Furniture Village - Orpington Reviews 

Staff were very friendly, polite and helpful. Will visit again.

Recommended to buy Gplan chair and 3 seater to replace our old furniture. More than our planned budget but was assured of the quality. Given delivery of 7-9 weeks. 20th March warehouse calls furniture ready for delivery 27th March. Arranged for old furniture to be disposed of on the 23rd. On 25th told chair not in warehouse but 3 seater would still be delivered. We agreed as we had no furniture. On the 27th 2 hours after a delivery slot 3 seater not coming as they couldn’t find it. Despite the showroom telling us to call with any issues did very little to help. Despite the warehouse assuring they would chase I had to call them with no solution. I emailed the owners no response.The same when I emailed Gplan. I emailed myexperience@funiturevillage initially they said they would forward to the manager at Orpington showroom. I knew I would not get a response and I didn’t. Eventually I got a single point of contact when the furniture was delivered on the 27th April the 3 seater had a technical fault. On the redelivery on 2nd May it came 2 hours after the delivery slot. I was offered what they described as a substantial discount for all the issues which worked out as 16% which I consider an insult.

Barbara amazing lady
Perfection
You need more Barabara in FV

Great service, didn’t feel pressured at all, unlike every other furniture store I have ever been in, I wasn’t immediately mobbed by every member of staff in the place. When we actually spoke to sales person they were very helpful and listened!! Would definitely go there again

We ordered wardrobes back in January. There was a dent which was clearly visible and the backs of both wardrobes hadn’t been fixed correctly, We are on our 19th week of waiting for the replacement! Would never order anything from Furniture Village again, Their lack of customer service is shocking.

Extremely disappointing experience with Furniture Village Orpington.

I placed an order for a complete bed set on 18 April after being assured by the sales team that delivery would take approximately 3–4 weeks. Nearly 8 weeks later, I am still waiting for the order and have received a series of broken promises and contradictory updates.

Over the course of the delay, I was given multiple delivery dates including 28 May, 29 May, 1 June and 6 June. Every one of these dates passed without delivery.

What has been most frustrating is the conflicting information provided by the store. First Instance : I was assured on 26 May that delivery will happen on 28 May but did not happened. Second Instance : They tried delivering only 50% of the order on 29th May. Third Instance : On 1 June, I was told that the date was supplier-confirmed and effectively locked in, yet the delivery never happened. On 2 June I was informed that Item is not delivered to their warehouse. Forth Instance: On 7 June, I was informed that the item had already arrived at the warehouse and was simply waiting to be scanned into the system. Less than 24 hours later, I was told that the item had not arrived at the warehouse at all and that they were hoping it might arrive on 9 or 10 June, although they could not guarantee it.

As a customer, it is difficult to have confidence in a company when the information changes from days to days and week to week and nobody appears able to confirm where the order actually is.

The bed was purchased specifically for a guest staying with us. Because of these repeated delays, my guest has now been sleeping on a couch for over six weeks beyond the original delivery timeframe. Every week I have been told that delivery is just around the corner, only to receive another excuse and another revised date.

I understand that supply chain issues can happen, but what I cannot accept is the lack of transparency, very poor communication, and repeated commitments that are not honored.

Unfortunately, this experience has completely eroded my trust in Furniture Village. In future, I will not be purchasing from Furniture Village again and would not recommend them to friends, family, or colleagues at any cost.

Very happy with the service and the products that I purchased

Great choice, helpful salesman, not too pushy.

Great Service from Abbey really helped with the colour decision. So pleased with our Old Sofa we ended up buying the same again after 15 years Albeit a different Colour.
Quality all round.

Had been to the store several times in the past. Products stand out from the rest with quality fit and best Oak pieces.

Claire was extremely helpful, informative, professional- just what you needed. We went for the Hartley bedroom furniture. Headboard and very good bed with excellent bottom lifting under storage.

Prices were very good also for the spec we liked. Always our go to place once we’ve checked the competition.

Claire was very helpful and gave us every detail we requird about the Product

We have visited this store on many occasions to decide which furniture we was going to purchase. We meet Steve who was very helpful ,knowledgeable , & very professional not once was he pushy like some salesman I’ve meet in the passed
We finally placed our order on Bank Holiday Monday with Steve who once again was very professional & helpful
I would highly recommend this company & definitely go in store & ask for Steve who will help & guide you through the whole process of placing your order from start to finish .

My mum and I along with my aunt and uncle came to Furniture Village Orpington with the intention of finding suitable dining furniture for our kitchen.
We were very fortunate to be served by Clare. She gave us helpful advice and stayed with us until well after the store had closed. She never showed any sign of impatience or the need for us to rush or leave. She kept calm and cheerful all throughout. We were very satisfied by the customer service we received and now await the delivery of the dining table and chairs we purchased.
Thank you Furniture Village. Thank you Clare

Good attention

Fabulous help and support over several months to get it right for us. No pressure, always helpful with advice and options but left to make our own decisions in our own time. Everything explained and very knowledgeable staff. Top rate sales person, Steve, was excellent.

Very professional and very knowledgeable about what she was selling, very kind and patient with us, Clare spent time showing us the furniture they had available and also she gave us detailed offers that they had at the shop also offered us coffee and a cookie for my son, I am very happy with what I have purchased and I appreciated the effort she had put in showing me everything and the advices of what would match and look very good with the choices I had on mind.

The customer service was very good really liked the consultant Abbeywho served us who made the whole process very easy

The staff at Orpington branch are very friendly.
They let you browse at you leisure but are on hand if you have questions just remember if you require larger items (I.e. a sofa, dining table etc) it can take up to three months to be delivered. The items they sell are are top quality and sturdy.

I have been given explanations and details about mattress I was looking for
Good customer care .

Very helpful and courteous member of staff. Gave me time and space to browse but was immediately available when I needed assistance.