Furniture Village - Manchester Reviews 

2,657
•
TrustScore 5 out of 5

4.8

White City Retail Park, White City Way, M16 0RP Manchester, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nice range of dining chairs to pick from. Visited other furniture stores and found Furniture Village had the best and largest selection of chairs. We was pestered while looking at the chairs but when... See more

Rated 5 out of 5 stars

From start to finish the service offered by Dinesh was excellent . He went the extra mile to ensure that we were completely happy with the colour and design with our suite purchase . I would highly... See more

Rated 5 out of 5 stars

Nice relaxed atmosphere and no pushy sales people. We dealt with Dave who was very informative and helped us find exactly what we were looking for. Easy process from start to finish and very nice coff... See more

Rated 5 out of 5 stars

Excellent service provided by Dinesh. He helped us make right selections. He spent hours with us showing different beds, mattress, wardrobes & dinning table. All products are very high quality & value... See more


Company details


Contact info

  • White City Retail Park, White City Way, M16 0RP, Manchester, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,657)

61,523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service!

The customer representative, Kam, was friendly and professional. She patiently attended to us, answered all our questions clearly, and did so with a warm smile. Excellent customer service!

9 August 2026
Rated 5 out of 5 stars

Great service

David was very knowledgeable about the sofas and provided great service. I would definitely look to shop here for sofas in the future.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from David at Furniture…

Amazing service from David at Furniture Village. My husband and I came in with two very bored kids and left with a brand‑new sofa we absolutely love. Important to say David was extremely patient with us all and kept the children happy with cookies and hot chocolate, and patiently walked us through all the sofa options and colours.

He even showed us dining tables when we mentioned we were considering one. We were there with him for over an hour and a half! We originally came for garden furniture (which they didn’t do) but ended up with our first ever brand‑new couch. Excellent customer service and a fantastic experience.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Service provided by your salesman…

Service provided by your salesman Dinesh Jadhav was exceptional and made all the difference. We came to look around and ended up making the purchase. We have been customers of furniture village for nearly 25 years and are repeat customers.

6 August 2026
Rated 5 out of 5 stars

Fab service

Excellent and friendly service at the Manchester White City store. David was helpful and informative - but also knew exactly when we needed time. Delicious coffee and fresh cookies a very clever sales bonus - which was gratefully received. Really lovely experience

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Kam

Kam helped us a lot. She showed us what sofa we was looking for and found the exact colour to match our other sofa. She really took her time to help us and helped us make an order. The experience with her has been amazing and I would definitely go back. 10/10 customer service thank you so much Kam xxx

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Very rude and arrogant manger at…

Very rude and arrogant manger at Manchester White City

1 August 2026
Unprompted review
Furniture Village - Manchester logo

Reply from Furniture Village - Manchester

Good afternoon, I’m sorry to hear about your experience and the concerns you have raised regarding your interaction with the manager at our Manchester White City store. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk. Kind regards, Gabriel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look