Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
- #85 of 122 best companies in Business-to-Business service
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Experience positive and would recommend…
Experience positive and would recommend to all businesses looking for a practical solution.
23 April 2024
Reply from fuelGenie
Hi Phill,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Really clear info on website
Really clear info on website. Emailed with a request which was answered the next day. Thank you. Great service!
19 April 2024
Reply from fuelGenie
Hi Sue,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Jason,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
great customer service
Couldn’t access account and they answered the phone within a couple of
minutes, i’ve they had received my email everything was sorted within a couple of hours.
3 April 2024
Reply from fuelGenie
Hi Cheryl ,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Pritpal,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Mark,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Ayrshire,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Jokers!
As a MD i decided to arrange for a new fuel card to give the staff on the road more freedom and choice whilst saving a few extra pence.... so i ordered a full batch of FuelGenie+ cards so it also gave the advantage of shell fuel stations,
so far.... EVERY CARD ISSUED has been declined at multiple filling stations listed on the FuelGenie+ app. When we spoke to fuel genie it was apparently a terminal error... Funny that. As the same terminal accepted the fuel card from Fuelogic straight away with no issue. Ive also now had the hassle of settling employee expenses as they no longer wish the embarrassment of the cards been declined, Ive even had to ring up one station and pay over the phone as the engineer did not have the full amount of cash.
Jokers
Stephen Blakey
Durham Electrics & Fire Ltd
14 March 2024
Unprompted review
Reply from fuelGenie
Hi Mr Blakey,
Thank you for your feedback.
We have contacted you directly by email this morning with some further information about this incident.
Many thanks,
The fuelGenie Team.
They responded very quickly to our…
They responded very quickly to our request and the result was exactly what we asked for
12 March 2024
Reply from fuelGenie
Hi Jane,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Straightforward to use
Straightforward to use, customer service excellent would recommend
5 March 2024
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Enquiry dealt with n day of receipt
11 March 2024
Reply from fuelGenie
Hi Roly,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Could request limit increase on…
Could request limit increase on portal/website, therefore had to telephone. Shouse be able to sent email rather than telephoning and waiting one the live for domeykne
4 March 2024
Reply from fuelGenie
Thank you for your comments. If you would like to increase your credit limit you can email us at enquiries@fuelgenie.co.uk with your account number as a reference; just remember to include the value you'd like to look at increasing your credit limit to. All this information and more is included in our FAQs area at https://www.fuelgenie.co.uk/help-and-support/fuel-cards-faqs/
Quick and Easy
The app is really easy to use and helpful for finding the nearest petrol stations. Customer services are easy to get in contact with and action anything really quickly.
26 February 2024
Reply from fuelGenie
Hi Tara,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Contactable company friendly staff
23 February 2024
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Managing our fuel costs has been so…
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward.
Our account managers have been great! Massive thank you to Elaine M for dealing with our queries so quickly!
I would definitely recommend Fuel Genie.
23 February 2024
Unprompted review
Reply from fuelGenie
Hi Leigh,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
They helped me a lot especially with…
They helped me a lot especially with changing the invoice schedule to suit my needs
13 February 2024
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
fanatic company to deal with would…
fanatic company to deal with would recommend to other to sign up with these A********
23 January 2024
Reply from fuelGenie
Hi Michael,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
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