fuelGenie Reviews 

Great service and staff

Your email helped us realise we were about to reach our credit limit. We applied to increase our limit and we had a positive decision within an hour. Helps our business run more efficiently.

Honestly shocking how this company works. You have to jump through hoops to get anywhere with them. They will not even change statement dates or collection dates. Account information is not easy to find. The card is rejected at most of the app recognised shell garages. Customer accounts member Mark is miserable sod who needs to find a new job

We have used Fuel Genie for our fleet since 2017. The service works perfectly for us.
We are in the process of changing banks and unfortunately timing of the change meant our old DD failed. I rang to speak to an advisor and spoke to Wayne, who was able to confirm the DD Changes had been made but not quite in time. Wayne also stated he would set a reminder to check the next payment goes through ok. He was really pleasant on the telephone and knowledgeable. Thank you

very easy to navigate

I Have been using Fuelgenie since 2014 never had any issues until last month changed address cards where sent to old address no contact from company emailed no response finally got through to someone raised to credit team nearly a week later no response I have had no cards delivered to new address having to pay fuel card for last month plus fill vehicles up this month the service is disgusting if this is how they treat loyal customers I will be raising this higher

Great, so easy to deal with.

Objective achieved, thank you.

Reliable, Quick, Easy to use and best of all it shows me where to go for the cheapest fuel…

After fuel cards from, Logistics UK, and Shell through a third party, I up graded to a fuelgenie + cards at pump price. Supermarket. I got tired of price creep with the fuel card companys so a call to the fuelgenie team and they sorted my requirements without fuss.

Very Helpful and Easy to work with, The app is Great

Absolutely brilliant company perfect for my needs

Great service. Speedy replies to emails.

A very quick response via my initial phone call and then another very quick response to my emailed query.

we have used Fuel genie for sometime now as part of an NHS service and they are always helpful polite and value for money

I wouldn't bother wasting your time, we applied beginning of month for an account, everything passed via credit check and I'd was accepted, received cards yesterday with £500 credit limit and went to activate account and was told account was suspended due to no bank details, so sent bank details as requested, this morning got email stating there 3rd party credit agency had given them advice to revoke credit limit and a deposit of £500 would be required, what a complete joke of a company, we applied key fuels and got £1000 of credit immediately. I wouldn't mind but have a £25000 credit limit with selco, my advice stay clear of fuel genie better companies out there whom offer better prices for diesel. Fuel Genie are a bunch of Muppets.

We've been relying on Fuelgenie for over a decade now for our fuel card needs, and it's been nothing short of outstanding. Their commitment to service excellence, coupled with an incredibly user-friendly online portal, has made managing our fuel expenses a breeze.

One of the standout features of Fuelgenie is their customer service. Elaine, in particular, has consistently gone above and beyond to ensure our needs are met promptly and efficiently. Her professionalism and dedication are truly commendable, making every interaction a pleasure.

Moreover, their online portal sets the standard for simplicity and ease of use. Ordering new cards or managing existing ones has never been easier. The intuitive interface streamlines the process, saving us valuable time and ensuring a hassle-free experience every time we log in.

In over a decade of partnership, we've never encountered any significant issues. Fuelgenie has proven to be reliable, trustworthy, and always responsive to our needs. For anyone in need of fuel card services, we wholeheartedly recommend Fuelgenie. They're not just a vendor; they're a partner you can count on.

We have been using FuelGenie for many years, the website is pretty simple to use and easy to navigate. We recently requested a credit limit increase, this was requested via email. Our request was dealt efficiently and this was approved and the change had been added to our account by COB. Would definitely recommend. I liaised with Elaine Marshall who was very helpful too :)

I have been using fuelGenie for some years for a company fleet, never had a problem with them and I have always found customer services to be extremely helpful.