Furniture Village - Guildford Reviews 

Very helpful lots of understanding with info
About what we wanted

Great service and helpful

Pleasant staff and support

We love all of our furniture from Furniture Village but what keeps us coming back is the impeccable friendly customer service and incredible product knowledge from Iain (Simon Pegg). Can’t rate him enough and urge anyone planing a visit to seek him out!

John and another gentleman before were fantastic,not pushy and made me feel welcome and valued as a customer

Excellent service provided by staff, especially Iain. Had an amendment to the fabric choice which was not a problem and was dealt with very quickly.
Extremely pleased!

Everything

I made two visits to Furniture Village to find an armchair which suited me and on both occasions your assistant was very helpful and knowledgeable. On my final visit bringing my wife along, we agreed on the purchase of a chair and the whole process going forward was conducted very smoothly.

Great range of stock - very helpful sales team - Gary was very helpful and explained everything clearly to us. And even showed us some other options on colour.

Iain was extremely knowledgeable and helpful thoughout the process of buyung a sofa, will definitely use again

The fella was very helpful and explained the product

We had an unacceptable handling of a large furniture order we placed with Furniture Village at the end of September 2025 for our new home.

The order included multiple sofas and additional items. We were assured at the time of purchase that the full order would be delivered before Christmas, which was essential as we were hosting family. Unfortunately, since then, we have received only part of our order. The largest and most important sofa has still not been delivered.

As a temporary measure, Furniture Village provided a two-seater sofa. This was not a like-for-like solution and was wholly inadequate for our needs, particularly given the size of our household and the circumstances under which it was provided.

Since Christmas, we have been in repeated contact with the store manager, Konstantinos, who advised us weekly that he was “chasing the warehouse.” Each promised delivery date was subsequently pushed back, week after week, with no clear explanation or resolution.

In mid-January, we were finally told that a confirmed delivery date had been secured and that the warehouse would contact us directly. On 26 January, we received a call from the warehouse confirming delivery for 29 January and advising that payment was required in advance. We were also told that a delivery time window would be provided on 28 January.

Trusting this information, we made the payment in full. However:

* No delivery time window was provided on 28 January
* No delivery took place on 29 January
* No proactive communication or explanation was offered

At this point, we have paid for an item that has not been delivered, have no clarity on where the sofa is, and no understanding of where our money currently stands.

This situation has caused us significant distress. We are a neurodiverse family, and the ongoing uncertainty, repeated delays, broken promises, and lack of communication have severely heightened our anxiety and caused genuine mental health distress. What should have been a straightforward furniture purchase has become unnecessarily complicated, frustrating, and emotionally exhausting.

In addition, we took time off work specifically to accommodate a delivery that did not take place, resulting in further personal and financial impact.

Huge disappointment.

Excellent service by Iain at the Guildford store, clearly had a great understanding of the various options across range and helped us come to a decision without pressuring us. Would highly recommend his help if you are going. Thank you very much.

The service received

Excellent bed, tidy,organized,fast delivery guys and the sellers are helpful, kind and very friendly
100% recommend them

The delivery men, Gary and Lewis were so incredibly polite and helpful.
Amazing service with the most kindest people.
Thank you

Knowledgeable staff that aren’t pushing.

Addressed our queries. Patient. Knowledgeable. Agreeable.

Just had delivery of my settee from Furniture Village. It arrived at the notified time and was assembled and demonstrated on use by Tom and Colin who were very respectful of my flat and took away the rubbish. 10 out 10. Will recommend to friends and family. Thank you.