Furniture Maxi Reviews 

8,198
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 812 reviews, reviewers had a great experience with this company. Customers frequently praise the furniture's quality, noting its lovely appearance, comfort, and good value for money. Many people appreciate the quick and efficient delivery, often highlighting accurate updates and helpful drivers who keep them informed. Reviewers also find the furniture generally easy to assemble, contributing to a positive overall experience. However, some customers reported receiving items with damaged or missing parts upon delivery, leading to frustration. Others found assembly challenging due to misaligned connections or fiddly components, taking longer than expected. Customer service was also a point of contention for some, with complaints about unhelpful responses, slow communication, or the inability to speak to someone directly. Additionally, some experienced delivery delays or multiple failed attempts, sometimes due to incomplete orders or items being out of stock.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction, noting that... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and efficient deliveries,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the good quality and value for money... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 4 out of 5 stars

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer scre... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more


Company details

  1. #374 of 401 best companies in Home Furniture Shop
  2. #211 of 229 best companies in Bedroom furniture shop
  3. #176 of 188 best companies in Garden centre
  4. #109 of 124 best companies in Garden Furniture Shop
  5. #129 of 136 best companies in Kitchen supply shop
  6. #111 of 114 best companies in Living room shop

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(8,198)

715 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 4 chairs

Ordered 4 chairs. 2 came one colour the other 2 a lighter colour.
Same product but different. Now trying to resolve it

8 July 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

My furniture looks amazing and arrived…

My furniture looks amazing and arrived within delivery time and I was messaged and called to keep me up to date when it was arriving. It’s so comfy and rain cover is thick, sturdy and fits over all the furniture and can be tucked under neath too to hold it in place.

30 June 2026
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I ordered a garden furniture set and delivery was arranged by a courier company furdeco. On the day of delivery I was notified by the courier the order was unable to be made as only part of the order was sent. Delivery was arranged again a few days later...... And guess what. The same thing again. Not the couriers fault. Very poor service from furniture maxi and the company they work with arca living is showing permanently closed with very bad reviews when I googled it. When you contact the company to chase what's happening with the delivery issue you just get fobbed off. Never again will I shop with furniture maxi, this is the 2nd time I have ordered from them and both times had issues with delivery. Customer service are a waste of time.

21 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

I did not receive my parcel and…

I did not receive my parcel and communication is poorly with yourself

3 July 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Quick delivery

Quick delivery, fairly straightforward to build the table and chairs with 2 people. Looks great, would highly recommend

7 July 2026
Rated 5 out of 5 stars

Positively surprised with the quality

Positively surprised with the quality, customer service and overall experience. I often ignore instagram ads when it comes to buying anything over £20 so I was very skeptical when my boyfriend wanted to buy off this website our first garden furniture. Had picked the 6 seater with the fire pit table and I’m so glad we did! It’s beautiful and the vibes in the garden are well worth it. I emailed asking for a delivery window and was provided with a 4h delivery slot 24h before. Definitely recommend!!

6 July 2026
Rated 4 out of 5 stars

Berlin Aluminium Furniture

The furniture is great, and was easy enough to put together. Only issue was a mix up in delivery, but that was the logistics company and was quickly resolved.

3 July 2026
Rated 5 out of 5 stars

Free and very quick delivery

Free and very quick delivery , it arrived in good condition and when I had a problem with the table top they arranged a replacement and delivered it very quickly. Would recommend the after sales service.

25 June 2026
Rated 5 out of 5 stars

Great customer service, delivery and great product

Saw a product on their website randomly and decided to try it out. I first contacted them to enquire about delivery since I wanted to pick a delivery date and response was so quick!
Delivery was arranged by their provider and it was delivered as promised.
Great product (I got a Jola Velvet Foldable Sofa Bed with Pillow 1 Seater), well made and saved me from sleeping on the floor!

30 June 2026
Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

Absolutely atrocious service from the outset and throughout. Ordered an office chair for my home office on 6th July. Due to be delivered on the 9th as I need it for work took the day off to await delivery nothing. Called the number and was told they couldn’t do anything over the phone. Had to email, was informed they will chase it up. Again poor communication no response. Called 4 times same response send an email generic reply they will chase it up. Another shopify scam don’t even think they have any furniture to sell and the positive reviews are most likely bots to try to get you to purchase items. Luckily I paid on my credit card so looks like I’m going to have to start a chargeback to get my funds. AVOID THESE SCAMMERS AT ALL COSTS. You will spend countless hours trying to get your funds back absolutely horrific company

6 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 4 out of 5 stars

The furniture is lovely but delivery isn’t the best

The furniture looks lovely and is of really good quality. The delivery side of things was unfortunately disappointing. I didnt know when it was going to be delivered because I didn’t receive any delivery updates. Fortunately I happened to be in on the delivery day when it turned up out of the blue. The delivery person said that he would need a hand getting the two huge boxes off the back of the wagon but there was only me in the house. I made it clear that I would struggle but he insisted that there was a smaller box that I could carry. This ‘smaller box’ was taller than me and wider than me, I attempted to move it but struggled. I was shocked that I had been asked to help in the first place, surely they should be double crewed deliveries if they know there are big heavy boxes to lift and deliver. I asked him to deliver around into my garden but he said he could only take it up to the property and not enter so it had to be left on my drive way. The whole order has not arrived together and I had to wait a few more days for the delivery of the final piece to be delivered which was frustrating. I contacted them and they were quick to respond.

1 July 2026

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