Funeral Guide Reviews 

587
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and navigation, enabling them to effortlessly leave messages, light virtual candles, and make donations. Many found the service a thoughtful and comforting way to express condolences and support families. The staff are frequently described as amazing, kind, and respectful, providing exceptional care during difficult times. However, some found the website tricky or cumbersome for certain tasks, with occasional reports of messages deleting, donation names displaying publicly, or issues with video quality or non-functional links.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy to use... See more

Service

Customers consistently report positive experiences with the service, highlighting its helpfulness during... See more

Website

Clients share positive opinions on the website, often praising its ease of use and intuitive interface for... See more

Staff

Reviewers mention positive feedback about staff, highlighting their care, compassion, and professionalism... See more

Product

Users describe positive interactions with the product, finding it brilliant and exceptional for its coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more


Company details

  1. Funeral Director
  2. Funeral home
  3. Review site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(587)

584 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

What a lovely thought

What a lovely thought, giving people a chance to pay their respects to the deceased and wider family to know they are being thought about and supported. Also very good for people who cannot attend the funeral.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use site

For a nearly 83 year old who sometimes has difficulty on some on line sites. For funeral guide that helps in a sad
situation such as the passing away of loved one, I found your site easy to use.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Underhand data harvesting of the deceased

Using bereavement as a way of harvesting personal data is not a good way to run a business model. Terms and conditions say any photo added to a memorial becomes the property of the company for them to use how they please ... forever! How many bereaved mourners have realised this ... none probably.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy instructions

Only involved by leaving a Candle in memory of a very special lady.
But it was easy to do, very clear and lovely images.
Thankyou

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for giving us this Experience.

What a wonderful thing, l have never experienced this before from a funeral company. It certainly will help those bereaved to know others care at such a sad time in their lives- plus the chance to donate ( if you have online banking ) plus being able to leave a message and light a candle .. everything is covered. Thank you for the excellent work you are providing - and going that extra mile to help those who are vulnerable.
God Bless
Gene

30 May 2026
Unprompted review
Rated 5 out of 5 stars

The importance of a message at a difficult time

I have posted many messages of condolence on Funeral Guide over many years. As both an individual as well as in my professional occupation as a Florist. Funeral guide allows you to convey your own thoughts with or without a photograph that is special to you and the bereaved. It carries a meaningful and sincere message to all who read them and helps those close to the loss know they are not alone. A very powerful and wonderful expression of condolence and support

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Only recently discovered funeralguide.co.uk & found that it is a lovely way to share & express your feelings & memorys of your loved ones.Thank you.

28 May 2026
Unprompted review

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