Furniture And Choice Reviews 

30,394
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. #156 of 396 best companies in Home Furniture Shop
  2. #48 of 114 best companies in Living room shop
  3. #43 of 92 best companies in Sofa store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30k reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(30,394)

1,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over the moon

Honestly I was very apprehensive about buying on line, but credit due to Furniture & Choice they made buying my new chairs so easy ! I ordered them got confirmation within a day , I chose the delivery date which made life easier.
The boxes arrived with full assembly instructions which we followed and these chairs I chose are amazing for the money ! I am over the moon with the quality so pleased with them.
If I need anything else I would not hesitate to buy from this company again. Thank you .

20 August 2026
Rated 5 out of 5 stars

From order to delivery this has been an…

From order to delivery this has been an easy, no fuss transaction. I was able to choose my delivery date and the 2 guys who delivered today couldn’t have been nicer or more helpful. I would definitely recommend to family and friends. Thank you

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen/ diner chairs…

Ordered 4 chairs suitable for kitchen/ diner. Products arrived on time, colour as requested and easy to assemble. Very good quality, substantial chairs.

18 August 2026
Rated 3 out of 5 stars

Sofas are really nice

Sofas are really nice , had to get help to put them together , delivery was not good waited all day so rang company up and said had an issue so couldn’t deliver that day , so wasted a full day and paid £30 for it

17 August 2026
Furniture And Choice logo

Reply from Furniture And Choice

Dear Patricia

Many thanks for leaving us Trustpilot feedback.

I am very sorry indeed you did not get your delivery on your nominated day. We use a third party courier and this isnt the service they usually provide, but occasionally delays can occur which are outside of their control.

Having reviewed your order details, I can see that we have already refunded your delivery charge by way of an apology and I apologise once again for the inconvenience caused.

Kind regards
Gill Phillips
Customer Service Manager

Rated 5 out of 5 stars

I would totally recommend the company

I would totally recommend the company
We bought a beautiful table and chairs and we have been receiving so many compliments how lovely and expensive it looks.
It has been a great investment for our home.
Delivery was spot on! The two young men were so attentive, asked us the preference on the drop off and overall the customer service journey has been great.
We will continue to purchase in the future

13 August 2026
Rated 5 out of 5 stars

I can highly recommend Furniture & Choice as a go to, family run company.

Having moved to an old cottage with very narrow entrance doors my main concern was finding a good quality sofa which would fit comfortably through the front door into the living room. It was so helpful to be given the minimum access packaging width which ensured peace of mind for delivery. It was also helpful to be able to order swatches because the photos online don't represent the true colour but I was able to check that I was happy with my colour choice plus the feel and thickness of the fabric. There was no sales pressure at all, particularly as I wanted to give myself time to make sure I had made the right choice and F&C didn't disappoint. Delivery was straightforward, I unwrapped and put the sofa together, by myself, simply slotting the back into place and fitting the feet on. Lots of cardboard wrapping to dispose of but it went out with the recycling cut into smaller pieces. I am a very happy customer! Many thanks for a superb service.

6 August 2026

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