Nice relaxed atmosphere and no pushy sales people. We dealt with Dave who was very informative and helped us find exactly what we were looking for. Easy process from start to finish and very nice coff... See more
Location
Switch locationWhite City Retail Park, White City Way, M16 0RP Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service provided by Dinesh. He helped us make right selections. He spent hours with us showing different beds, mattress, wardrobes & dinning table. All products are very high quality & value... See more
Beautiful furniture, nicely laid out. Our consultant (Was) was knowledgeable, friendly and professional. My mum was buying furniture and she is registered blind. Was, helped her in a way that made h... See more
As we entered the store Was introduced himself and offered assistance. We explained our requirements and he was very helpful in showing us the various options available, which were many. He left us to... See more
Company details
- #69 of 393 best companies in Home Furniture Shop
Contact info
White City Retail Park, White City Way, M16 0RP, Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a dining table and chairs today…
Ordered a dining table and chairs today at Furniture Village at White City Manchester. We were served by the lovely Cathy. She was so helpful and made the purchase a pleasant experience. Would definitely recommend using this shop
Kathy was very helpful and…
Kathy was very helpful and knowledgeable. She lovely and made our visit a great experience.
Good knowledgeable salesman Shaan who…
Good knowledgeable salesman Shaan who knew what he was talking about
Not pushy or over the top
Brilliant visit to your showroom Cathy…
Brilliant visit to your showroom Cathy was a credit to your company.
we only came in to have a look
we only came in to have a look, one gentleman came asked if we would like a coffee then pretty much left us alone which was great because we didn’t feel under pressure. when we had questions he was available to help us
Cathy was very helpful
Cathy was very helpful. Lots of useful info given. No sales pressure. Great communication skills. Sale went through very smoothly. Thanks Cathy!
Exemplary customer service!!
We wandered into Furniture Village Manchester having just visited another bed store around the corner, only really coming in to give us a point of comparison to another mattress.
Because of narrow stairs in our new house, we knew we could only consider mattresses which came rolled up, so I cornered the nearest sales assistant I could find and asked him to point us in the right direction.
Dinesh (aka DJ) could not have been more helpful, kind, or patient. He talked to us about our circumstances, and then walked us through the mattresses we were able to consider.
Two complimentary hot drinks later, and we’d decided on a mattress to purchase that was slightly above our price range, but worth it for comfort and longevity. DJ did not rush us, and gave us time and space to consider the purchase. He also kindly explained the mattress protector options, and gave us a little discount too.
This was our first ever mattress purchase, and we felt at ease at ever stage of the process - almost entirely thanks to DJ! A very different experience to other furniture stores, and we’re very happy with our decision.
Looking forward to receiving the mattress early next week (thanks to DJ expediting it for us!!). Thank you so much.
Very helpful staff who listened to what…
Very helpful staff who listened to what I wanted, not pushy at all. My shopping trip was very successful and I made my purchase. Thank you.
Affy
Affy, such a happy and helpful fellow , made all our purchase in furniture village worthwhile. So glad we came across him , very supportive. Thank you so much , you have won a client for life , I will sure tell my friends about you
Cathy was absolutely amazing very very…
Cathy was absolutely amazing very very polite helpful and respeful Thank you
Affy was amazing at sorting out our new…
Affy was amazing at sorting out our new mattress for us. Very attentive and friendly. No complaints! Would definitely recommend
Great service when buying our sofas
Great service when buying our sofas! David was brilliant - thank you :)
First visit
We thoroughly enjoyed what was our first visit to furniture village. David the salesman was extremely nice and not pushy in any way, he discussed all our options and we didn't feel rushed. He was lovely
really helpful, great experience
Cathy was amazing, really helpful and lovely and made the buying experience really smooth and easy for us to understand.
It was great customer service provided…
It was great customer service provided by David. We spent happily a lot more than our budget due to David addressing us on right direction. We come back again here.
The sales assistant Cathy went above…
The sales assistant Cathy went above and beyond to make our shopping trip very pleasant and informative and the sale of our suite went through really smoothly. Big shout out to Cathy.
The staff member Dave was really helpful
We had a great experience picking our new suite, Dave was really knowledgeable and helped us a great deal.
We came to look at sofas and ended up…
We came to look at sofas and ended up buying one on the spot thanks to David who was very helpful,informative and friendly. We would definitely recommend this store
Cathy was very welcoming and helped us…
Cathy was very welcoming and helped us choose the right sofa for us. Really great customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







