Furniture Maxi Reviews 

8,197
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 812 reviews, reviewers had a great experience with this company. Customers frequently praise the furniture's quality, noting its lovely appearance, comfort, and good value for money. Many people appreciate the quick and efficient delivery, often highlighting accurate updates and helpful drivers who keep them informed. Reviewers also find the furniture generally easy to assemble, contributing to a positive overall experience. However, some customers reported receiving items with damaged or missing parts upon delivery, leading to frustration. Others found assembly challenging due to misaligned connections or fiddly components, taking longer than expected. Customer service was also a point of contention for some, with complaints about unhelpful responses, slow communication, or the inability to speak to someone directly. Additionally, some experienced delivery delays or multiple failed attempts, sometimes due to incomplete orders or items being out of stock.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction, noting that... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and efficient deliveries,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the good quality and value for money... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 4 out of 5 stars

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer scre... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more


Company details

  1. #375 of 402 best companies in Home Furniture Shop
  2. #211 of 228 best companies in Bedroom furniture shop
  3. #176 of 188 best companies in Garden centre
  4. #109 of 124 best companies in Garden Furniture Shop
  5. #129 of 136 best companies in Kitchen supply shop
  6. #111 of 114 best companies in Living room shop

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,197)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, delivery was quick and had communication all the way. Instructions great all went together smoothly.
Only issue was the connector on the fire pit contacted customer services and they were helpful and understanding and sent a new connector all working. And it looks great and very comfortable worth every penny, thank you

25 June 2026
Rated 3 out of 5 stars

A bit of a frustrating review

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a corner piece, and instead of accepting this, I had to rebuild the chair just to show that it doesn’t fit correctly.
The fire pit table is lovely and easy to assemble, and the fire looks fantastic in the evening.
I’d rate this 4/5, but until the correct chair base arrives, the experience remains quite frustrating.

25 June 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, we had a small issue with our purchase this was dealt with really quick by furniture max customer service with no issues at all. We had a replacement part within days. Really happy with the purchase and the aftersales.

16 June 2026
Rated 5 out of 5 stars

For the welfare of my dog

I bought the metal low base for king-size mattress so my dog doesn't have to jump from normal heights from my bed to the floor helping her legs. I'm 66 and I find it okay for me to get in and out of bed at a lower height my dog loves it.

24 June 2026
Rated 2 out of 5 stars

Delivery issues

Delivery issues. 0ne box missing for 6 days

23 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

I’m actually very disappointed in the…

I’m actually very disappointed in the quality of my garden furniture. The pictures and video of my corner sofa and table looked high quality rattan furniture but the actual furniture that arrived does not look like rattan but a cheap plastic looking substitute!

15 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance


Furniture Maxi

Rated 3 out of 5 stars

Low quality for the price

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their customer service.
Sofa and table set wasn’t as high quality as I expected for the price, the cushions are very thin and the glass just sits on top of the table so no sides to hold it on and the little suckers don’t do a lot! Like I say just not as much quality as I expected for the price paid but otherwise nice enough

15 June 2026

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