Fully Charged Reviews 82

Excellent service from Jake and Ben at fully charged brighton. Give great advice and helpful information about parts as well as fitting them. Friendly customer service, thanks Gill

The whole experience has been lovely. I was nervous about getting a cargo bike but being able to book for a trial ride was so worthwhile. Yuri was incredibly kind and calm and at no point was there any pressure to buy. Just really supportive. Once I decided to proceed, the service was amazing - really flexible and efficient. And I love my cargo bike. Thanks so much for holding my hand through the process!

Nice range of bikes. Had an appointment with a knowledgeable and friendly salesperson. They listened to my requirements and gave me a selection that met my criteria and I bought one of those.

Just picked my gocycle up from service department fully charged firstly amazing excellent customer service from Ben at customer service desk always so helpful and always have good chat . Next is sivio bike technician who has done full service on my bike definitely 5 stars for sivio my gocycle needed new front wheel bearing normally only gocycle can fix and you will be without bike for at least couple weeks sivio removed fitted new wheel bearing in one day I believe he's made he's own sort special tool to remove front wheel bearing so my opinion sivio is very good great asset to fully charged and when my bike comes out of fully charged for service the bike feels like it's brand new again very happy customer

I recently purchased a Brompton Electric G Line Extras from Fully Charged, and the experience was outstanding from start to finish. I had visited a few other electric bike stores, but none came close to the level of service I received here.

A big shoutout to Damien — his service was amazing. He took the time to guide me through every step, answered all my questions, and made sure the Brompton was the right fit for me. The 1-to-1 attention and genuine care made all the difference.

I’m extremely happy with my purchase and highly recommend Fully Charged to anyone looking for an e-bike. Thanks again to Damien and the team for making the process so smooth and enjoyable!

We were looking to test-ride an electric family cargo bike and found it very difficult to find anywhere in the north-east.
We contacted fully charged and ended up making a trip to London out of it.
We arrived about 3 hours earlier than expected and after a quick call the team agreed they could fit us in earlier (without compromise, we felt like we had all the time in the world and were never rushed).
Shoutout to Micheal, he has a great knowledge about all features of different styles and brands, he showed us a great route for testing the bike as well.
Again no pressure to buy, just a great customer experience and a very clear email stating the types/brands/accessories/prices etc.
We love our R&M Load4 and so does our little girl

As a new to cargo bike buyer, I wanted a place that had a broad range and gave me the opportunity to test them. I was lucky enough to meet Michael at Fully Charged, with my 5 year old in tow, and he was like an encyclopedia on e-bikes. He took the time to explain things in beginner terms, made me feel comfortable, and even got my child excited.

He then respectfully followed up, answering my questions, helping me as I worked through bike scheme funding. It made the decision to purchase from Fully Charged easy.

On my pickup day, the technician again was incredibly patient, easing my into my ownership and setting me on my way.

Road legal bikes with a good sales team. They allow you to test rides and guide you on the best type of bike for your needs.

I recently took my GoCycle G3 in for its seventh annual service as I purchased it from Fully Charged in 2018.

Silvio completed the service and not only did a magnificent job, but kept me informed throughout.

Thank you Silvio!

The older male receptionist was inconsistent with his information to me, compared to another customer. The customer service is terrible online and in store it is even worse. The product is okay, if only the service matched the prices. A shame to spend approx £5k on a product that does not have the customer support to match.

I purchased an e-bike from FC and my experience was great. They were very friendly, patiently listened to all my concerns and queries. Gave me their honest opinion and not a sales pitch. Helped me make an informed decision. Very happy with my bike. Thank you FC

I recently bought an e-bike from Fully Charged and couldn’t be more pleased with my purchase. Daimen was knowledgeable about all the models they stocked and answered all my questions fully and helped me make the right decision for my circumstances. He responded to my emails promptly, advised me on the cycle to work scheme and was unfailingly polite and friendly. I would highly recommend Fully Charged if you’re a first time e-bike customer.

Love the bike, put together very nicely and got a good run through on how to use. Also great being able to test ride it before hand, with the kids in storm box to make sure they enjoyed it

I recently stumbled across Fully Charged by London Bridge and ended up buying a new folding ebike. It was in fairly short supply but they pushed to bring the delivery date forward and kept me updated all the way. A very helpful team working well together so, many thanks all...

Another very pleased customer.
Just bought my second bike from Fully Charged. I believe they gave me good advice, very happy with my purchase. Even though I am buying 2nd hand, including a part exchange for the old one, they treated me properly.

Unfortunately my bike battery stopped working all of a sudden. It was an expensive repair but the repair team at Fully Charged were excellent. The servicing/repair team rang me to explain what was needed, given the high cost of needing to replace the battery. He was honest about what was not needed at this point in time, which helped me reduce costs at a difficult time of unexpected expenses. They charged me for parts only which was expensive but did not charge for labour. I bought the bike from Fully Charged precisely because of I valued the possibility of a good servicing experience. This was exactly what I needed and what I was offered. Safety and reliability. Thank you Fully Charged for keeping us riding.

Lovely staff and great bikes!

So friendly professional accommodating and super efficient in responding to emails. George was a legend. We are delighted with the product. Thank you 😊

Great shop, really helpful and caring team. Showed great flexibility and customer care

Fantastic customer experience. Recently purchased Tern cargo bike and the team couldn’t be more helpful. We booked in initially and took a number of bikes for a test ride with the children before choosing which was right for us. The team were very knowledgeable and friendly. Would 100% recommend.