Furniture Village - Ipswich Reviews 

1,377
TrustScore 5 out of 5

4.8

3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR Ipswich, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were helped by Chris who was very knowledgeable and helpful. He did not pressure us one bit. Genuinely lovely, helpful and professional man. A refreshingly positive experience. We came away extreme... See more

Rated 4 out of 5 stars

We had an extremely pleasant experience with Rachael Burrows, she was brilliant and helped us with all our questions about the chairs we wanted to buy, the delivery was good, but 1 of the stoo... See more

Rated 5 out of 5 stars

Mo and Chris from ipswich branch absolutely fantastic from start to finish so many laughs along the way thanks for the offer of a hot chocolate. We look forward to receiving our new sofas matress cloc... See more

Rated 5 out of 5 stars

This has to be the easiest sofa buying experience I've ever had. Special thanks to Rachael who was very knowledgeable and explained everything to us clearly. Can't fault the experience and would recom... See more


Company details

  1. #73 of 395 best companies in Home Furniture Shop

Contact info

  • 3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR, Ipswich, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,377)

66,350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth easy transaction

This has to be the easiest sofa buying experience I've ever had. Special thanks to Rachael who was very knowledgeable and explained everything to us clearly. Can't fault the experience and would recommend.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Chris provided exceptional service throughout, never trying to sell but giving input at the right times.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

First time visiting your lovely shop

First time visiting your lovely shop
Had a really lovely experience Keith the sales man explained everything to us and we brought a dinning table and chairs
We will definitely be back
Left feeling very happy
Dee Thomson

22 August 2026
Rated 5 out of 5 stars

Very professional and helpful

We were helped by Chris who was very knowledgeable and helpful. He did not pressure us one bit. Genuinely lovely, helpful and professional man. A refreshingly positive experience. We came away extremely happy with our purchase.

20 August 2026
Rated 5 out of 5 stars

Our furniture first choice in the future

The store was clean and comfortable when we walked in.
There was plenty of choice on display for us to look at to help us decide what was and wasn't right for us.
We were asked by Chris if we needed any help and when we were ready to sit down and order her was very helpful, professional and friendly to speak to.

20 August 2026
Rated 5 out of 5 stars

Mo and Chris from ipswich branch…

Mo and Chris from ipswich branch absolutely fantastic from start to finish so many laughs along the way thanks for the offer of a hot chocolate. We look forward to receiving our new sofas matress clock and pillows.

19 August 2026
Rated 5 out of 5 stars

Totally delighted with my new sofa

Totally delighted with my new sofa. Rachael in the Ipswich store went out of her way to help us make up our minds, but there was zero pressure.

She even managed to find one of the stones from my mother's engagement ring that had been lost as we were going around the store - totally over and above service!

The sofa was delivered early by 2 very helpful chaps and is exactly as lovely as I'd hoped it would be.

Thank you.

18 August 2026
Rated 5 out of 5 stars

We walked and immediately was asked if…

We walked and immediately was asked if we needed help. The assistant sheikh was extremely helpful. Showed us all the rise and recliners in store . Then as a lastresort showed us one tha can cone as a rise and recliner. As I sat down I was immediately comfortable. So that was my choice. Sheikh showed us the different materials and my choice was made. We were offered refreshments whilst my husband did the paperwork. Will definitely recommend this ipswich store over all the others we looked in. Will be going back when we decide we need a rise and recline bed. We'll done sheikh 11/10. Thankyou.

14 August 2026
Rated 5 out of 5 stars

New Sofas From Furniture Village

Brilliant sales assistance when looking for & choosing new sofas. Decent pricing & 0% finance made purchase affordable. Delivery team were top class - friendly, helpful & efficient

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Sheik gave us all the information we needed ina friendly fashion without being a pressure salesman which was appreciated. The offer of cookies and tea/coffee, although not taken, was surprising.
The suite selected was what we wanted with a 10-12 week delivery.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of sofas and for us a much…

Great choice of sofas and for us a much better selection of smaller sofas which is what we wanted. Chris who looked after was absolutely lovely. Very knowledgable and extremely attentive but not in the extreme. He looked after us extremely well.

9 August 2026
Rated 5 out of 5 stars

Great service

Chris was very helpful and knowledgeable. He was attentive and funny and gave us time to alone to decide what we wanted. No pressure. Only went to look but ended up buying a beautiful dining set. Thank you so much.

2 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look