Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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Review summary
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Reviews shaping this summary
Absolutely — based on your photos, I’d make it sound genuine and highlight the **quality, comfort, appearance and overall experience** without making it sound overly promotional. **Absolut... See more
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Company details
- #42 of 93 best companies in Sofa store
- #91 of 228 best companies in Bedroom furniture shop
- #158 of 395 best companies in Home Furniture Shop
- #64 of 116 best companies in Interior designer
- #50 of 114 best companies in Living room shop
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Very good customer relations,
Very good customer relations,
Good quality furniture very happy.
14 July 2026
Reply from Furniture Direct Online
Thank you for your kind review!
We're delighted to hear that you're very happy with the quality of your furniture. Providing high quality products that our customers can enjoy for years to come is what we strive for.
Thank you for choosing Furniture Direct Online. We really appreciate your feedback and hope you continue to enjoy your new furniture!
Order a 2 seater sofa which was…
Order a 2 seater sofa which was delivered in 3 days .very happy with the sofa and service and price
24 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that your new 2-seater sofa arrived within just three days and that you're so pleased with both the quality of the sofa and the service you received. It's also great to know that you found it to be excellent value for money.
Thank you for choosing Furniture Direct Online. We truly appreciate your feedback and hope you enjoy your new sofa for many years to come!
10/10 experience …
After being scammed from a dodgy Facebook company furniture direct where amazing found the site very easy to use and found the most perfect sofa for my family very well made and is like sitting on a cloud customer service was amazing in updating me regarding my order and came in 5 days was an amazing experience overall have recommended to all friends and family.
20 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted that you chose Furniture Direct Online and that we were able to give you a positive experience after your previous disappointment. It's wonderful to hear that you found our website easy to use and that you found the perfect sofa for your family.
We're especially pleased that you're loving the comfort and quality of your new sofa, and it's great to know our customer service team kept you updated throughout the process. Receiving your order within five days and hearing that the whole experience exceeded your expectations means so much to us.
Thank you for recommending us to your friends and family. Your support and kind words are truly appreciated, and we hope you enjoy your new sofa for many years to come!
Easiest and quickest order and fast…
Easiest and quickest order and fast delivery! Fabulous sofa set! Great service and communication!
22 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your amazing review!
We're delighted to hear that you found the ordering process quick and easy and that your new sofa set was delivered so promptly. It's wonderful to know you're pleased with your purchase and that our service and communication met your expectations.
We really appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your fabulous new sofa set for many years to come!
Amazing
Beautiful sofa, exactly what we needed
Furniture direct online where amazing from start to finish kept me up to date with everything
The quality of this sofa is top notch
Came in 3 boxes so it was easy to get in the house, super easy to assemble
Absolutely over the moon with it
Thank you
21 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that your new sofa is exactly what you were looking for and that you had such a positive experience with us from start to finish. It's great to know our team kept you updated throughout the process and that everything went smoothly.
We're especially pleased that you're impressed with the quality of your sofa and found it easy to bring into your home and assemble. Knowing you're over the moon with your purchase is the best feedback we could ask for!
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy your new sofa for many years to come!
I ordered a 3 + 2 leather recliner sofa…
I ordered a 3 + 2 leather recliner sofa from furniture direct online I cannot praise this company enough they were very helpful they kept in touch with me throughout everything I would recommend this company very very reliable 👌
18 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're thrilled to hear that you're so pleased with your new 3 + 2 leather recliner sofa and that you had such a positive experience with us. It's fantastic to know that our team kept you informed throughout the process and provided the helpful service we always aim to deliver.
Your recommendation and kind words mean a great deal to us. Thank you for choosing Furniture Direct Online
Found a double recliner sofa that I…
Found a double recliner sofa that I liked and I was able to pick a suitable delivery date with no hassle. Had to wait for couple of weeks for my holiday. Took me about half an hour to put together just bymyself. Delivery was nice and efficent.
22 July 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found the perfect double reclining sofa and that choosing a delivery date was quick and hassle free. It's great to know we could deliver around your holiday plans and that your new sofa was straight forward to assemble.
We're also pleased to hear that our delivery team provided a friendly and efficient service, and most importantly, that you're happy with your new sofa.
Thank you for choosing Furniture Direct Online. We hope you enjoy many years of comfort and relaxation!
Great service.thank you.
11 July 2026
Reply from Furniture Direct Online
Thank you for your kind review!
We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated, and we're so pleased we could provide you with a positive experience.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture, and we look forward to serving you again in the future!
Sorrentino corner recliner sofa
Highly recommend – comfortable and great quality!
Great customer service! Super fast service! I received the sofa just 3 working days after ordering online. The delivery team was great and very professional. The sofa is incredibly comfortable and feels high-quality. My only issue was that assembly wasn't included, but the quality of the sofa easily makes up for it.
26 May 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're so pleased to hear that you had a great experience with us and that your new sofa arrived just a few days after placing your order. It's fantastic to know that our delivery team provided a professional service and that you're delighted with the comfort and quality of your new furniture.
Thank you as well for your feedback regarding assembly. We appreciate your comments and are always looking at ways to enhance the experience we offer our customers.
Your recommendation means a lot to us, and we're grateful you chose Furniture Direct Online. We hope you enjoy your new sofa for many years of comfort and relaxation!
Beautiful settee very comfortable
Beautiful settee very comfortable, delivery service was very good
18 July 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you're enjoying your beautiful new settee and that it's providing the comfort you were looking for. It's also wonderful to know that you were pleased with the delivery service and that everything went smoothly.
Thank you for choosing Furniture Direct Online. We truly appreciate your feedback and hope you enjoy your new settee for many years to come!
The whole experience has been…
The whole experience has been absolutely fantastic. Quick delivery, really friendly delivery company who kept me up to date the whole time. The sofas are incredibly comfortable and at an amazing price. Will definitely be recommending your company to everyone 😁
20 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that everything went smoothly, from ordering through to delivery. It's great to know our delivery team kept you informed every step of the way and made the experience a positive one.
We're so pleased that you're enjoying your new sofas and that you're happy with the quality, comfort, and excellent value they offer. Your recommendation means a great deal to us and is truly appreciated.
Thank you for choosing Furniture Direct Online. We hope your new sofas bring you many years of comfort and enjoyment!
Would recommend to anyone they are…
Would recommend to anyone they are efficient they delivered when they said they would always keep you informed about every think the furniture is exactly what you see on line we are really happy with it it's brilliant quality
9 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that our team kept you informed throughout the process, your delivery arrived as promised, and that your furniture was exactly as you expected from our website.
We're especially pleased that you're so happy with the quality of your new furniture. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Thank you for choosing Furniture Direct Online.
Great value good customer service…
Great value good customer service delivered on time great
9 July 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the value for money, our customer service, and that your order was delivered on time. Providing quality furniture at great prices with a smooth, reliable service is exactly what we strive for.
We truly appreciate your support and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Very good quality sofa and chairs…
Very good quality sofa and chairs that are good value and fast delivery
9 July 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with the quality of your new sofa and chairs, and that you found them to be excellent value for money. It's also great to know that our fast delivery service helped make your experience even better.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new furniture for many years to come!
Second time we’ve ordered from here as…
Second time we’ve ordered from here as this time was for my mother in law, the couch she picked was delivered quickly and efficiently, it’s very good condition and extremely comfortable for her after having a very uncomfortable one prior and her enjoying the comfort of our sofa, while she opted for different to ours the quality and comfort hasn’t changed.
15 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted that you chose Furniture Direct Online for a second time, this time for your mother-in-law. There's no greater compliment than returning to shop with us again!
It's fantastic to hear that her new sofa was delivered quickly and efficiently, and that she's enjoying the same great quality and comfort that you experienced with your own purchase. We're especially pleased to know it's made such a positive difference after her previous sofa.
Thank you for your continued trust and support. We hope your mother-in-law enjoys many years of comfort in her new sofa, and we look forward to helping you again in the future!
As good as it looked.
Ordered a sofa set in the hope that it was as good as it looked. Turns out it was. It was delivered within three days of ordering, so that was a bonus.
7 July 2026
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that your sofa set lived up to your expectations and that you're so pleased with your purchase. We know ordering furniture online can sometimes feel like a leap of faith, so it's fantastic to hear that the quality exceeded what you were hoping for.
It's also great to know that your order was delivered within just three days, making the whole experience even better.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new sofa set for many years to come!
Amazing sofa even better price super…
Amazing sofa even better price super quick delivery amazing order updates from start to finish if u want a quality sofa at the best price buy from these guys
1 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're thrilled to hear that you're delighted with your new sofa and that you found it to be such great value for money. It's wonderful to know that our quick delivery and regular order updates made your experience smooth from start to finish.
Your recommendation means a great deal to us, and we're grateful for your kind words. Thank you for choosing Furniture Direct Online.
Very happy
Absolutely fantastic service, super easy to order, delivered fast and reliable service.
The sofa is gorgeous, only downside is the size of the cushions, they are very small for the size of the sofa.
29 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process easy, and that you were pleased with our fast, reliable delivery service. It's wonderful to know you're loving your new sofa!
We also appreciate your feedback about the cushion size. Customer comments like yours are invaluable, and we'll be sure to pass them on to our supplier for consideration.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come!
Visited the showroom in Osset and the…
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....less than a week, which was excellent. The quality of the suite and the bed that was delivered is better than even I expected. Overall, the experience was excellent and I will be using them again in the future. Mick from Reading
4 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review, Mick!
We're delighted to hear that you had such a positive experience from your visit to our Ossett showroom right through to delivery. It's great to know our team were helpful, knowledgeable and genuine, and that we were able to deliver your order to Reading in less than a week, just as promised.
We're especially pleased that both your new suite and bed exceeded your expectations for quality. Your kind words mean a great deal to the whole team.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and look forward to welcoming you back in the future!
Absolutely brilliant
Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love were polite and very competent with getting it in, unpacked and set up for me. Took away all the packaging too. Would not hesitate to order from this company again 10/10 thank you.
4 July 2026
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're delighted to hear that your Sorrentino fabric corner sofa has exceeded your expectations and that ordering without seeing it in person turned out to be a great experience. It's fantastic to know you were impressed with the quick 5-day turnaround from order to delivery.
We'll be sure to pass your kind comments on to Raj and Love. They'll be delighted to hear that their polite, professional service and assistance with setting up your new sofa made such a positive impression.
Thank you for your 10/10 recommendation and for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come, and we look forward to serving you again in the future!
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