Furncare Reviews 

551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated delivery team for being exceptionally polite, friendly, and helpful when bringing heavy items into care homes and residential spaces. Reviewers frequently state that the furniture products are stylish, well-made, and delivered right on schedule alongside fast shipping times and careful unboxing. However, some people mentioned occasional logistical challenges, such as bulky items not easily fitting up narrow stairs, tight building structures, or minor delivery scheduling confusion. Despite these minor hurdles, consumers noted that workers remained patient and went above and beyond to successfully complete the job with care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting efficient deliveries and professional... See more

Product

Clients share positive opinions on product quality and design, expressing complete satisfaction with their... See more

Customer service

People report positive experiences with customer service, highlighting great and excellent support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its so important that outside services and contractors work with care homes in partnership. Both Jason and Dave were polite, respectful and efficient in taking away and delivering furniture. The bes... See more

Rated 5 out of 5 stars

Bogusz provided an excellent delivery service to Queens Court Care Home. He delivered 15 chairs, a wardrobe, a chest of drawers and a bedside cabinet with a positive and helpful attitude throughout. H... See more

Company replied

Rated 5 out of 5 stars

Brad and Eryk were amazing, they were extremely helpful and kindly dismantled our furniture and then took it away along with a wardrobe for disposal. They went above and beyond and we were extremely g... See more

Company replied

Rated 5 out of 5 stars

Ian arrived at the care home that I manage 2 days earlier than expected which is absolutely fine! He was polite, chatty and very efficient. He was interested in our pet tortoise Dexter and expressed h... See more

Company replied


Company details

  1. Furniture wholesaler
  2. Furniture Accessories
  3. Furniture maker
  4. Home Furniture Shop

Written by the company

At Furncare, our mission is to be the first-choice furniture brand for every designer in care. Guided by our commitment of transforming spaces and elevating lives, we design and manufacture furniture that enhances wellbeing, and enriches every care environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(551)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian was happy

Ian was happy , kind and friendly. He done really well on his own delivery the bedroom furniture. He really needed a second person to help with the delivery, please consider this for the future. Thank you

14 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Claire, thank you for your feedback! We'll make sure that is taken into consideration in future and we will pass on your kind words to Ian.

Rated 5 out of 5 stars

They guys were fantastic

They guys were fantastic. Very quick very efficient and friendly.. Harvey Bogusz.

10 April 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Ben, thank you for your kind review!

Rated 5 out of 5 stars

Denas and zyd were more then very good…

Denas and zyd were more then very good took 2 doors off to fit furniture in and put them back up before leave and build table and chairs

7 April 2025
Unprompted review
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Reply from Furncare

Hey Kyle, thanks for your review! Glad you had a great experience with Denas and Zyd, we'll be sure to pass the feedback on!

Rated 5 out of 5 stars

Great service

Great service.
Jayson unpacked and placed the furniture in chosen position. Very friendly and helpful. Furniture is comfortable and looks good.

7 April 2025
Unprompted review
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Reply from Furncare

Hello Sarahjane, we're thrilled to hear you had a great experience with Jayson and that you like the furniture! Enjoy!

Rated 5 out of 5 stars

Quick and nothing too much trouble

A lot of furniture to be delivered and built with a lot of other contractors on site. Jayson and team worked around everyone else, put the furniture together in no time and set it all out wherever needed. Happy and friendly throughout.

14 March 2025
Unprompted review
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Reply from Furncare

Thank you for your positive review! Glad you had a great experience with our team!

Rated 5 out of 5 stars

Post delivery Sofa Bed Fix by Simon

Simon arrived on the long good friday of 4th April to fix damaged fabric panels on our new sofa bed in the Old School House. Please pass on our thanks to Simon. We were so impressed with Simon, super competent, clearly an expert in his field. Simon was very efficient, very friendly, helpful and very knowledgeable. His workmanship was very high quality, he was very neat and tidy, zero mess, and very careful to protect other objects in the room. He was very conscientious, and clearly cared about doing a an excellent faultless piece of work. His skills, care, communication and passion were abundant and he is a credit to you, and a great example of your company ethics and ideals. Very impressed. Nice guy too!

4 April 2025
Unprompted review
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Reply from Furncare

Hi Pete, thank you for reviewing us! We're so pleased to hear you had a great experience with Simon, we'll be sure to pass on your kind message.

Rated 5 out of 5 stars

Excellant customer service

Excellant customer service, extremely friendly delivery driver, helpful, ensured completely satisfied, could not have asked for a better delivery

4 April 2025
Unprompted review
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Reply from Furncare

Hi Amanda, thank you for your lovely review! Look forward to working with you again!

Rated 5 out of 5 stars

Quick delivery and good customer…

Quick delivery and good customer service had little problem with lag side part they replaced new bed frame with in couple of day obviously need to mention the delivery men name ZYD very helpful humble and polite experience staff giving him 5star

2 April 2025
Unprompted review
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Reply from Furncare

Hi Paramesh, thank you for your review! Sorry to hear you had a small problem, but so glad it was sorted quickly. We'll ensure the delivery driver receives your positive feedback!

Rated 5 out of 5 stars

Herve (the French driver) was a really nice…

Herve (the French driver) was a really nice person, he kindly brought the delivery into the building and placed it really well, then went through what he had delivered and needed checking off the delivery note.

31 March 2025
Unprompted review
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Reply from Furncare

Hi Faye, thank you for your positive review. Very glad that Herve delivered well.

Rated 5 out of 5 stars

Jayson and Kristoff

Jayson and Kristoff came to deliver lots of furniture. They were both fantastic. They unpacked and built absolutely everything for us. Which is massively appreciated. So please pass on a massive thank you from me and the team!

31 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Jack, thanks for the awesome review! We're so pleased to hear that you're happy with the delivery. We will ensure the team receives your thanks!

Rated 5 out of 5 stars

Excellent

Commination from the driver excellent, Driver was alone working, professional, courteous worked with outstanding performance.
Kristof was an outstanding member of your staff.

28 March 2025
Unprompted review
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Reply from Furncare

Hi Marina, thank you for your kind review. So glad that you were happy with your experience and we'll ensure Kristof hears the good feedback. Thank you!

Rated 5 out of 5 stars

Syd and Hewc did a great job when they…

Syd and Hewc did a great job when they came to fix the chest drawer early and quick. Very solid guys great with their job

28 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Joel, thank you for your great review! Pleased to hear that our team were able to fix the problem for you!

Rated 5 out of 5 stars

Very pleasant and friendly

Very pleasant and friendly.
Delivery drivers were great
Always happy and the furniture if very good quality

27 March 2025
Unprompted review
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Reply from Furncare

Hi Adam, thank you for your lovely review. Pleased to hear you're happy with the delivery and our products. Look forward to working with you more.

Rated 5 out of 5 stars

Big thanks to Bogusz and Tomasz from…

Big thanks to Bogusz and Tomasz from the delivery team.

Very helpful and went above and beyond, due to a difficult delivery, as no active lift in the home.

21 March 2025
Unprompted review
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Reply from Furncare

Hi Stacey, thanks so much for leaving us a review! We're very pleased to hear that your experience with Bogusz and Tomasz was positive.

Rated 5 out of 5 stars

Delivery experience

The two gentlemen Kristof and Herve were very friendly and extremely helpful. We are a care home for adults with learning disabilities and they were kind and helpful throughout the delivery process. They worked around the people in the home.

20 March 2025
Unprompted review
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Reply from Furncare

Hello! Thank you so much for leaving a review for Kristof and Herve. We are thrilled to hear that they provided excellent service and will be sure to pass on the kind words.

Rated 5 out of 5 stars

Great Employee

I ordered a new bed for a residential home. It was delivered by Sean. Sean helped take it up 2 flights of stairs and took the time to talk to the residents. Just those small actions make such a huge difference. Thank you Sean, we really appreciated it.

18 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi there, thank you so much for leaving us a review - we're thrilled to hear Sean provided excellent service. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Jason and Sean

Jason and Sean who delivered our furniture where very friendly polite and repectful. Nothing was to much trouble for them. Great guys.

12 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Brian, thank you for your lovely review. We're glad you had a great experience with the delivery team!

Rated 5 out of 5 stars

The delivery drivers Jayson and Sean…

The delivery drivers Jayson and Sean were very friendly, very polite, worked fast at delivering the items

12 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Thank you for reviewing our delivery team, we'll make sure they hear the good feedback! Thank you.

Rated 5 out of 5 stars

Chestnuts Care Home

Herve and Ben delivered and built a bed for Chestnuts care Home. Their service was very good. Both gentlemen were polite and friendly. Their work was delivered with professionalism and efficiency.

12 March 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Sheniz, thank you for leaving us this great review! We're thrilled to hear you had a positive experience and we look forward to working together again.

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