Furniture Direct Online Reviews 

2,698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible comfort and outstanding quality of the furniture, noting that the items look even better in person and transform their living spaces. People also appreciate the exceptionally fast delivery times, smooth ordering procedures, and helpful customer support provided by the friendly team throughout the entire process. Some reviewers were not happy with the delivery process, mentioning unexpected delays, extended waiting times, or unhelpful courier services that failed to bring items inside the lounge. A few other consumers also noted minor issues regarding product sizing or firmness, finding certain parts less comfortable than expected.

What people talk about most

Product

Users describe positive interactions with product, highlighting that sofas are comfortable, stylish, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting speedy and efficient turnaround times, often... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the sofas as brilliant,... See more

Service

People report positive experiences with service, highlighting outstanding sales assistance and smooth... See more

Order

Consumers find order to be positive, highlighting exceptionally fast turnaround times ranging from two to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more

Rated 5 out of 5 stars

Absolutely — based on your photos, I’d make it sound genuine and highlight the **quality, comfort, appearance and overall experience** without making it sound overly promotional. **Absolut... See more

Rated 5 out of 5 stars

Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more

Rated 5 out of 5 stars

I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more

Company replied


Company details

  1. #42 of 93 best companies in Sofa store
  2. #91 of 228 best companies in Bedroom furniture shop
  3. #158 of 395 best companies in Home Furniture Shop
  4. #64 of 116 best companies in Interior designer
  5. #50 of 114 best companies in Living room shop

Written by the company

Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,698)

713 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Amazing company. We ordered our new sofa on the Thursday which was then delivered for free on the Saturday. Really good product and customer experience

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Good service and prompt

Good service and prompt. Didn’t really like delivery company though. He stood over my husband until he did trust pilot review and looking at his phone to see what he was writing

14 May 2026
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Sofa came within 2 days, the delivery men were polite and helpful. Tracking was accurate on the day of delivery. Sofa was packaged really well, to a professional standard. Communication on the WhatsApp business account was polite and professional. No missing parts or damages. I’m so happy with my purchase, the family love it and also had loads of friends enquiring about it so I have pointed them in this direction, as I highly recommend. Thanks again!!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic sofa and deliveey

Had the sofa delivered yesterday and what can I say fantastic service from start to finish the sofa looks so much better in person I am so happy with it and just what we needed as a family so much more room for us all to sit together

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, excellent customer service. My new sofa is very comfy and huge fits all 5 of us on it easily and our dogs. Delivery was very fast ordered Wednesday and was delivered Saturday morning, Delivery men were very helpful and polite.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Best furniture company I’ve ever used

Best furniture company I’ve ever used! Paying in instalments is made super simple, communication is excellent, customer service outstanding and the time from submitting my order to delivery was around a week, compared to other well known furniture companies who take 6+ weeks and make it difficult to pay in instalments unless you have a 6 figure salary and a pristine credit history.

I will absolutely be shopping with this company again. They made everything so easy, the pricing is fair and the quality is even better. You won’t get better service elsewhere. I’m over the moon with my purchase and I cannot recommend this company enough. If you’re thinking about it then absolutely do it. 10/10!

18 May 2026
Unprompted review

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