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Funeral Guide Reviews 

578
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Evaluating 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the website's ease of use and simple navigation, making it accessible during emotional times. Many appreciate the service for enabling them to leave messages, light virtual candles, and make donations, providing comfort and support. Reviewers also praise the staff and funeral directors for their exceptional kindness, respect, and helpfulness during difficult periods. Though some reviewers found the site tricky to use or encountered issues like cumbersome uploading and messages being deleted.

What people talk about most

User experience

Customers had positive experiences with the user experience, finding the platform easy to navigate and use... See more

Service

People report positive experiences with service, finding it helpful and highly recommending it. Customers... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to navigate and use, even for... See more

Staff

Customers consistently note positive experiences with staff, highlighting their care, compassion, and... See more

Product

Reviewers express great satisfaction with the product, particularly appreciating the ability to light virtual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

I wasn't aware that this service existed.The site is a good idea as it allows friends,relatives and neighbours to leave messages that others can access and read.Easy to use,also liked the light a cand... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more

Company details

  1. Funeral Director
  2. Funeral home
  3. Review site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

578 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(578)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy system

Easy enough to do as opposed to trying to filling in an envelope whilst at the funeral for gift aid.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely and caring service

For close family members who are caught up in the high emotion of the day, being able to watch this service online after the day itself can be comforting. I found comfort in being able to see just how many attendees there were and also view again the photo tribute which was well presented.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use after you get over the…

Very easy to use after you get over the initial feeling that it seems a bit "social media'y" and therefore seems slightly dis-respectful for funerals but hey- it's a modern world. It certainly makes it easier to find out arrangements, leave donations and tributes.

30 June 2026
Unprompted review

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