Funeral Guide Reviews 

587
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and navigation, enabling them to effortlessly leave messages, light virtual candles, and make donations. Many found the service a thoughtful and comforting way to express condolences and support families. The staff are frequently described as amazing, kind, and respectful, providing exceptional care during difficult times. However, some found the website tricky or cumbersome for certain tasks, with occasional reports of messages deleting, donation names displaying publicly, or issues with video quality or non-functional links.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy to use... See more

Service

Customers consistently report positive experiences with the service, highlighting its helpfulness during... See more

Website

Clients share positive opinions on the website, often praising its ease of use and intuitive interface for... See more

Staff

Reviewers mention positive feedback about staff, highlighting their care, compassion, and professionalism... See more

Product

Users describe positive interactions with the product, finding it brilliant and exceptional for its coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more


Company details

  1. Funeral Director
  2. Funeral home
  3. Review site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(587)

584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, lovely way to remember someone who has passed and able to light a candle to show love to them and their family

10 May 2026
Unprompted review
Rated 4 out of 5 stars

A really pleasant surprise

A really pleasant surprise, both to contribute to and to read and consult. I like the way it builds up a composite obit. Uploading and other aspects of the site can be a bit cumbersome. Why donate through just giving and pay their extortionate 'voluntary' fee when you can just send money directly to the chosen charity? That really really stinks (it's possible, but again cumbersome and not clear how, to avoid this fee)

9 May 2026
Unprompted review
Rated 2 out of 5 stars

Website error problem to be resolved - URGENTLY !

Does what would be expected of such a website - has a photo of the deceased, some words / obituary and a facility for making a donation to the designated charity / fund.
What does NOT work, is the option for donors to remain anonymous - as the donor's name is automatically displayed on the public view, despite ticking the 'no name' box.
Need to get this error sorted sooner rather than later . . . it is of major concern to a good number of donors ! ! !

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use. You can write condolence messages, advise if you are attending the funeral, upload photos and light a candle. I thought it was brilliant.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic site

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed.
Also to leave a donation to, read about them and find out about the funeral and wake too is very helpful.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find someone

I was looking to see if my old boss was still alive and found him on Funeral Guide, sadly, deceased. I left a message and a candle for him. Very good website.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate and Respectful

Excellent service from Glasgow Independent Funeral Care provided our family needs with care and compassion while keeping my brother safe in their care with respect and dignity.
David guided us every step of the way and this really helped at the most difficult time in our life.
I would highly recommend David and his team as organising a funeral for a loved one is very distressing but that burden was removed from us by David who take care of everything.

24 April 2026
Unprompted review

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