Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
- #83 of 121 best companies in Business-to-Business service
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Once you make the initial agreement to…
Once you make the initial agreement to supply there has not been an issue
28 August 2023
Am happy with the fuel stations I can…
Am happy with the fuel stations I can go to I did ask for more than the budget I got which was the only thing that I was looking for really not to worry will have to build on it I guess.
28 August 2023
Reply from fuelGenie
Hi Allslates,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great fuel card
Great company got accepted 2nd time around and have just upped my credit limit.brilliant if the cash flow is low and your waiting on invoices to be paid
15 August 2023
Reply from fuelGenie
Hi Mr. Kenny,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very quick response to all questions
7 August 2023
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent services by FuelGenie
FuelGenie is super easy to use. You can add, edit or delete fuel cards whenever you like in the app. Invoices are detailed and paid via DD. Fuel cards without the fuss!
15 July 2023
Reply from fuelGenie
Hi Alan,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Hounded with spam emails
14 July 2023
Unprompted review
Reply from fuelGenie
Thank you for your comment.
We're incredibly sorry you've had a bad experience here.
We only send any communications to accounts that have opted into accepting them within their marketing preferences, along with any operational communications that are required for running your account.
If you would like to email our help desk at enquiries@fuelgenie.co.uk with your account number as a reference, we can look into what communications you have been sent and check your marketing preferences to see what can be amended to prevent any further communications being sent.
Many thanks,
The fuelGenie Team.
I have not had messages returned and…
I have not had messages returned and received incorrect information from staff.
10 July 2023
Reply from fuelGenie
Thank you for your comments.
Would it be possible to email our help desk team at enquiries@fuelgenie.co.uk with more information about your query please, along with your account number as a reference please?
Many thanks,
The fuelGenie Team.
IGNORE
IGNORE
ALWAYS THERE AN ISSUE WITH THEM
After sending various emails in regards with setting up direct debit due to change in my address Not once the customer service from fuel genie called me They keep stopping my login details and always they have to keep sending me change of password request I have full record of my email summary For how they’ve dealt with my queries Greedy Attitude for finding way to add surcharges on account for Miss payment With my current experience with FUEL GENIE I WOULDN’T RECOMMEND THIS COMPANY TO ANYONE
WITH REGARDS
SAI G LOGISTICS LTD
11 July 2023
Unprompted review
Reply from fuelGenie
Hi there,
Thank you for your comments.
We can see from our records a colleague advised you of the issue in June 2023 and required the action needed in order to resolve it.
We can see today the issue has now been resolved.
Many thanks,
The fuelGenie Team
Daniel’s Resolution
Having had long conversations with accounts regarding a query about a change an agent called Daniel resolved the matter to resolution in a five minute call
Excellent work Daniel
4 July 2023
Unprompted review
Reply from fuelGenie
Hi Peter,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I have never ever received a fuel…
I have never ever received a fuel discount.
10 June 2023
Unprompted review
Reply from fuelGenie
Hi there,
Thank you for your comments!
With fuelGenie you only pay the advertised pump price; there are no hidden fees or charges, however there is no discount on the pump price.
Our website contains a lot of information regarding the ability to save over 3p per litre when using fuelGenie; this statement is based on the difference between the published Government Weekly diesel fuel pump prices and the diesel pump price (inc. taxes) paid per litre for diesel by fuelGenie customers for the comparable period. During 2021 fuelGenie customers buying diesel at Tesco, Morrisons and Sainsbury’s saved an average of 3.11 pence per litre when compared to the Government Weekly road fuel prices.
If you have any other questions about your account and how fuelGenie works, please contact us at enquiries@fuelgenie.co.uk or visit www.fuelgenie.co.uk for more information.
Many thanks,
The fuelGenie Team
Great Experience
Easy to set up, UK coverage of fuel depots, great vision of account and personal account manager who was great.
Always checking on account requirements and very helpful when fuel prices were rising.
Used them for 17 years and a great experience throughout.
31 May 2023
Unprompted review
Reply from fuelGenie
Hi James Madden,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very efficient service and easy to understand App
Excellent service and lots of stations to choose from
1 June 2023
Reply from fuelGenie
Hi Mrs Gaynor,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great company makes life much easier
25 May 2023
Reply from fuelGenie
Hi Jason,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speedy Response
Requested a credit increase and it was done quickly and efficiently.
Very fast and impressive service.
24 May 2023
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Simple to use
Simple to use, no fuss with detailed VAT invoices that simplify my business fuel expenses.
14 May 2023
Reply from fuelGenie
Hi Peter,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Ryan,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi liam Sheils,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Spoken to customer service a couple of…
Spoken to customer services a couple of times during our time with Fuelgenie and always seem to get rude Reg on the phone. One of the main reasons we're currently looking to move is a lack of care for retaining customers.
9 May 2023
Unprompted review
Reply from fuelGenie
Thank you for your comments.
Would it be possible to email us directly at enquiries@fuelgenie.co.uk, with examples of the dates and times as close as possible, as well as your account number, so we can investigate these incidents.
We take these comments very seriously, and we fully investigate and take appropriate action for any complaints we may have regarding our help desk agents.
Many thanks,
The fuelGenie Team.
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