Furniture Village - Orpington Reviews 

1,689
•
TrustScore 4.5 out of 5

4.7

Springvale Retail Park, Sevenoaks Way, BR5 3SG Orpington, GB

•

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Rated 5 out of 5 stars

This Orpington store have been so helpful and patient with us helping us buying sofas. We have been in and out looking for over 3yrs!each visit they have tried to help but we found sofa we liked but... See more

Rated 5 out of 5 stars

We were looking to buy 2 recliner armchairs, Leigh was our very helpful sales consultant. He showed us all the options available in store and when we had selected a product we liked he helped us decid... See more

Rated 5 out of 5 stars

I was really impressed with the professionalism and kindness shown towards myself and my elderly mother. Given her age she finds making decisions quickly very difficult and she was given the time and... See more

Rated 5 out of 5 stars

Very impressed with Furniture Village. The staff were very knowledgeable about the products and not pushy at all. We saw a sofa we liked straight away and our sales lady Barbara was really helpful.... See more


Company details


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  • Springvale Retail Park, Sevenoaks Way, BR5 3SG, Orpington, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,689)

63,372 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading delivery dates

We purchased the Clio dining set in store, after being told delivery would take between 7-14 days (as per the website and what the sales person advised us of). I have been monitoring delivery date and the delivery time has gone up to 3 weeks initially and now showing for end of July. Had we known this, we would not have placed the order. Very disappointed with the service.

5 May 2026
Unprompted review
Furniture Village - Orpington logo

Reply from Furniture Village - Orpington

Good Morning,

We appreciate you sharing your experience. We are truly sorry for the extended delay with your Clio dining set delivery. We understand your frustration regarding the changing timelines and are actively looking into this. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Rated 5 out of 5 stars

Rob was lovely

Rob was lovely. He explained a range of different products and demonstrated how they were used. My mum was very happy with her new dining table, and my son was very excited about his new bed. He also gave us hot chocolate and biscuits, which was very kind of him.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The tea wasn't a deal breaker.

Our visit to the furniture village was a pleasant one. Did not intend to order a sofa that day but ended up doing so. Rob guided us well and did not make us feel under pressure. It was not the greatest tea I have ever drunk in my life but was welcome and wasn't a deal breaker.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

To purchase a couch. popped in to buy a couch

We popped in to buy a couch. You did not have the item we wanted but very quickly offered an alternative made by the same manufacturer, which we ordered along with a footstool.
Very pleased with Sean who looked after us.
We were out of the store within 25 minutes.

16 May 2026
Rated 5 out of 5 stars

Abbey is a fantastic person

Abbey is a fantastic person. Very patient and made sure I am satisfied, ensures I get what I am happy with. I have always being asking to be seen by Abbey. I like he customer service. Excellent . 10 stars for her. I will come again and again. Thanks Abbey.

15 May 2026
Unprompted review

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