Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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Review summary
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Reviews shaping this summary
Absolutely — based on your photos, I’d make it sound genuine and highlight the **quality, comfort, appearance and overall experience** without making it sound overly promotional. **Absolut... See more
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Company details
- #42 of 93 best companies in Sofa store
- #91 of 228 best companies in Bedroom furniture shop
- #158 of 395 best companies in Home Furniture Shop
- #64 of 116 best companies in Interior designer
- #50 of 114 best companies in Living room shop
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Absolutely love my new corner sofa
Absolutely love my new corner sofa, staff are so friendly both on the phone and delivery guys, ordered on a monday was delivered on the friday, happy customer
31 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review! We're delighted to hear that you absolutely love your new corner sofa. It's wonderful to know that our team provided friendly service both over the phone and during delivery, and that your order arrived so quickly. Your kind words mean a lot to us, and we're thrilled to have such a happy customer. We hope you enjoy your new sofa for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review! We're so pleased to hear that you were happy with our delivery service and that your order arrived so quickly. We really appreciate your feedback and hope you enjoy your purchase. We look forward to serving you again in the future!
Great service a week from ordering I…
Great service a week from ordering I had my new sofas. Would highly recommend
20 July 2026
Reply from Furniture Direct Online
Thank you so much for your wonderful review! We're delighted to hear that you received your new sofas so quickly and that you were pleased with both our service and delivery. Your recommendation means a great deal to us. We truly appreciate your support and hope you enjoy your new sofas for many years to come!
Reply from Furniture Direct Online
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your chairs, the delivery, and the service you received. Your kind words mean a lot to our team. We truly appreciate your support and look forward to serving you again in the future!
Reply from Furniture Direct Online
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that our team was helpful and friendly. We really appreciate your support and hope to serve you again soon!
I was dubious buying online without…
I was dubious buying online without actually seeing the actual sofa but it’s by far much much better than the pictures, quality is fantastic I’m very very happy with it, I brought the Toronto corner recliner on Sunday night it was delivered 8am on the Wednesday! Love all the cup holders and that you can situate it in any place you want, overall I would most definitely buy from these again, a very happy customer here 😁
26 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're thrilled to hear that your Toronto corner recliner exceeded your expectations and was even better than you imagined. It's wonderful to know you're so pleased with the quality, comfort, and features, especially the cup holders and the flexibility to arrange it to suit your space.
We're also delighted that your sofa arrived so quickly and that the whole experience left you as a very happy customer.
Thank you for choosing Furniture Direct Online and for recommending us. We truly appreciate your support and hope you enjoy many years of comfort and relaxation on your new sofa!
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the service you received. Knowing that you would choose to buy from us again is the highest compliment we could ask for.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and look forward to serving you again in the future!
Everything from start to finish was…
Everything from start to finish was perfect. Quality service quality product and a speedy delivery . Perfect 😊👌
14 July 2026
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're delighted to hear that everything was perfect from start to finish. It's wonderful to know that you were pleased with the quality of both our service and your new furniture, as well as our speedy delivery.
Your kind words mean a great deal to us. Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that everything went smoothly and that you were pleased with our quick delivery. Knowing you couldn't fault the experience means a great deal to us.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy your new furniture for many years to come!
I was a little weary of ordering at…
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday in between the time slot given. I unpacked it and it was super easy to put together! ive got to say its the comfiest sofa ive bought to date. So if your thinking of purchasing a new sofa I definitely recommend the service off these guys. Very stylish sofas at unbeatable prices.
24 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that your friend's recommendation gave you the confidence to shop with us, and we're even happier that we lived up to your expectations. It's great to know your sofa arrived within the promised timeframe, was easy to assemble, and most importantly, that it's the comfiest sofa you've ever owned!
Hearing that you'd recommend us to others and that you're pleased with the style, quality, and value of your new sofa means the world to us.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy many years of comfort and relaxation on your new sofa!
Excellent x from start to finish x…
Excellent x from start to finish x speedy reliable delivery great customer service x very happy x
24 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your lovely review!
We're delighted to hear that you had an excellent experience from start to finish. It's wonderful to know that you were happy with our customer service, speedy and reliable delivery, and the overall service you received.
Your kind words mean a lot to us. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Friendly and respectful staff
From the moment we arrived at the showroom to the moment it was delivered the professionalism and the friendliness of all the staff was exceptional. We are very pleased with our purchase and would recommend a visit to the showroom
16 July 2026
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience from your visit to our showroom right through to the delivery of your furniture. It's fantastic to know that our team's professionalism and friendly service made such a great impression.
We're thrilled that you're pleased with your purchase, and your recommendation to visit our showroom means a great deal to us. Thank you for choosing Furniture Direct Online, we truly appreciate your support and hope you enjoy your new furniture for many years to come!
Easy to order
Easy to order. Quick delivery. My father is very happy. He said it's a very comfortable chair. Thank you.
11 July 2026
Reply from Furniture Direct Online
Thank you so much for your lovely review!
We're delighted to hear that the ordering process was simple, the delivery was quick, and most importantly, that your father is so happy with his new chair. It's wonderful to know that he's finding it comfortable.
Thank you for choosing Furniture Direct Online. We truly appreciate your feedback and hope your father enjoys his new chair for many years to come!
Reply from Furniture Direct Online
Thank you for your review!
We're delighted to hear that you were pleased with our speedy service. Providing a fast and efficient experience is something we always strive for.
Thank you for choosing Furniture Direct Online. We appreciate your support and hope you enjoy your new furniture!
My first review regarding a product…!
I recently bought a sofa. We all really loved it. My 4 yr old son kept on saying that he likes the sofa very much.
There were still lot of chasing and follow ups on delivery part as I received the item more than 7 business working days. However the product is good.
16 July 2026
Reply from Furniture Direct Online
Thank you for taking the time to leave your review!
We're so pleased to hear that you and your family are loving your new sofa, and it really made us smile to hear that your 4 year old son keeps saying how much he likes it! Comments like that truly mean a lot.
We're sorry that the delivery took longer than expected and that you had to chase for updates. We understand how frustrating that can be and appreciate your patience throughout the process. Your feedback is valuable, and we'll use it to help improve our service.
Thank you for choosing Furniture Direct Online. We hope you and your family enjoy your new sofa for many years to come!
Reply from Furniture Direct Online
Thank you for your kind review!
We're delighted to hear that Ash provided you with great customer service. We'll be sure to pass on your lovely feedback, they'll be thrilled to know they made such a positive impression.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope to serve you again in the future!
Beautiful sofa very happy with the…
Beautiful sofa very happy with the purchase thankyou
15 July 2026
Reply from Furniture Direct Online
Thank you so much for your lovely review!
We're delighted to hear that you're so happy with your new sofa and that you're pleased with your purchase. Knowing that you're enjoying your new furniture means a great deal to us.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy your beautiful new sofa for many years to come!
Helpful delivery Personnel and…
Helpful delivery Personnel and delivered on correct date.
Reply from message I sent with information I requested.
Thank you
15 July 2026
Reply from Furniture Direct Online
Thank you for your kind review!
We're delighted to hear that your order was delivered on the scheduled date and that our delivery team was helpful throughout the process. It's also great to know that we were able to provide the information you needed promptly.
Thank you for choosing Furniture Direct Online. We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your review!
We're delighted to hear that you're happy with your purchase and that you found it to be great value for money. Your satisfaction means a lot to us.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your feedback.
We're sorry to hear that your delivery arrived later than expected and understand how disappointing that can be. We sincerely apologise for the delay and any inconvenience it may have caused.
We appreciate you bringing this to our attention and hope that, aside from the delivery, you're pleased with your purchase. Thank you for choosing Furniture Direct Online, and we hope to provide you with an even better experience in the future.
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