I was sofa shopping in store in Gillingham and served by Darhys, who couldn’t do enough to ensure I had the right sofa. Shopping with a newborn was made easy and relaxed here, unlike another large sof... See more
Location
Switch locationWill Adams Way, ME8 6BY Gillingham, GB
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I would like to commend the exceptional customer service provided by Kami, who is not only knowledgeable but also exceedingly polite and helpful. His performance merits recognition, and I believe h... See more
Left alone to walk around and look at different options. Once we decided on what we liked it just look a couple of questions to change design of the chairs and place the order. No pressure or rush, ac... See more
Great selection of sofas were on display. A warm and welcoming store. Able to walk around and have relaxed look. Darhys our sales man acknowledged us with a friendly welcome and offered us a drink whi... See more
Company details
- #68 of 395 best companies in Home Furniture Shop
Contact info
Will Adams Way, ME8 6BY, Gillingham, United Kingdom
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Saw salesman Tom again in Gillingham…
Saw salesman Tom again in Gillingham branch as we wanted more dining chairs to the ones we purchased in March. Great customer service as last time and always helpful.
We was in your Gillingham store for…table chairs
We was in your Gillingham store for over a hour and the sales person Tom was very nice and very informative and helped us with all our questions, absolutely nothing was too much trouble for him . He’s a asset to your company and I’d recommend him to my friends and family.
Was attended to by Alif who was very…
Was attended to by Alif who was very professional and knowledgeable
Friendly staff
Friendly staff. Tom was very knowledgeable about the products. No pressure to buy. A wide range of sofas to choose from. Our dogs was welcome to join in with the sofa choosing experience. She loved sniffing each and every sofa!
Sofa
We bought a sofa today and Clive was very helpful and explained all the steps from purchasing, manufacturing and delivery.
We were not pressurised into making a…
We were not pressurised into making a purchase but were left to browse and decide.
Great service and products
Great product and service
Great product and service - We were left to browse all the store and only when we were ready was the sales assistant there to help us
although there was delay in delivery by 4 weeks the sofa is amazing and perfect on delivery no marks or anything
delivery team was very helpful, constructed L shaped sofa and took away all packaging
our sales advisor Andy Brown was so…
our sales advisor Andy Brown was so professional , his knowledge is excellent , we were not rushed to make a decision , overall our experience was very good
Very helpful not pushing lots of info…
Very helpful not pushing lots of info Carly was our sales person
Very knowledgeable
Great customer experience
Darhys at the Gillingham store made the buying experience easy and was very attentive during the entire process, without being overbearing.
great experience
we had a great experience the salesman was great, very helpful, the store itself had lots of choice and was extremely clean and set out well.
A friendly and professional experience
A friendly and professional experience. Made to feel confident by Darhys (Nugent) when purchasing the suite. Just the right amount of engagement prior deciding to purchase.
Well guided environment
Well guided environment. Helpful staff. Complimentary cookies helped keep the kids happy when they got bored!
Great service today from Andy in store
Great service today from Andy in store, no pressure on us to purchase. Answered all questions we had in a professional manner. Thanks for your help
Great service from great staff
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