Furniture And Choice Reviews 

30,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. #156 of 396 best companies in Home Furniture Shop
  2. #48 of 114 best companies in Living room shop
  3. #43 of 92 best companies in Sofa store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30k reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(30,395)

1,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not perfect quality

Having ordered 4 chairs which match my existing table perfectly. But the issue I have is 2 out of the 4 chairs actually rock as though one leg is either longer or shorter than the other 3. Sitting on the chairs eliminates the rock. I am hoping that in time these chairs will settle and the rock will disappear.
Cannot fault the delivery time and service provided by Furniture and Choice

11 August 2026
Rated 5 out of 5 stars

Excellent service

High quality table which was simple to assemble, delivery was smooth and drivers were extremely helpful in where they delivered it to.

3 August 2026
Rated 1 out of 5 stars

Do NOT waste a single penny or second…

EDIT - Furniture and choice flagged my genuine review as DEFAMATORY in attempt for no one to see.. enough said! I will continue to pursue the matter through appropriate channels! Please don’t waste your money guys

Do NOT waste a single penny or second on this disgrace of a company. I paid £1,429.93 for a "premium" Hampton 3+2 sofa set in March 2026 delivered April and within 3 measly months of normal use, BOTH sofas were falling apart at the seams. The fabric stretched so tight it’s splitting, turning white, and fraying to pieces absolute crap materials and pathetic workmanship. I wish u could upload pictures and the report!!

I reported it 22 July 2026 they dragged their heels then sent their little puppet crew Emmiera Group on 4 August to do a check!! Their own official report ADMITTED the fabric was PULLED TOO TIGHT that’s literally their own words in black and white! But instead of owning their mess, they had the nerve to spin it as a "normal design feature" what a load of utter rubbish! A brand new sofa should NOT be splitting apart in 3 months that’s a DEFECT, not a feature!

Then get this on 10 August they had the audacity to email, flat-out REFUSE a refund, repair (apparently I refused a repair 😂 he told me it couldn’t be repaired), or replacement, slam the door in my face, and CLOSE MY CASE like I never existed! They don’t give a damn about your rights Consumer Rights Act 2015? Never heard of it. They think they can stick two fingers up at the law and get away with it.

This company is a joke from start to finish. They sell cheap crap at premium prices, send biased inspectors to cook the "evidence", and abandon you the second they’ve got your cash. They are dishonest, incompetent & shameless!!

I’ve had to drag my bank into this, file a chargeback I’m going to fight tooth and nail for the money they swindled out of me all because they are too cowardly to stand behind their own products!!

Mess with the wrong customer, and you get exposed. I’m not going away and neither is the truth!! STAY WELL CLEAR.

On to trading standards next!!

10 August 2026
Unprompted review
Furniture And Choice logo

Reply from Furniture And Choice

Dear Miss J

Many thanks for leaving us feedback on Trustpilot.

I am very sorry you remain dissatisfied with the outcome of your complaint.

We appointed the independent technicians Emmiera Group, who are the largest furniture repair specialists in the business, to inspect your your sofas, which were delivered on the 7th April this year.

Emmiera Group have advised us that there is no manufacturing issue present on the sofas whatsoever and that the issue is simply the natural characteristics of the deep button sofa design. On this basis, we have confirmed that we are not willing to take any further action. However, as per my correspondence with you, you are more than welcome to obtain your own report and should this contradict the Emmiera report then I would certainly re-consider the matter.

I can assure you that we are a reputable company who have taken your complaint seriously and have acted in good faith so it is disappointing to hear you are so unhappy with the outcome.

Kind regards
Gill Phillips
Customer Service Manager

Rated 5 out of 5 stars

I won a competition for £1000 off

I won a competition for £1000 off an order, I love my new corner sofa its so pretty and very stylish. I just hope that it will be strong enough to deal with my bouncy 5 year old :) thank you so so much, I couldn't believe my luck, DELIGHTED!!!!

29 July 2026
Rated 5 out of 5 stars

I found what I wanted at the right…

I found what I wanted at the right price. Communication was great. And the table was so much better than I had imagined. I loved the contouring and the flaps that come down when you put the insert in so it looks like a complete table.

31 July 2026
Rated 1 out of 5 stars

Poor quality

Very poor quality- uneven chair legs, split in the wood on a chair, table top marks with the lightest of touch and the join allowing it to extend doesn’t close properly. Emailed and told it was outside the 14 day return policy, however we had only just put it together due to a bereavement. This product is ok but not worth the price at all, quality suggests should be around £200 and not £800.

17 July 2026
Unprompted review
Furniture And Choice logo

Reply from Furniture And Choice

Dear Stacey

Many thanks for leaving us a Trustpilot review.

I am very sorry to hear that you are not happy with the quality of the dining set you had delivered on the 3rd July.

Having reviewed your order details, we are unable to take any action regarding the marks on the table top which you state have mainly been caused by accidental damage in the home. We have however, contacted you to see if you want us to investigate the issue with the chairs but to date you have not responded. If you do wish us to look at this issue, as requested previously, please forward images.

Kind regards
Gill Phillips
Customer Service Manager

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