Lovely chair. Good quality and competitive price. Husband, being tall, found this chair to be high enough. Didn’t have to wait very long for delivery which was carried out on a Sunday afternoo... See more
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Very well made product. Packed extremely well and delivered by an excellent courier who communicated very helpfully about their planned delivery. The small TV stand is perfect for what I required and... See more
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Over the moon with this product, fits perfectly under my dining table, so great for saving space while creating seating. Lovely finish, looks lovely and is solid and comfortable. Service was great and... See more
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10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people... See more
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Company details
- #315 of 398 best companies in Home Furniture Shop
- #175 of 228 best companies in Bedroom furniture shop
- #94 of 112 best companies in Living room shop
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Furn-On
Hi Louise,
Thank you so much for the 5-star review! We're delighted to hear you were happy with the speed of delivery and the quality of the furniture.
Enjoy your new Lamp Table !
Furn-On Customer Services
High hopes - total disappointment.
High hopes, but…order placed 27th Feb. Item received in what only can be described as a woeful state (damp, damaged and disgusting), repackaged and returned….and as I sit here 43 days later you still have my money (and only because I checked did you bother to tell me).
Refund please. Thank you.
27 February 2025
Unprompted review
Reply from Furn-On
Hi Mark,
We’re very sorry to hear about your experience and for the delay in processing your refund. We completely understand how frustrating this must have been, and we appreciate you bringing it to our attention.
As soon as you contacted us earlier today, we took immediate action to issue your refund. Your order was dispatched directly from our supplier, and we’ve already been in touch with them to address the unacceptable condition in which the item arrived.
We sincerely apologise for the inconvenience and for not resolving this sooner.
Furn-On Customer Services
Furn-On a truly first class company
From my initial phone call regarding availability to delivery the experience was superb. The suite of furniture was of excellent quality and exactly as described and I will definitely be recommending Furn-On to friends and family. A Special thanks to Emma in Customer Services who dealt with the delivery date. Very pleased shopper.
8 April 2025
Unprompted review
Reply from Furn-On
Hi Haydn,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that your experience, from the first phone call to delivery, was superb. It’s great to know the furniture met your expectations and that Emma in Customer Services was able to assist you so well with your delivery. We shall ensure we share your feedback with her.
Your kind words and recommendation mean a lot to us and we look forward to helping you (or your friends and family) again in the future.
Furn-On Customer Services
I love my new sofa…
I originally purchased a sofa with another company who couldn’t fulfil the order, when I came across Furn-on who were having a spring sale and offering free delivery.
My sofa arrived today, the original one I wanted and I couldn’t be happier. Ordered on the 3rd April and arrived on the 7th, you can’t get much better than that!!
Communication was good and the delivery driver was very polite and super helpful. Modular sofas are definitely the way forward!!
Thank you Furn-on for a great consumer experience.
7 April 2025
Unprompted review
Reply from Furn-On
Hi Laura,
Thank you so much for your fantastic 5-star review!
We're delighted that you found exactly what you were looking for, and even better that it arrived so quickly and smoothly!
It’s great to hear that your experience, from ordering to delivery, was such a positive one. We have passed on your kind words on to the delivery team as well.
Enjoy your new modular sofa and thank you again for choosing Furn-On.
Furn-On Customer Services
Item damaged when contacting company…
Item damaged when contacting company via email not very responsive on getting back to you over a week now and situation has not been resolved .. Company got back to me part that was broken has been sent to myself and now ok thank you
2 April 2025
Reply from Furn-On
Hi Kerry,
Thank you for taking the time to share your feedback regarding your recent order.
Having reviewed the timeline, we’d like to clarify a few points. Our records show that your order was delivered on 31/03/25. You first reported an issue with a damaged part on Thursday, 03/04/25, at 3:55 PM. Between Thursday afternoon and Friday morning, we sent four emails to identify the specific part you needed.
As of today (08/04/25), we’re pleased to confirm that the replacement part has been dispatched.
We genuinely value all customer feedback as it helps us to continually improve. That said, we do believe we’ve been responsive throughout and that the matter has been active for two working days, rather than the week referenced.
Thank you again for your feedback and understanding.
Furn-On Customer Services
Refund .....dont be silly!
Received a damage console , spoke to manufacturers , who apologised , offered to collect and refund Furn - On. I emailed Furn-On that I had been told to inform them.
Furn -on were having none of it , certainly not a refund.
Asked irrelevant questions like did you make the unit , and were informed it was damaged and marked.
We sent photos...No refund!
I approached the manufacturer who confirmed they had refunded Furn-on .
So Furn-on now have my money and the refunded unit ....In my book this is appalling practice.
1 April 2025
Unprompted review
Reply from Furn-On
Hi Jay,
Thank you for sharing your feedback.
Having reviewed your order, we can see that you had an item delivered as expected. Contact was subsequently made with the manufacturer of the item and not ourselves as a retailer who sold the product to you, with a request to return the product.
Once we were made aware of this, we had sought to acquire some information regarding the order however we can see you declined to respond to the enquiries. The result of this lack of engagement has prevented ourselves from assisting with your request for refund, particularly given the product has not been returned to ourselves.
Should you be able to provide additional details pertaining to your refund request, we will be better positioned to offer further assistance.
Thank you
Furn-On Customer Services
Terrible and waste of time
Ordered a TV unit and it said it was in stock and delivery in 10 days. Nearly 3 weeks and no sign of delivery. Just messed around and lied too. Requested refund today. Absolute shambles
4 April 2025
Unprompted review
Reply from Furn-On
Hi Miss Scott,
Thank you for your feedback.
We are sorry to learn that you are disappointed with your order. We were let down by our courier managing delivery to you. After switching delivery to another delivery method, this too failed to deliver your order as expected. We can only apologise for the delay encountered with both services.
While we understand that this situation may be both disappointing and frustrating, a thorough review of all communications confirms that no false or misleading information was provided to you at any point.
If you feel there is anything further we can do to help, please get in contact.
Thank you
Furn-On Customer Services
Great delivery service
Great delivery service . Really happy with the quality of chairs and how well they arrived would recommend
19 March 2025
Reply from Furn-On
Thank you for your fantastic review!
We're delighted to hear you're happy with our delivery service and the quality of your chairs.
If you ever need anything else, we’re here to help.
Enjoy your new chairs!
Furn-On Customer Services
Happy days
Great quality product delivered in agreed time great communication would highly recommend thank you
23 March 2025
Reply from Furn-On
Thank you Matthew!
We are delighted to hear you’re happy with your new Bench and our service.
If you ever need anything else, we’re here to help.
Enjoy your new furniture!
Furn-On Customer Services
Highly recommend this company
Just superb, really friendly service around the delivery, super efficient… would really recommend them.
23 March 2025
Reply from Furn-On
Thank you so much, Pimmy!
We're thrilled to hear you had a superb experience with us, it means a lot to know we hit the mark.
We appreciate your recommendation.
Furn-On Customer Services
Nice quality furniture at a fair price
Nice quality furniture at a fair price
Good communication and delivery information.
Would recommend
14 March 2025
Reply from Furn-On
Thank you Dorothy!
We're glad you're happy with the quality and value of our furniture.
It is also wonderful to hear that our communication and delivery updates met your expectations.
Thanks again
Furn-On Customer Services
Excellent customer service
Excellent customer service
Fantastic quality
Everything from start to finish went smoothly
Fast delivery
14 March 2025
Reply from Furn-On
Thank you Claire!
We’re thrilled to hear you had such a great experience with us.
Enjoy your new sofas.
Furn-On Customer Services
telephone table…
when looking for my telephone table came across furn on , not ever heard of this company I was a little concerned about buying. BUT how wrong can one be. highly recommend , great service throughout .
19 March 2025
Reply from Furn-On
Hi Peter,
Thank you so much for your kind words!
We totally understand your initial reluctance and we’re delighted that we could help you.
It’s wonderful to hear that you’re happy with your telephone table and our service.
Thank you
Furn-On Customer Services
I don’t usually leave reviews but feel…
I don’t usually leave reviews but feel compelled to share my experience. Firstly, our delivery was delayed, and when we contacted their customer service team, we were told that the delay was beyond their control, despite their website stating that delivery would occur within two working days. Ours took over a week to arrive.
The situation worsened when we received a faulty wardrobe. After making extensive complaints and highlighting the issues to the company, they failed to acknowledge our concerns or assist us in resolving the problem. I advise caution when purchasing items from them and recommend taking their claims with a grain of salt.
Update since the last reply: I appreciate that you acknowledged the delay in delivery and that you've misled customers. However, your customer service team could have communicated this more effectively instead of being dismissive and rude.
Additionally, regarding my credit card company's statement about the wardrobe not being faulty, that is not accurate. We chose not to engage further with your company and decided against completing the excessive paperwork that came with the refund process. Please ensure you have the facts correct.
Lastly, we do not require any further assistance and will not be making any future purchases from your company. Thank you.
19 October 2024
Unprompted review
Reply from Furn-On
Hi John,
Thank for taking your time to share feedback of your order delivered in October.
Having reviewed your order we can see that there was a delay with delivery and apologise for this. Your delivery had initially been planned for a 1 person service which was subsequently amended to a 2 person delivery team who, whilst completing delivery in less than a week, did take 4 working days instead of the advertised two. We were contacted at the time by yourself and acknowledged this was over the advertised lead time. Since your order was placed in October, we have amended our delivery offering in conjunction with our 2 person delivery team in an effort to further reduce this lead time and avoid your situation from occurring.
With regards to the faulty wardrobe you advised you received, we can confirm that there were a number of e-mails communicated with reference to the issue you were encountering and how to resolve this. Regrettably it appears there was a lack of engagement in terms of the solutions proposed and therefore we were unable to resolve the issue encountered. We can see that you had attempted to get help from your credit card company who also agreed that the product was not faulty.
If you wish to receive any further assistance in resolving the problem you have had with the assembly, please get in touch with our team directly and we would be happy to help.
Thank you
Furn-On Customer Services
Reply from Furn-On
Thank you so much for your kind review Mrs. King!
We're delighted to hear that your furniture arrived on time and that you love it.
If you ever need anything else, we're always here to help
Furn-On Customer Services
Even though we received 9.40 pm they…
Even though we received 9.40 pm they where very helpful and had to unpack out side, but all went well and the furniture is very nice and hope it wears well.
21 February 2025
Reply from Furn-On
Thank you so much for your kind review, Susan!
We're glad to hear that our team was able to assist you, albeit a little late in the day.
We hope you love your new sofas and if you ever need anything, don't hesitate to get in touch.
Furn-On Customer Services
Very smooth ordering and delivery
Very smooth ordering and delivery
Courtesy call to confirm delivery date and options was nice
19 February 2025
Reply from Furn-On
Hi Stephen,
Thank you for your fantastic 5-star review!
We're pleased to hear that you had a smooth ordering and delivery experience. We always strive to provide excellent service, and we're glad you appreciated the courtesy call.
If you ever need anything in future, we're happy to help!
Furn-On Customer Services
Reply from Furn-On
Hi Rebecca,
Thank you for your wonderful review! We're so glad you’re happy with our products, prices, and speedy delivery.
Furn-On Customer Services
Quick delivery
Quick delivery, but left it on driveway in the rain and dark. No help to get it in the house.
14 February 2025
Reply from Furn-On
Thank you for your feedback.
We're glad you received your delivery quickly, but we’re sorry to hear about the experience with the drop-off. We have checked the tracking and can see the delivery was too large to fit through your front door.
We shall be discussing this with our couriers to work with them and ensure there is a solution going forward.
Thank you for bringing this to our attention.
Furn-On Customer Services
Excellent service
Hassle free good communication for delivery excellent service and product
31 January 2025
Reply from Furn-On
Thank you so much, Brandon, for your 5-star review!
We're delighted to hear that you had a hassle-free experience with great communication and excellent service. Your kind words mean a lot to us, and we hope you enjoy your new furniture.
If you need anything in the future, we’re here to help!
Furn-On Customer Services
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