Furniture Village - Gillingham Reviews 

2,611
TrustScore 4.5 out of 5

4.7

Will Adams Way, ME8 6BY Gillingham, GB


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Rated 5 out of 5 stars

I was sofa shopping in store in Gillingham and served by Darhys, who couldn’t do enough to ensure I had the right sofa. Shopping with a newborn was made easy and relaxed here, unlike another large sof... See more

Rated 5 out of 5 stars

I would like to commend the exceptional customer service provided by Kami, who is not only knowledgeable but also exceedingly polite and helpful. His performance merits recognition, and I believe h... See more

Rated 5 out of 5 stars

Left alone to walk around and look at different options. Once we decided on what we liked it just look a couple of questions to change design of the chairs and place the order. No pressure or rush, ac... See more

Rated 5 out of 5 stars

Great selection of sofas were on display. A warm and welcoming store. Able to walk around and have relaxed look. Darhys our sales man acknowledged us with a friendly welcome and offered us a drink whi... See more


Company details

  1. #68 of 395 best companies in Home Furniture Shop

Contact info

  • Will Adams Way, ME8 6BY, Gillingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,611)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

We was in your Gillingham store for…table chairs

We was in your Gillingham store for over a hour and the sales person Tom was very nice and very informative and helped us with all our questions, absolutely nothing was too much trouble for him . He’s a asset to your company and I’d recommend him to my friends and family.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff. Tom was very knowledgeable about the products. No pressure to buy. A wide range of sofas to choose from. Our dogs was welcome to join in with the sofa choosing experience. She loved sniffing each and every sofa!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Sofa

We bought a sofa today and Clive was very helpful and explained all the steps from purchasing, manufacturing and delivery.

14 August 2026
Rated 5 out of 5 stars

Great product and service

Great product and service - We were left to browse all the store and only when we were ready was the sales assistant there to help us
although there was delay in delivery by 4 weeks the sofa is amazing and perfect on delivery no marks or anything
delivery team was very helpful, constructed L shaped sofa and took away all packaging

4 May 2026
Unprompted review
Rated 5 out of 5 stars

great experience

we had a great experience the salesman was great, very helpful, the store itself had lots of choice and was extremely clean and set out well.

8 August 2026
Unprompted review

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