Never fulfilled an order my sister placed for a gift,simply saying they didnt have the item in stock (yet advertised they did when my sister bought it), have made 0 effort to make the order or provide... See more
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(Canada) My purchase : £59.10 + £31.00 for shipping cost by air service. They apologize for the delays, cannot supply the tacking number, try to save time and propose to refund. Maybe they have not i... See more
Company replied
I have bought several times from Funky Moose, from the Trolley Dolly bag to colour changing LED items. I have never had any problems with payment or delivery. Products have always been as described... See more
I ordered a toddler bag in June 2021(ORDER #40416) and never received it. 2 months after I complained again about it and after 2 emails replies telling that they will investigate. I told them that we... See more
Company replied
Company details
Information provided by various external sources
Funky Moose sells practical baby and childrens products making life simpler for mums and keeping babys happy. From baby changinging bags, to educational toys for the development of your child, we hope we have covered every aspect of parenting; baby clothes, new born gifts, and accessories for todays family, wooden and soft toys, ride-on toys such as wheely bugs and pedal cars, t-shirts, vests, hammocks, waterproofs, puzzles and other educational toys, party accessories, fancy dress and puppets. From babies to young children there is something for everyone.
Contact info
United Kingdom
- www.funkymoose.co.uk
1.6
Bad
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Shocking
After many attempts to get a parcel delivered and many ignored emails this company is still is yet to deliver part of my partners order. I could not agree more with the points Judith has put across and am purely writing this in the hope that someone from funky moose will get in contact with me regarding order number #37719.
Avoid at all costs... very quick to take money and have every excuse under the sun as to why they haven't delivered products... staff members left the company, holidays and warehouse moving to name a few.
I work for a very busy online E-commerce website myself and if we treated our customers in this way we would be out of business very quickly!
Gary & Hollie
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Have now spoken with Funky Moose, refund has fingers crossed been issued, I will update review if/when that is received. Negative review still stands.
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Refund was received in the end so review has been raised to 3 stars.
4 September 2012
Unprompted review
Reply from Funky Moose
Both the issues experienced by both yourself and Judith, concern items that are shipped direct from a suppliers warehouse. We have de-listed these products from our website until we are able to resolve this issues and prevent any further customer frustration.
I know Michael has discussed with you this morning and once again, please accept our sincere apologies for the issues concerned.
We have been established for over 6 years and experience very few issues with products that are despatched from our own warehouse, and I am sorry that we have clearly let you down in this instance.
Excellent
Great products, attractive website, easy ordering, fast delivery.
26 August 2012
Unprompted review
Dreadful! And manipulative!
Six weeks on and my order still hadn't arrived (that's half the 'use time' of a garment aimed at a 0-3 month child!). I was made to feel guilty for daring to ask what had happened and have been fobbed off with various excuses as to why they can't provide me with a refund (today's excuse is that they're moving warehouse).
And don't believe the 'free delivery' tagline - you will be charged!
In fact, the only area where this company has shown any efficiency was in extracting payment from my account the second the order was placed.
* * *
Since posting this review, I have indeed been contacted by the company and put under intense pressure to remove it.
Apparently, this review not only ruined their holiday but is going to destroy their business and make them and their three children homeless. Obviously, this is not my intention nor my wish, but I stand by my account as an honest reflection of my experience.
I do wonder, however, how many others have removed their negative reviews as a result of such emotional manipulation?
23 August 2012
Unprompted review
Reply from Funky Moose
Judith
In response to your updated review, I am sorry that you felt Michael's call was manipulative, that was not at all his intention.
I am sorry if you felt he placed you under pressure to remove the review, that was also not this intention. I believe he was attempting to understand if there was anything further we could do to address the issues highlighted in your review.
I appreciate you have a very strong view on how you believe we run our business, but I can assure you with a passion, we try our very best to get things right.
I can also assure you and anyone else reading this, that we have not contacted any other customers who have posted on trustpilot, and Michael's call was intended to be an apology, but clearly has made matters worse, and for that we are all sorry.
To prevent any future issues on non-delivery on items sent from seperate warehouses, we have de-listed all products not held in our own warehouse.
I realise this does not take away from the issues you have experienced, but will help us prevent any such issues in the future for other customers.
***
Dear Judith
I am sorry for the inconvenience and frustrations experienced. I know Michael has called to apologise and discuss, however I thought it would be useful to also respond to this review.
As we have previously disucussed the t-shirts were due to be delivered to you directly from a different warehouse, however, we became aware this had not happened. When we came to process the refund, as your card had expired, we contacted you to request new start and expiry dates in order to process your refund. As soon as received those details this week, we processed the refund.
I understand that you received our out of office message as our warehouse is undergoing major work this week and we have closed as a result, this is an sutomated message that responds to all inbound messages, however we are checking emails every day to resolve any issues and respond to any queries.
I apologise that your order charged delivery when it should not have as it just reached the £30 free delivery level, and the office should have refunded as soon as it was noticed, the web developer is looking into why this occured as it is a one-off and contrary to how our systems are set up (with regard to payment being taken, this is automatically processed as soon as an order is placed in order that it can be packed and despatched as quickly as possible).
I also wanted to apologise if you feel we made you feel guilty, that was not our intention at all, as a small family business, we were trying to offer a personal service and offer an explanation behind the issues.
As discussed with Michael earlier, the refund has been processed and will appear in your account in the next couple of days in line with bank payment processing timescales.
Good product range
I bought a few items from Funky Moose last Christmas. One was a light which was faulty and their customer service was great, they sorted everything out quickly and apologised. Recommended
28 June 2012
Unprompted review
Great Service
I bought a baby changing bag for my sister in law and some party bits and pieces. All came really quickly and as ordered. Lots of other lovely stuff on their site, just need and excuse to buy some more! Recommended.
24 April 2012
Unprompted review
Nice selection of toys, slow delivery
Ordered a few toys from Funky Moose. Took over a week to arrive which was longer than expected. I wasn't in a particular hurry for the items so all ok. Items when they arrived were well packaged and undamaged.
Submitted a review of one of the toys on their website (a wooden puzzle by a company called Janod) commenting that I felt the quality of the toy was not in keeping with it's steep price tag i.e. the finish was quite poor with chipped paint and rough edges. Strangely they have not published the review. Have since noticed that all the reviews on their website are positive ones!! Clearly this company feels they have to be selective in the reviews they publish. Something I will bear in mind should I decide to shop with them again.
20 March 2012
Unprompted review
Reply from Funky Moose
Hi, many apologies that your review didn't appear on our site immediately. We do take any such comments very seriously and as a result we no longer stock the product and it no longer is listed on our website for sale. Although we had not received any negative feedback as to the products quality before, as a small family business with young children ourselves, we are only happy to sell products that have a 100% satisfaction guarantee.
With regard to the delivery timescales. If orders are placed on our free standard delivery service, then the stated delivery timescales are 3-5 days and we find that 99%+ are delivered within this timescale. However, unfortunately, occasionally orders can be delayed in the postal system, and if that was the case with your order, please accept our sincere apologies.
If we can be of any further assistance, please do not hesitate to contact our customer services team. Best wishes.
Very happy customer.
First time I've ued them. Quite small order, arrived very quickly. No issues at all & would recommend.
8 November 2011
Unprompted review
Great service, lovely products
Brilliant choice. Phoned for advice, very helpful. Speedy delivery, arrived next day. Very happy.
6 October 2011
Unprompted review
So Quick and loved the products
Order arrived in 18hrs. Phoned them at 4pm and the order was with me the next morning. The product range is lovely too, so much to choose from. We will definately be back.
27 January 2011
Unprompted review
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