Lovely chair. Good quality and competitive price. Husband, being tall, found this chair to be high enough. Didn’t have to wait very long for delivery which was carried out on a Sunday afternoo... See more
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Review summary
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Very well made product. Packed extremely well and delivered by an excellent courier who communicated very helpfully about their planned delivery. The small TV stand is perfect for what I required and... See more
Company replied
Over the moon with this product, fits perfectly under my dining table, so great for saving space while creating seating. Lovely finish, looks lovely and is solid and comfortable. Service was great and... See more
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10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people... See more
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Company details
- #322 of 400 best companies in Home Furniture Shop
- #174 of 226 best companies in Bedroom furniture shop
- #96 of 113 best companies in Living room shop
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Furn-On
Hi,
Thank you for your 5-star review!
We’re really pleased to hear you were happy with the service from start to finish.
Furn-On Customer Services
Superb delivery and with help from my…
Superb delivery and with help from my grandsons relatively easy to assemble. Very pleased with the wardrobe and bedside table.
6 October 2025
Reply from Furn-On
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear everything arrived smoothly and that assembly went well with a bit of help from your grandsons. We’re so pleased you’re happy with your wardrobe and bedside table.
Furn-On Customer Services
ExperienBest experce from start to finish was…
Experience from start to finish was very fast and very smooth
3 October 2025
Reply from Furn-On
Hi Ian,
Thank you so much for your 5-star review!
We’re delighted to hear your experience was smooth from start to finish.
Furn-On Customer Services
Reply from Furn-On
Hi John,
Thank you for your 5-star review!
We’re so pleased to hear you’re happy with the value for money.
Furn-On Customer Services
What great service
What great service! Easy to order, great communication regarding delivery and arrived very quickly. I would certainly use Furn-On again- highly recommend.
7 October 2025
Unprompted review
Reply from Furn-On
Thank you so much, Bridgette!
We really appreciate your kind words and recommendation.
We're delighted to hear you found ordering and delivery smooth and that you’re happy with our service.
We’d be very pleased to help you at Furn-On again in the future!
Furn-On Customer Services
Poor packaging and delivery
Ordered a sideboard unit from this company for next day delivery. When it arrived it was like a lego set all over the van and damaged. Refused the delivery and was told if it hadn't been damaged I'd have had to pay for a return. The packaging was non existent ie a piece of card of the top and bottom and a couple of plastic straps round the rest. Not protected at all. Was told if I'd picked a 2 week delivery option it would have been fully packaged.
Not sure about that to be honest. Have to say even if not damaged as spread in bits all over the van I would have refused it. To be fair they refunded as promised. Needless to say now bought a completely different item elsewhere.
25 September 2025
Unprompted review
Reply from Furn-On
Hi Jane,
Thank you for your feedback and we’re very sorry to hear about your experience.
This is certainly not the standard we aim to deliver. Your order was securely packaged prior to dispatch, but unfortunately suffered significant damage during transit, for which we sincerely apologise.
The mention of a return charge was only raised because, at that stage, we had not yet received any images to confirm the damage. Once the extent was clear, it was evident there would be no charge as the sideboard had been badly compromised. What left us as a fully assembled item was unfortunately delivered to you in several pieces, highlighting a serious issue during delivery. While this is very unusual, we have addressed it directly with our couriers to prevent a repeat.
We’re pleased your refund was processed promptly, and we completely understand your frustration with the way the delivery arrived.
Thank you
Furn-On Customer Services
I recently purchased bedside tables for…
I recently purchased bedside tables for my new Airbnb, but unfortunately, once the super king-size beds were delivered, there wasn’t enough space to use them. I contacted the company to arrange a return and was informed that they only allow returns within two weeks. I had assumed, as with most retailers, that I had a month, and since I had to wait for the beds to arrive, I didn’t think it would be an issue to return them slightly later.
Although the company agreed to accept the return, I was charged £35 for collection and an additional £30 restocking fee, even though the items were still sealed in their boxes. I explained my situation and asked if the restocking fee could be waived, but my request was declined. This meant that returning a £142 purchase would have cost me £75, which I felt was unreasonable, so I decided to keep the items.
If I had known the true cost of returning an item, I would not have ordered from this company in the first place. I will not be shopping here again and will be sourcing furniture for my properties elsewhere.
18 July 2025
Reply from Furn-On
Hi Emmanuel,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you were disappointed with your recent experience.
Our returns policy is 14 days, in line with standard online retail regulations, and this is outlined both on our website and in our order confirmation emails. We did make an exception to accept your items back outside of this window, but as noted in our terms, collection and restocking charges do apply. These charges are in place to cover the costs we incur when arranging returns, even if items remain unopened. We had also offered the option for you to arrange your own return, however this was declined.
We do understand your situation and appreciate that your circumstances were unusual with the timing of your Airbnb setup. However, in order to remain fair and consistent to all customers, we are not able to waive fees in such cases.
We’re sorry this has left you feeling dissatisfied, and we will take your comments on board as we continue to review and improve our service.
Furn-On Customer Services
Excellent delivery well packed …
Excellent delivery well packed Everything there and good instructions
3 September 2025
Reply from Furn-On
Hi,
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly, well packed, and with everything you needed. It’s also great to know the instructions were clear too.
We really appreciate your feedback and look forward to helping you again in the future.
Furn-On Customer Services
Great communication and good service A+
3 September 2025
Reply from Furn-On
Hi Mr Darnley,
Thank you for your 5-star review!
We’re so pleased you were happy with the communication and service you received.
Best wishes
Furn-On Customer Services
Fabulous company would use again… great…
Fabulous company would use again… great customer service
22 August 2025
Reply from Furn-On
Thank you Jane, for your 5-star review.
We’re delighted you had such a positive experience with our customer service and look forward to welcoming you again.
Furn-On Customer Services
Great communication and delivered when…
Great communication and delivered when they said
Great study bed
5 August 2025
Reply from Furn-On
Hi Carli,
Thanks for the kind words!
We’re delighted to hear you’re happy with your study bed and our service.
We really appreciate your feedback and hope you enjoy it for years to come!
Furn-On Customer Services
Customer service is great however they…
Customer service is great however they do say that delivery will be in two working days! Don’t expect to receive it by then though. The company they use to deliver is not the best to say the least.
I’m still waiting for a confirmation on the delivery date. The company has not offered me any compensation however they have said that I could just wait for the delivery company to respond and deliver or a full refund and cancel the order? I’m pleased that a local company can suggest a refund and not loose business. I’ve received my delivery and I’m happy with my wardrobe, the response from the company has mentioned that the garage wasn’t secured and delivery was something that they wouldn’t normally do, however it was locked and secured the key safe number was given to them in a email. They did open and deliver the items and locked the door afterwards. Very good and respectful.
7 August 2025
Unprompted review
Reply from Furn-On
Hi Gary,
Thank you for taking the time to share your feedback.
Upon reviewing your order, we note that you requested the item be delivered to an unlocked garage, with the expectation that the courier would lock up behind them. While we understand your preference, please note that most couriers are unable to accommodate with this type of request for security and liability reasons. One of our courier options, though slightly slower, does offer delivery to unoccupied private premises, which is why this method was selected for your order.
You previously expressed concern about the delivery timeframe, and we offered the option to cancel the order and receive a full refund. You chose to proceed with the order, and we have continued on that basis. Given this, we were surprised to receive a 1-star review.
That said, we remain happy to process a full cancellation and refund if you prefer this option. Otherwise, we will continue with your order, but please do be aware that the delivery timeline will be longer than usual due to the delivery conditions specified.
Thank you for your understanding.
Furn-On Customer Services
10 working days to arrive as stated
10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people two to apply pressure the other to screw together.
Great looking table, bench and chairs.
5 August 2025
Reply from Furn-On
Hi Lindsey,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that your order arrived as expected and that the delivery process went smoothly. It’s great to know that the packaging and instructions were clear.
Most importantly, we’re delighted you’re happy with how your new table, chairs, and bench look in your space.
Enjoy them, and thanks again for choosing Furn-On!
Furn-On Customer Services
Reply from Furn-On
Hi,
Thank you so much for your kind words and for taking the time to leave us a review!
We're delighted to hear you found our team friendly and that the delivery was first class.
Furn-On Customer Services
Very good purchase
Very good purchase, slight issue with the delivery but more on the delivery company
21 July 2025
Reply from Furn-On
Hi Sara,
Thank you so much for your kind review!
We're thrilled to hear you're happy with your purchase. We're sorry to hear there was a hiccup with the delivery and appreciate your understanding.
Furn-On Customer Services
Dining table
I ordered a dining table but infortunately the delivery company only delivered the legs. I contacted Furn-on and Emma was fantastic, she was onto this straight away and kept me updated. The table top was delivered 2 days later and we are really pleased with it. Thanks Emma for all your help and providing A+ customer service.
18 July 2025
Unprompted review
Reply from Furn-On
Thank you so much for your kind 5-star review!
We're really sorry to hear there was an issue with your initial delivery, but we're absolutely delighted that Emma was able to step in and resolve this quickly for you.
We truly appreciate your patience and are thrilled to hear that you're pleased with your new dining table. We’ll be sure to pass on your thanks.
Furn-On Customer Services
Reply from Furn-On
Hi Manoj,
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear you're happy with both our service and your new product.
Furn-On Customer Services
Best price I found for the item
Best price I found for the item, which is available is several other places. Stunning delivery time. Recommend.
13 July 2025
Reply from Furn-On
Thank you so much for your fantastic 5-star review, Fiona!
We're delighted to hear you found the best price with us and were pleased with our speedy delivery.
Thanks again for choosing Furn-On, and we hope to welcome you back soon!
Furn-On Customer Services
Reply from Furn-On
Hi Sandra,
Thank you so much for your 5-star review!
We're delighted to hear that you found the ordering process easy, delivery punctual, and the quality up to standard. Your feedback means a lot and we hope to help you again soon!
Thanks again
Furn-On Customer Services
Great pizza and serv
One of the best pizza in London, proper Neapolitan, I’m from Naples myself so I can confirm! Big portions, plenty of topping on the base. Tasty antipasti, lovely atmosphere and even the music is good. And then the service: very friendly and helpful, the lovely waitress with an Australian accent, even though she’s not Australian (!), was really attentive. My son (who is 2yo) loved her very much! Even the pizzaiolo was nice and friendly. We will definitely return.
19 May 2025
Unprompted review
Reply from Furn-On
Hi Francesco,
Thanks so much for the 5-star review — although we think this one might have been meant for your favourite restaurant rather than ourselves at Furn-On, we’re more about furniture than pizza.
That said, your review made us hungry and very happy!
Furn-On Customer Services
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