Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
- #83 of 121 best companies in Business-to-Business service
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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speedy response and got what was needed
2 May 2023
Reply from fuelGenie
Hi Ms Linda,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Great customer service
16 April 2023
Reply from fuelGenie
Hi Mr David,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Teresa,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I cannot believe how many times she has…
I cannot believe how many times she has to apologise for your errors
Total disorganisation, and Jenny is accounts doesn't even know what emails she has sent....
23 April 2023
Reply from fuelGenie
Good afternoon,
Thank you for your comments today.
A member of the team has been in contact with you. If you have any further queries please don't hesitate to get in touch on 0345 371 2490.
Many thanks,
The fuelGenie Team
Yes this is very good and maybe best…
Yes this is very good and maybe best fuel Card! But 1 thing! I didn't use many years my Account. But was about £45 advance! So. They are just closed my account and stolen money. Now I have £0 in advance! Sorry 1 star.
18 April 2023
Unprompted review
Reply from fuelGenie
Thank you for your comments.
Unfortunately we can't find your account from the information provided in your review. In order for us to investigate further and advise what might have happened with your account can you please send an email with a description of the issue, along with your account number or card number as a reference, to enquiries@fuelgenie.co.uk
Many thanks,
The fuelGenie team
perfect
using the APP i have control over my account and when it was clear i need to up our credit limit it was a 5 minute job m done dusted
excellent
16 April 2023
Reply from fuelGenie
Hi Ian Villa,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Absolute rubbish constant charging
Absolute rubbish constant charging , if you miss the direct debit 50 quid charge constant direct debits flying out the account with no explanation cancel my account you can’t meet the demands !
2 April 2023
Unprompted review
Reply from fuelGenie
Thank you for your comments.
fuelGenie provide answers to all your questions in the Frequently Asked Questions section of our website to enable potential customers to make an informed decision before submitting an application to us.
This section includes how often you will be invoiced, payment terms and any charges that could be incurred and under what circumstances they will be charged.
Please contact our Credit Control Team on 0345 371 2490 should you wish to discuss further.
Many thanks,
The fuelGenie Team
Rubbish customer service for potention customer.
I wanted to go from a UK Fuels card to fuel genie as I’m not receiving great service from my current provider. I have good credit history with uk fuels and credit in general but everytime i apply for a fuel genie card, i get declined. Customer service is non existant with fuel genie by the looks of it. Cant even reply to emails.
29 March 2023
Unprompted review
Reply from fuelGenie
Hi There,
Thank you for your comments.
We're sorry to hear about your bad experience.
All of our applications are reviewed on an individual merit. If credit cannot be offered, we do try and offer a suitable alternative option.
In order to review this further, could you please send us an email to enquiries@fuelgenie.co.uk confirming your application number or business name so that this can be investigated further.
Many Thanks,
The fuelGenie team
TERRIBLE SERVICE.
Upgraded from a fuelgenie card to a fuelgenie+ card so I could use Shell stations. My 3 local shell stations are on the app stating the card is accepted. After putting £123 diesel in my vehicle one said the card is not accepted. I insisted it was on the app so they tried to process the card and it was not accepted. Queried with the station manager who said they were a franchise station so they could not accept. I telephoned the other two stations and spoke to supervisors and both said it would not be accepted if I tried to use it at them. Emailed and spoke to Fuelgenie approx 3 weeks ago who said they would get their rep to follow through and advise me. I am still waiting thus planning to cancel my cards.
10 March 2023
Unprompted review
Reply from fuelGenie
Hi there,
Thank you for your comments.
We're really sorry you've had a bad experience using our fuelGenie + cards in a number of Shell stores.
In order for us to investigate this further, could you please send us an email to enquiries@fuelgenie.co.uk detailing which stores you have had this issue with, including your account number or the affected card number too please?
Many thanks,
The fuelGenie team
FuelGenie offers an excellent service.
FuelGenie offers an excellent service.
I have had an account with them for many years and would not hesitate in recommending them
24 March 2023
Reply from fuelGenie
Hi Craig Banks,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Very useful and efficient way of…
Very useful and efficient way of keeping track and for HMRC records.
I find it really beneficial.
27 February 2023
Reply from fuelGenie
Hi Mr Roman Melny,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
easy to use and straight forward
23 February 2023
Reply from fuelGenie
Hi Iain Hunter,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent 10/10
2 March 2023
Reply from fuelGenie
Hi Dean,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
QUICK AND EFFICIENT CUSTOMER SERVICE
QUICK AND EFFICIENT CUSTOMER SERVICE, AS SOON AS I SENT MY REQUEST IT WAS DEALT WITH WITHIN THE HOUR, EXCELLENT SERVICE
1 March 2023
Reply from fuelGenie
Hi Jane,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Easy way to fund fuel for a small charity
Recently started using and going well so far.
Good idea for a small charity using vans for transport.
Not quite 5 stars as would be better if I can update our account without having to contact them by email as this causes a delay.
17 February 2023
Reply from fuelGenie
Hi there!
Thank you for your comments!
We do have an online portal at fuelgenie.co.uk where the majority of account details can be updated by any of your registered account holders at any point without any need to contact us by email. There are some more secure processes where we may need an email for any amendments, such as a change to the bank details we hold for your direct debit, but if you're ever unsure, drop us a quick call and we can guide you through where the task you need to do can be done online or if it requires an email.
Many thanks,
The fuelGenie Team.
Complaint, Shocking Customer Support!
Complaint!
I have had one of my work vehicles rejected from a Shell garage at Pickets Cross, Ringwood, Dorset. They advised that they won't accept your Fuel Genie + card.
I have spoken too your customer that advised that the Shell garage should accept the card. After 5 minutes of advising Kam, at your CS, that they wont accept the card, even after I phoned them directly which they confirmed they don't accept FG+ cards?? His response when I asked him to make contact with them that he was too busy?? I asked to put through to a manager to discuss this further and advised he couldn't. Not to sure what customer support system you are managing but absolutely shocking treatment, expected better. I will now like my account to be closed as you are misleading companies advising that the Shell garages on your App are all accessible and they are not, further more your CS is shockingly bad. Send me details of my account closure as I will take my business else where.
22 February 2023
Unprompted review
Reply from fuelGenie
Thank you for your comment.
We do apologise that you have had to expeirience this. We have received your email in relation to this. This is going to be investigated as a high priority, we will be in touch via email regarding this.
Many thanks,
The fuelGenie Team
App works great
App works great, I know what I've got to spend on my fuel card every month. It also shows what petrol stations are around me.
16 February 2023
Reply from fuelGenie
Hi Stephen,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Quick and very useful
7 February 2023
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
I got the response i needed but what…
I got the response i needed but what was impressive was that it was very quick and efficient
6 February 2023
Reply from fuelGenie
Hi Mohammed Babu,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Fantastic quick and efficient company…
Fantastic quick and efficient company that’s helping us grow our business.
Can’t fault them on anything
31 January 2023
Reply from fuelGenie
Hi Daniel James,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
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