Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
- #83 of 121 best companies in Business-to-Business service
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Quick response
29 January 2023
Reply from fuelGenie
Hi Michael Gardiner,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Fab fuel card
23 January 2023
simple to deal with and prompt
20 January 2023
Reply from fuelGenie
Hi Billy,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Andreea-Cristina Pelin,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
I have had cards declined even though…
I have had cards declined even though my credit limit is well within what I spend and I still don't know why.
28 December 2022
Reply from fuelGenie
Hi there, thank you for your comments.
In order for us to investigate this further are you able to send an email to enquiries@fuelgenie.co.uk stating the date/time/store where the cards were declined, along with your account and any associated card numbers please?
Many thanks,
The fuelGenie Team.
Credit limit on cards
Needed a credit limit increase on the card; emailed requesting this, got an affirmative reply within the hour.
Great effortless service
16 December 2022
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Derek,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Angie D,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Customer service has been very prompt…
Customer service has been very prompt since opening up our account, very happy
12 December 2022
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
We have always found FuelGenie very…
We have always found FuelGenie very helpful and efficient
9 December 2022
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Really good service and customer…
Really good service and customer service quick response
7 December 2022
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Credit Limit - On line form
Filled in an on line form and it was dealt with within a couple of hours, excellent customer service.
7 December 2022
Reply from fuelGenie
Hi.
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Easy to set up and very quick to reply…
Easy to set up and very quick to reply to messages
1 December 2022
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
I asked for an increase to my credit…
I asked for an increase to my credit limit as being a driving instructor I get through a lot of fuel and they granted it within half an hour excellent!
23 November 2022
Reply from fuelGenie
Hi Martin Dover,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Mike,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
£49 for Direct debit missing
Don't apply before read this comment.
If u miss your direct debit they charging £49 every missing direct debit.It doesn't matter how much you spend in your account.If you're looking fuel card,you should check Shell fuel card.Because shell not charging any money for direct debit missing.Also fuelgenie have a poor customer service.
22 November 2022
Unprompted review
Reply from fuelGenie
Thank you for your comments.
Our records show you have spoken to a member of our Credit Control team who explained what is required from you in order to bring this matter to a close.
Many thanks,
The fuelGenie team
Great scheme helps with all information…
Great scheme helps with all information on invoice
14 November 2022
Reply from fuelGenie
Hi Cartyservices,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
It's the way you take the money and…
It's the way you take the money and don't take it off the account for days I pay every week
3 November 2022
Reply from fuelGenie
Hi Christine,
Thank you for your comments.
The dates when the funds are taken from your bank following the Direct Debit request are determined by the bank and the payment clearance process; we request the DD on a set date, the bank will honour the DD request, usually the day after the initial request (this is when you'll see it deducted from your bank account), and we will receive the cleared funds from the bank the day after they honour the request, so there is a 3 working days cycle for the payment; initial request, payment and then clearance of funds.
Unfortunately we can't make the funds available as credit again until we receive the cleared funds from the bank.
If you have any further queries relating to your account, please don't hesitate to get in touch with us.
Many thanks,
The fuelGenie team
Responded quickly and positivley to my…
Responded quickly and positivley to my account credit limit request!
14 November 2022
Reply from fuelGenie
Hi Mike Warner,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great company and always at the end of…
Great company and always at the end of a line
14 November 2022
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
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