Furniture Village - Exeter Reviews 

Kane was knowledgable, authentic, courteous and did not place any pressure on us to buy. He also managed to arrange a discount that really secured the sale.

Worst experience with this company. Bought a sofa and waited for 4 months. Been told getting delivered today (Saturday morning of bank holiday weekend) and now at 08:30 on day of delivery sofa couldn't be delivered because the lorry has broken down. How can a national furniture company running a business without any back up plan for cases like this? We had planned for this to be delivered today and now our bank holiday weekend has just been ruined. And the guy says it going to take very long time to swap the lorry? Like how is that our problem? You running the business and you fix the problem!

Sofa bed delivered as promised and pleased with it. However, terrible Customer Care in terms of communication to resolve a simple problem of delivery of cushions, which we were not told, that they are supplied by a 3rd party.
Several emails and telephone calls over a period of 2 months and then a paltry sum of £10 was offered for all the time wasted, which i rejected. I suspect the problem lies with the fact that the Customer Care is centralised. Never again!

Our table and chairs were delivered today within the timeframe notified to us previously. The driver rang beforehand to inform me when they were half an hour away so we were fully prepared for them.

The table was in flat pack form but the drivers assembled it for us which was a pleasant surprise as normally the customer has to do this themselves.

The drivers were polite and friendly and smartly presented. They wore protective overshoes so not to dirty our carpet.

Modern well laid-out showroom with excellent car parking, great advice and help from Sales Consultant Cindy who let us take samples home to match up our decor. Went back a few days later and made our purchase and now awaiting delivery in about five weeks.

The service was exceptional and staff were very friendly and helpful! Served by Kieran.

I want to say how friendly, knowledgeable and helpful Donna was. She made the whole family feel welcome and we really felt at ease speaking with her. Once we had decided on our sofa she explained the whole process very well so we understood the next steps!
Thank you Donna!

I found what I was looking for,I didn’t feel under pressure and the assistant was helpful.

I had a lovely lady serving me.
I had already chosen my sofa previously, so went back to order. I decided to order a footstool and armchair in the same range.
We looked at the colour range and the lady made suggestions that I had not thought of.
It was definitely worth visiting the store instead of ordering online as it was a much more personal experience. I went home very happy and am looking forward to my delivery.

We were very impressed with the young lady who assisted us in store. She was very helpful and explained all we needed to know during the purchase of sofas.

I have been bombarded with text messages and emails asking me to leave a review. I haven’t received the furniture yet! I didn’t give my phone number or email for this. As instructed I text STOP to unsubscribe but it came back undeliverable. If I could cancel the furniture I would.

Excellent, I only went to have a look, and came away with a new sofa,
Enjoyed the coffee and cookies, but mostly we were given the time to make sure it was the one we wanted. We were listen to and very happy with the experience.

Very knowledgeable and helpful staff. Large range of products giving great choice.

We had the lovely Donna Martin! She was absolutely amazing, and really spent her time with us and made us feel really comfortable. Ended up buying a lovely table with her advice.

Donna was fantastic - very helpful and helped us entertain our little one!

Almost found what we wanted apart from colour range in the style of sofa we chose.
Fabrics for that range need modernising

Efficient service knowledge sales team

Assistant Cindy was excellent. She let us browse then answered questions and was thorough eith the sale

Marcelo Gouveia helped us with our purchase. He was friendly and helpful and afforded us plenty of time, without any pressure, to make a decision. A v pleasant experience.

The sales rep was very knowledgeable and personable