Had several items bought from f.v..gutted carcroft closing down dur to retirement. Bought settee, armchair, TV cabinet, sideboard. Nest tables. Folding table & 2 chairs few years. Just bought a... See more
Location
Switch locationUnit 3 Badgers Rise, MK43 0YL Milton Keynes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have have had a terrible week with my wife passing away. This was compounded by my bed delivery being interrupted by issues with access. I spoke to Terri and Sherrie with the hope of sorting this ou... See more
Lauren was amazing today. She took us step by step through every option, including making many different modular versions of what we could fit in the space we have. She was very patient and helpful, e... See more
Mum took delivery of her bedroom furniture and was so pleased with the quality and also amazed at the efficiency of the guys who assembled it. One small error which was the wrong colour of handle,... See more
Company details
- #68 of 395 best companies in Home Furniture Shop
Contact info
Unit 3 Badgers Rise, MK43 0YL, Milton Keynes, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 failed delivery attempts
2 delivery attempts marked as 'no access'. Drivers did not even bother to try and ring me the second time, avoid

Reply from Furniture Village - Online
I shopped on line today it was very…
I shopped on line today it was very straight forward and I was able to purchase the item I had seen in the Peterborough store.
Really easy to use and happy with 4…
Really easy to use and happy with 4 years interest free
Sofa and chair
Ordered on line but had to go into store to change the colour of sofa and chair. Very helpful as I had done it within the 48 hours of ordering. Ordered 11th June and all paid for in full but still waiting for the items. Been told 27th August so do not know why it is taking so long. Bit disappointing as said delay but not said why!
Easy to find what I wanted
Easy to find what I wanted. Good filter section. Would have liked a compare option and been able to see delivery options. I looked on Dreams and Bensons but chose FV.
Easy to find what I was looking for.
Easy to find what I was looking for.
Brilliant service from Aaron Byron at…
Brilliant service from Aaron Byron at sales
Lovely manners, very pleasant, man
Couldn’t have ask for anyone nicer
A1 From Start to Finish
We have been dealing with Ria
We have been dealing with Ria
Great to deal with, nothing is to much trouble. Thank you .
Easy Price Match Adjustment
Price for the wardrobe I ordered reduced prior to delivery. I contacted Furniture Village online and they were very helpful and shortly afterwards I received a confirmation email from Katie with the adjusted numbers. Very good service and pleased about the adjustment with no arguments. Thanks
Quick and efficient service
Katie and cam were really helpful quick and efficient service
Katie and Cam from customer service…
Katie and Cam from customer service replied quickly and efficiently to resolve a small isssue of my own making. Clear commumication throughout the process.
How can this be?
I ordered the item. Went online 3 minutes later and it had been reduced by another £100! I will call tomorrow to see if they will honour the discount.

Reply from Furniture Village - Online
Already had the sofa...needed the…
Already had the sofa...needed the chair. Went onto the app, chosr the cjsir , ordered, paid. Easy to use.
Lotd of messages since, and a call about delivery. Perfect
Thank you Katie & Cam for a great…
Thank you Katie & Cam for a great booking experience! Very clear next steps, and look forward to receiving our order! Thank you!
Online sales duo
I recently ordered a new mattress via the online sales team.
I wasn’t sure what to go for but after a chat with Katya about the bed and what i was after she was full of knowledge and helped me with my decision.
I was then transferred to Katie to process the order and discuss delivery options who again was very friendly and helpful.
Please pass on my thanks to these two lovely women who both had a positive energy and friendly nature who are also a credit to your company.
Helpful & Professional
Helpful, friendly, knowledgeable and professional staff made us feel welcome and appreciated. Thank you
Very happy, as I was virgin to the site.
Easy to understand website, great prices and swift processing.
Great service by Katie
Great service by Katie. Proffessional and customer friendly.
Will definitely recommend. Thank you!
Aaron was most helpful particularly…
Aaron was most helpful particularly regarding the delivery date I requested.
Aaron was really helpful and very…
Aaron was really helpful and very professional, explained everything very well, was a pleasure to deal with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







