This Orpington store have been so helpful and patient with us helping us buying sofas. We have been in and out looking for over 3yrs!each visit they have tried to help but we found sofa we liked but... See more
Location
Switch locationSpringvale Retail Park, Sevenoaks Way, BR5 3SG Orpington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking to buy 2 recliner armchairs, Leigh was our very helpful sales consultant. He showed us all the options available in store and when we had selected a product we liked he helped us decid... See more
I was really impressed with the professionalism and kindness shown towards myself and my elderly mother. Given her age she finds making decisions quickly very difficult and she was given the time and... See more
Very impressed with Furniture Village. The staff were very knowledgeable about the products and not pushy at all. We saw a sofa we liked straight away and our sales lady Barbara was really helpful.... See more
Company details
Contact info
Springvale Retail Park, Sevenoaks Way, BR5 3SG, Orpington, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Barbara was very friendly and helpful
Barbara was very friendly and helpful
May use AI-assist with repliesRead more
Misleading delivery dates
We purchased the Clio dining set in store, after being told delivery would take between 7-14 days (as per the website and what the sales person advised us of). I have been monitoring delivery date and the delivery time has gone up to 3 weeks initially and now showing for end of July. Had we known this, we would not have placed the order. Very disappointed with the service.

Reply from Furniture Village - Orpington
Informative and not pushy
Sales staff were informative and helpful without being pushy, and made us excited about our new mattress! Thanks Leigh
NEW SOFA have always used furniture village made…
Have always used furniture village made two trips to the store to check out furniture was shown various items by salesperson Sean King highly impressed by the service
Will return again in the future
Sean,was knowledgeable
Sean,was knowledgeable, helpful without being pushy, always had good service over the years.
We have used your company before with…
We have used your company before with satisfaction our recent experience and service was excellent especially the young lady who looked after us
The man who served me was very helpful…
The man who served me was very helpful and informative.
The salesman new his product and…
The salesman new his product and explained everything to us well
I had very good service from Abby a…
I had very good service from Abby a young woman in Orpington branch. She actually bothered to bring sample books to my home on her way home from work.
Taha Atif and his team is very…
Taha Atif and his team is very professional. They are polite and delivery my sofa in time.
Rob was lovely
Rob was lovely. He explained a range of different products and demonstrated how they were used. My mum was very happy with her new dining table, and my son was very excited about his new bed. He also gave us hot chocolate and biscuits, which was very kind of him.
The tea wasn't a deal breaker.
Our visit to the furniture village was a pleasant one. Did not intend to order a sofa that day but ended up doing so. Rob guided us well and did not make us feel under pressure. It was not the greatest tea I have ever drunk in my life but was welcome and wasn't a deal breaker.
Excellent friendly service left…
Excellent friendly service left completely satisfied would always recommend your company
To purchase a couch. popped in to buy a couch
We popped in to buy a couch. You did not have the item we wanted but very quickly offered an alternative made by the same manufacturer, which we ordered along with a footstool.
Very pleased with Sean who looked after us.
We were out of the store within 25 minutes.
Staff very nice and helpful
Received perfect advice and service…
Received perfect advice and service from Barbara
Kiran was very helpful
Kiran was very helpful
And informative and resolved my repair issue promptly
Abbey is a fantastic person
Abbey is a fantastic person. Very patient and made sure I am satisfied, ensures I get what I am happy with. I have always being asking to be seen by Abbey. I like he customer service. Excellent . 10 stars for her. I will come again and again. Thanks Abbey.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







