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Funeral Guide Reviews 

587
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Looking at 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and navigation, enabling them to effortlessly leave messages, light virtual candles, and make donations. Many found the service a thoughtful and comforting way to express condolences and support families. The staff are frequently described as amazing, kind, and respectful, providing exceptional care during difficult times. However, some found the website tricky or cumbersome for certain tasks, with occasional reports of messages deleting, donation names displaying publicly, or issues with video quality or non-functional links.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy to use... See more

Service

Customers consistently report positive experiences with the service, highlighting its helpfulness during... See more

Website

Clients share positive opinions on the website, often praising its ease of use and intuitive interface for... See more

Staff

Reviewers mention positive feedback about staff, highlighting their care, compassion, and professionalism... See more

Product

Users describe positive interactions with the product, finding it brilliant and exceptional for its coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more

Company details

  1. Funeral Director
  2. Funeral home
  3. Review site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

587 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(587)

584 reviews in the last 12 months

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Rated 2 out of 5 stars

Would not donate through Just Giving again

We wanted to leave a message and donate in both of our names but the format would only allowed one name. The site was tricky to use. We persevered only out of respect of the bereaved, as reading the messages gave them comfort. In future we would donate directly to the cause, not through JustGiving, which took a five pound 'tip' out of our whole eventual donation.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use
A very effective way of posting and sharing tributes, especially over large distances

16 May 2026
Unprompted review

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