Furncare Reviews 

551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated delivery team for being exceptionally polite, friendly, and helpful when bringing heavy items into care homes and residential spaces. Reviewers frequently state that the furniture products are stylish, well-made, and delivered right on schedule alongside fast shipping times and careful unboxing. However, some people mentioned occasional logistical challenges, such as bulky items not easily fitting up narrow stairs, tight building structures, or minor delivery scheduling confusion. Despite these minor hurdles, consumers noted that workers remained patient and went above and beyond to successfully complete the job with care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting efficient deliveries and professional... See more

Product

Clients share positive opinions on product quality and design, expressing complete satisfaction with their... See more

Customer service

People report positive experiences with customer service, highlighting great and excellent support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its so important that outside services and contractors work with care homes in partnership. Both Jason and Dave were polite, respectful and efficient in taking away and delivering furniture. The bes... See more

Rated 5 out of 5 stars

Bogusz provided an excellent delivery service to Queens Court Care Home. He delivered 15 chairs, a wardrobe, a chest of drawers and a bedside cabinet with a positive and helpful attitude throughout. H... See more

Company replied

Rated 5 out of 5 stars

Brad and Eryk were amazing, they were extremely helpful and kindly dismantled our furniture and then took it away along with a wardrobe for disposal. They went above and beyond and we were extremely g... See more

Company replied

Rated 5 out of 5 stars

Ian arrived at the care home that I manage 2 days earlier than expected which is absolutely fine! He was polite, chatty and very efficient. He was interested in our pet tortoise Dexter and expressed h... See more

Company replied


Company details

  1. Furniture wholesaler
  2. Furniture Accessories
  3. Furniture maker
  4. Home Furniture Shop

Written by the company

At Furncare, our mission is to be the first-choice furniture brand for every designer in care. Guided by our commitment of transforming spaces and elevating lives, we design and manufacture furniture that enhances wellbeing, and enriches every care environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(551)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sean went over and above

Sean went over and above. Assembling the table for my mother, removing and disposing of all packaging, and placing the items in the desired area. Chatty and friendly. Top bloke.

2 June 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Karen, thank you for your kind words, we'll ensure Sean receives your feedback! Hope your Mother enjoys her furniture.

Rated 5 out of 5 stars

Really helpful delivery driver

Really helpful delivery driver, Tomasz helped to put furniture together, nothing was too much trouble. Lovely man

2 June 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Joanne, thank you for your lovely review, we'll make sure Tomasz hears your kind words!

Rated 5 out of 5 stars

Lukasz and Krzysztof Top Men.

Lukasz and Krzysztof delivered 3 items of furniture and were extremely helpful.
They delivered carefully and unpacked all the items and disposed of all the packaging.
A very big thank you for moving an old piece of furniture for me.
It’s that personal touch and helpfulness that makes all the difference.

29 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Bill, thank you for leaving a lovely review. We love making our customers happy and we're very glad you had such a great experience with our team. We'll ensure they both receive your kind feedback.

Rated 5 out of 5 stars

Delivery was spot on

Delivery was spot on, quick and professional. Thank you to Bogusz and Ben. Will definitely recommend.

29 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Arslan, thanks for your lovely review and for recommending us! We'll ensure your thanks are passed to Bogusz and Ben!

Rated 5 out of 5 stars

The staff were very patient as firstly…

The staff were very patient as firstly there was a miscommunication with the delivery address. They managed to find the right address and were very helpful. Thank you, well done to the staff Tomass and Bogusz.

27 May 2025
Unprompted review
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Reply from Furncare

Hello! Glad to hear that all worked out well in the end and that our team delivered well! We'll ensure they hear your kind words!

Rated 5 out of 5 stars

Great delivery service

Ian and lance did a fantastic job with delivering two wardrobes up a very difficult two flights of stairs. Thank you.

27 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Lucy, thanks for leaving a lovely review of our delivery team, we'll ensure they hear the feedback!

Rated 5 out of 5 stars

Bogusz was super helpful and kind

Bogusz was super helpful and kind, carried all our mattresses to where we needed and was very quick and efficient. Thank you!

22 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hey Eve, thank you for your lovely review. Great to hear Bogusz did a good job and we'll ensure he gets the feedback.

Rated 5 out of 5 stars

Great service

Great service, quick, friendly and very helpful. Took goods upstairs with care of environment. Couldn't praise delivery man enough.

8 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Laura, thanks for your lovely review! So glad you had a great experience with our team!

Rated 5 out of 5 stars

Delivery of profiling bed

Lukaz delivered our new low profiling bed, he was very proffessional and accomodating. Highly recommend company 👌

1 May 2025
Unprompted review
Furncare logo

Reply from Furncare

Hey Kirsty! Thanks so much for leaving a positive review! Look forward to working with you again!

Rated 5 out of 5 stars

Jason has been a great project lead and…

Jason has been a great project lead and gave a great service on site, also a big thanks to Paul along side over a big few days of deliveries.

22 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Javan, thanks for the great review. Glad to hear the team delivered well for you!

Rated 5 out of 5 stars

I bought a bed from Grosvner and it has…

I bought a bed from Grosvner and it has been great.
One motor broke so only half the bed did what I wanted. The service o had from Grosvner was excellent and they contacted Furn Care who came out and inspected. Within a week the new motor arrived and today Michael fitted the new motor and the bad is up and running perfectly. Can’t wait to get in it tonight.
Thank you Michael. Such a pleasurable polite and respectfull man x

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Sean and Lance where great. Very freinds chatty and helpful and took all of the items out of their boxes and took the cardboard away with them. Thank you very much.

29 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Tracey, thanks for your positive review! We'll ensure Sean and Lance receive your lovely feedback. Enjoy your new furniture!

Rated 5 out of 5 stars

Five-Star Review for Ian from Furncare

We had the pleasure of receiving our delivery today at Hoyland Hall Care Home in Barnsley from Ian at Furncare, and we couldn’t be more impressed. From the moment he arrived, Ian was the epitome of professionalism - polite, efficient, and incredibly attentive.

What really stood out was his kindness and consideration for our residents, who were coming in and out during the delivery. He showed genuine patience and care, taking the time to ensure he wasn’t disrupting their day in any way. It’s rare to meet someone who balances professionalism with such warmth and empathy.

Ian is a true asset to your company, and we feel lucky to have had him on-site today. Please pass on our sincere thanks and appreciation as he truly made a positive impression on both our staff and residents.

24 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hey Monica, thank you for your kind review! We're so glad you had a great experience with Ian and we will ensure he receives your thanks and lovely feedback!

Rated 5 out of 5 stars

Furniture delivery

Fabulous deliver of furniture today at White gables,
Both delivering people were efficient and polite.
Really helpful
Thank you

15 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Becky, thanks for the lovely review! We're so glad to hear you had a great delivery! Enjoy your new furniture!

Rated 5 out of 5 stars

Great driver

Great driver , Tomas . Very helpful and professional. A great ambassador for your company Thank you

15 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Thank you for the positive review! We'll ensure Tomas receives your lovely feedback!

Rated 5 out of 5 stars

Polite

Polite, offered to unpack the items.
Very courteous
Jayson and Eric.
Happy with the service.

14 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Alex, thank you for your kind review. Glad you're happy with our service and we look forward to working with you again!

Rated 5 out of 5 stars

Furniture

Jason and Eric came to assembly the furniture. Great job ! Thank you .

14 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Agnieszka, thanks for the review! Pleased to hear our delivery team did a great job for you!

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