Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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Review summary
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Absolutely — based on your photos, I’d make it sound genuine and highlight the **quality, comfort, appearance and overall experience** without making it sound overly promotional. **Absolut... See more
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Company details
- #43 of 93 best companies in Sofa store
- #93 of 227 best companies in Bedroom furniture shop
- #160 of 394 best companies in Home Furniture Shop
- #64 of 117 best companies in Interior designer
- #52 of 114 best companies in Living room shop
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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After purchasing my sofas they were…
After purchasing my sofas they were delivered the next day. The service from Furniture Direct online was great.
The delivery was done with care.
Furniture Direct online did a followup after delivery was done and wooow the comfort of the sofas is just great
26 May 2026
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that you had such a great experience with Furniture Direct Online, from placing your order through to the next-day delivery. It’s fantastic to know that our team provided a smooth service and that your sofas were delivered with the care and attention they deserve.
We’re especially pleased to hear how much you’re enjoying the comfort of your new sofas. Customer satisfaction is extremely important to us, so it’s great to know our follow-up after delivery helped ensure everything was perfect.
Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing moments on your new sofas for years to come!
Tech sofa and chair
Bought a 3 seater and a chair recently with this company.
Delivery folk (external company) are impeccable.
The sofa and chair are great quality - we did have an issue with one of the centre pieces in the sofa (its the tech one) but it was replaced the next day.
The lady o the phone is professional and a delight - amara?
She ensured she replacement wouldn't wait over the weekend and went above and beyond to help :)
6 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you’re pleased with the quality of your new 3-seater sofa and chair, and that our delivery team provided such an impeccable service. We’ll be sure to pass on your kind comments to them.
We’re also pleased that the issue with the centre piece was resolved quickly and that our team could arrange a replacement without any unnecessary delay. We’ll make sure Amara receives your lovely feedback, she’ll be thrilled to know that her help and support made such a positive difference.
Providing excellent customer service and looking after our customers is extremely important to us, so it’s wonderful to hear that your experience was a great one.
Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re so happy with your new sofa and that you’re enjoying the comfort. It’s also great to know that the fast delivery service helped make your experience even better.
Thank you for choosing Furniture Direct Online. We hope you enjoy many relaxing moments on your new sofa for years to come!
I still have not received my furniture…
I still have not received my furniture and you are asking me to review it! I paid £250 for delivery and two weeks later have still heard nothing about when it will arrive. Awful service.
22 May 2026
Reply from Furniture Direct Online
Thank you for taking the time to leave your feedback.
We're sorry to hear that you have not yet received your furniture and we completely understand your frustration, especially after paying for delivery and waiting longer than expected.
We appreciate that receiving a review request before your order has arrived is not ideal. These requests are sent automatically, and we apologise for the inconvenience this has caused.
As your order is for delivery to Ireland, we will look into the current status with our delivery partners and our customer service team will be in touch to provide an update and work towards getting your furniture delivered as soon as possible.
Thank you for your patience, and we apologise again for the delay and inconvenience caused.
This company have been amazing from the…
This company have been amazing from the day I ordered to next day deliver!! Thankyou very much!
4 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a great experience with us from placing your order through to receiving your furniture the very next day. Providing a fast, reliable, and friendly service is something we always strive for.
We truly appreciate your kind words and support. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Bought a 3 seater and 2 seater leather
Bought a 3 seater and 2 seater leather, really pleased with the quality, arrived within the time i was told and guys who delivered it were brilliant, nothing was a problem to them, overall well pleased.
24 May 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you’re so pleased with the quality of your new 3 and 2 seater leather sofas. It’s great to know that your delivery arrived within the expected timeframe and that our delivery team provided such a helpful and professional service.
We’ll be sure to pass your kind comments on to the team, they’ll be thrilled to hear that they made your experience a positive one.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new sofas and the comfort they bring for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you found the ordering process easy and that your delivery was quick and hassle-free. It’s also great to know that our delivery team provided a helpful and friendly service.
We really appreciate your feedback and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Brilliant price and quality
Brilliant price and quality, super fast delivery and delivery guys were amazing
2 June 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you were impressed with the price, quality, and speed of our delivery service. It’s also wonderful to know that our delivery team provided such a great experience, we’ll be sure to pass your kind comments on to them.
Providing excellent value and looking after our customers from order to delivery is something we’re very proud of.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Good quality recliner sofa ,that's …
Good quality recliner sofa ,that's affordable and fast delivery
27 April 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re happy with the quality and affordability of your new recliner sofa. It’s great to know that our fast delivery service also helped make your experience a positive one.
Thank you for choosing Furniture Direct Online. We hope you enjoy many hours of comfort and relaxation on your new recliner sofa for years to come!
Furniture has minor damage on the…
Furniture has minor damage on the inside, torn lining , and the delivery company were not professional at all leaving the cardboard box on the drive and all of the packaging on the floor.
Apparently. You have to select an option for removal of the packaging, and probably an extra hidden charge on top of the £80 I paid to take mt old sofa away.
22 May 2026
Ordering was easy and staff were so…
Ordering was easy and staff were so helpful they could not do enough for you. Brilliant customer service.
22 May 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that our team provided such helpful and friendly service. Going the extra mile for our customers is something we always strive for, so it’s fantastic to know you received the level of support you deserved.
We truly appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Superb service
Great, comfy reclining sofa. Looks classy. Good price. Excellent comms. Delivery swift. Recommended!
21 May 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you’re enjoying your new reclining sofa and that you love the comfort, style, and value for money. It’s great to know that our communication and swift delivery service helped make your experience even better.
We really appreciate your recommendation and your kind feedback. Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing moments on your new sofa for years to come!
I am very pleased with my Roma settees…
I am very pleased with my Roma settees and with the delivery to my premises.
20 May 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re very pleased with your new Roma settees and that your delivery experience went smoothly. It’s great to know that your furniture arrived safely and that you’re happy with your purchase.
Thank you for choosing Furniture Direct Online. We really appreciate your feedback and hope you enjoy your new settees for many years to come!
Visited the showroom and was able to…
Visited the showroom and was able to test the sofa, prompt service ordered same day, delivered two days later.
21 May 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you enjoyed your visit to our showroom and that being able to try the sofa helped you make the perfect choice. It’s great to know that our team provided prompt service and that your new sofa was delivered so quickly after ordering.
We really appreciate your feedback and thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come!
Abosolute joke of a company,after…
Abosolute joke of a company,after 13days still had no confirmation of a delivery date,to compensate this they offered to assemble my sofa and take away the packaging (fit feet and take away rubbish) I cancelled the order as if this is what I’m dealing with god forbid what would be ahead!
29 May 2026
Unprompted review
Great customer service
Great customer service, speedy delivery and the sofa was incredibly nice 😍
20 May 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you received great customer service and that your delivery was quick and efficient. It’s fantastic to know that you’re so pleased with the quality and appearance of your new sofa.
We really appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa and all the comfort it brings for many years to come!
Professional service throughout
Professional service throughout. Good comms. Great price. Nice delivery chaps. My sorrento 3 seater reclining sofa looks classy. Comfy, plush and great for lounging, reclining. Very satisfied!
29 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with us from start to finish. It’s great to know that our communication, service, pricing, and delivery all met your expectations.
We're especially pleased that you’re loving your Sorrento 3 seater reclining sofa and that you’re enjoying the classy look, comfort, and plush feel it brings to your home. We’ll also be sure to pass your kind comments on to our delivery team.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy many relaxing moments on your new sofa for years to come!
Great sofas
Thank you. The whole experience was fantastic from start to finish. Sofas are very comfortable and even my teenagers approve and spent time in the living room with us for the first time in ages.
27 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that your experience with Furniture Direct Online was fantastic from start to finish. It’s amazing to know that you’re enjoying the comfort of your new sofas — and even better that they have brought the whole family together again!
Hearing that your teenagers are choosing to spend more time in the living room is the ultimate compliment. We’re so pleased that your new sofas have helped create a more comfortable and welcoming space in your home.
Thank you for choosing Furniture Direct Online and for sharing your lovely feedback. We hope you and your family enjoy many happy moments together on your new sofas for years to come!
Customer service was great
Customer service was great. Because the sofa was out of stock and did not arrive by time they said it would, they gave me a partial refund. It turned up a couple days later. The sofa is great quality, really comfy. I absolutely love it. Would highly recommend to anyone.
26 May 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with the customer service you received and that our team was able to help make things right when there was a delay with your order. We always aim to look after our customers and keep them informed throughout the process.
We're thrilled that you’re now enjoying your new sofa and that you’re impressed with the quality and comfort. It’s wonderful to hear that you love it and would recommend us to others.
Thank you for your understanding, patience, and for choosing Furniture Direct Online. We hope you enjoy many comfortable moments on your new sofa for years to come!
2 & 3 sofa set
Ordered a 2 and 3 seater grey recliner sofa set! Absolutely beautiful set, packaged carefully and delivered with care, very happy with my new furniture!
27 May 2026
Unprompted review
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