the two late payment fees have been waived as a gesture of goodwill.
We’re sorry to hear you felt your emails were ignored, if you could contact us on 0345 371 2490 with more information about when these emails were sent, we’d be happy to investigate this further.
Many thanks,
The fuelGenie Team
Reply from fuelGenie
Hi David Crawford,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Christopher Brownlie,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Intuitive app and great service
Good service, accepted everywhere I need the card to be. Intuitive app and easy to manage a fleet of cards.
15 September 2025
Reply from fuelGenie
Hi Daniel Gould,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Rowan Mill Ltd,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
They attempted to charge £50 for a…
They attempted to charge £50 for a missed payment !
31 March 2025
Unprompted review
Reply from fuelGenie
Thank you for your feedback.
Unfortunately we can't locate your account from the information provided, so in order for our team to investigate your concerns further, please contact us at enquiries@fuelGenie.co.uk with your account number and associated reference numbers, along with a description of the issue.
Many thanks,
The fuelGenie Team
We decided to close our account…
We decided to close our account primarily because of the poor customer service. The call handlers were disinterested, unhelpful, and showed no urgency in resolving issues. On top of this, we constantly had to wait weeks for new or replacement cards to be issued, which was frustrating and inconvenient. Despite years of spending and paying on time, they refused to increase our credit limit, which showed a lack of support for loyal customers. Overall, the service was far from user-friendly, and we would not recommend this company.
27 August 2025
Unprompted review
Reply from fuelGenie
Hi there, thank you for your comments.
We're really sorry to hear your experience is not what we'd expect for our customers, and we'd like to investigate your comments some more.
Unfortunately we can't find your account from the information provided in your message, so would it be possible to send us an email to enquiries@fuelgenie.co.uk, along with your account number as a reference, with further details of the dates and times you have experienced the issues, and we'll do our best to investigate further.
Many thanks,
The fuelGenie Team.
Poor first impression.
Applied for an account on the 5th of august which was accepted, email states that the cards would arrive within 5 working days, it’s now been 8 working days, 1st time I called I was told they were dispatched on the 7th, when I enquired again I was told they were dispatched on the 6th. So it’s either lies or no one knows what’s happening. I was then told they would then send them again but expedited, which is another 3-4 working days after the weekend so will be another week.
Have cancelled my account before I even got a chance to use but they didn’t seem bothered about it, just said no problem. Might have been a blessing in disguise.
15 August 2025
Unprompted review
Reply from fuelGenie
Thank you for your comments, we're very sorry you haven't had the experience we expect our customers to have with fuelGenie.
Unfortunately we can't see the details of your account from the information provided, would you be willing to email our team at enquiries@fuelgenie.co.uk with your account number or account name, and we can investigate the communication you have had with our team to try and resolve the issue.
Many thanks,
The fuelGenie Team
Wonderful service
11 August 2025
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Charles Head,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
i would’ve provide 5 stars but the list…
i would’ve provide 5 stars but the list of gas stations is a lie. not all of Shells stations accepts this card, not all of the tesco accept this card, just Saynaburys. so is frustrating getting to a shell or tesco station and after filling up the tank and walk in for payment, they tell you that they don’t accept fuelgenie card. specially IG and E postcodes. and driving to south of London they acceptit. same names: “shell and tesco”.
30 June 2025
Very prompt service.
17 July 2025
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Excellent fuel cards
Best thing I ever did for my small business. Easy to use and great customer service. Always fast and professional.
6 July 2025
Reply from fuelGenie
Hi Heather,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Small buiznes
I work well with this company, but there is one problem - access to fuel stations is limited by hours, which is a big problem if you are on the road and need to refuel, then you have to use other companies that provide access 24 hours a day
1 July 2025
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Quick and efficient service
Quick and efficient, absolutely no problems experienced at all.
25 June 2025
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
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