Furniture Village - Bristol Reviews 

2,368
TrustScore 4.5 out of 5

4.6

Lysander Road, Cribbs Causeway, BS10 7TX Bristol, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just had our furniture delivered by Anton & Matt from Bristol. Can only say it was a totally refreshing change to get such good old fashioned customer service ! They arrived on time, were polite an... See more

Rated 5 out of 5 stars

Purchased our new mattress from Cribbs Causeway and from start to finish excellent service from in store from Shirley and Charlie and such a smooth stress free delivery from Kyle and Freddy. Kyle and... See more

Rated 5 out of 5 stars

We had a fantastic experience with James at Furniture Village. This was our first stop while sofa shopping, and from the moment we arrived, James was warm, welcoming and genuinely helpful without... See more

Rated 5 out of 5 stars

The salesman in the shop was very helpful and understood our needs. He explained options to us. When something went wrong with our delivery, the guys were very helpful and sorted it our promptly


Company details

  1. #68 of 395 best companies in Home Furniture Shop

Contact info

  • Lysander Road, Cribbs Causeway, BS10 7TX, Bristol, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,368)

65,147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No pressure sales tactics....

Not pressured into a purchase and not jumped on as soon as you walk into the store.

Sales person (James) gave us great advice.

We were planning on visiting multiple retailers for a new sofa but this was our first stop and we went no further.....made our purchase, very happy, says it all

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful without pressure,.

Always helpful without pressure,.
Price was excellent without negotiation or haggle.
The choice of furniture, materials and colors have a wide range.
All in all had a experience and therefore thank you

9 June 2026
Rated 5 out of 5 stars

Sales excellence

Went and found the salemans that I wanted to speak too as I have been here before and told them what I needed and altho over budget but I got what I needed and was delivered within 3 days so very happy with the service

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Kiran,customer care department,with…

Kiran,customer care department,with whom I discussed an issue with a recent purchase I had made spoke clearly ,professionally and answered all questions I had as to what happens next.
I had concern due to a negative experience with a different company some years ago but Kiran dealt with those and arranged a home visit with no fuss.
Genuinely happy to recommend this company and excellent customer care service.

5 June 2026
Unprompted review
Rated 3 out of 5 stars

This is my second side board delivery!!!

This is my second side board that has been delivered after waiting about 9 more weeks to find that yet again it was damaged. It seems that quality control in the manufacturing factories isn’t quite where it needs to be!!! I know it’s not the sales team and the delivery teams fault but it all seems to be all about quality control of the product.
The after sale person Kiran was very helpful and wasn’t at all pushy in making me accept some money off and understood my concerns so he arranged for a third delivery with no complaints at all. Thanks again to Kiran.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Hi we had a very good experience at…

Hi we had a very good experience at furniture village recommended by our son who shops with you
Jak was really helpful and knowledgeable about all of the furniture that we asked him about and helped us through the payment etc - maybe without Jaks help we would not have made a purchase- Thankyou Jak excellent

2 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look