There was plenty of choice at the store and the salesman was very knowledgeable without being pushy. Furniture Village is our favourite store for Furniture needs, we have used the store a lot over th... See more
Location
Switch locationWessex Gate Retail Park, Broadstone Way, BH15 3TE Poole, GB
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See what reviewers are saying
Shopping here again after purchasing previously, at the Poole Store, with Sharon, came in again Today for a mattress, again Sharon served us .. very knowledgeable, friendly helpful, and upsold to u... See more
Within this retail park are 3 furniture stores and rightly we visited each looking for a new sofa. However, prior to arriving Furniture Village was not on our list to find our new sofa. Yet, the quali... See more
Dan was friendly and knowledgeable. He gave us all the information we needed and left us to make our own decision about which bed and base we bought. He talked us through the contract and made sure we... See more
Company details
- #68 of 395 best companies in Home Furniture Shop
Contact info
Wessex Gate Retail Park, Broadstone Way, BH15 3TE, Poole, United Kingdom
4.8
Excellent
2k reviews
Asks customers to review
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Friendly efficient service
2 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wardrobe is still not delivered,
Wardrobe is still not delivered,
No any update about delivery
Tried to connect them but not getting in
24 February 2026
Unprompted review
Reply from Furniture Village - Poole
Good Afternoon,
We regret to hear your wardrobe hasn't arrived and you've had trouble reaching us. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk and I will be happy to look into this.
Kind regards,
Shanice
Advisor was very knowledgable and we…
Advisor was very knowledgable and we had good customer support especially the drinks that were served while we were discussing the sale. Just waiting now for the chairs to arrive which I hope won't be too long.
26 February 2026
Unprompted review
Very good informative helpful and…
Very good informative helpful and helped us very much
1 March 2026
Very helpful staff
28 February 2026
Tell the truth about delivery time
Tell the truth about delivery time. The store to know what is going on with your order.
6 February 2026
Unprompted review
Reply from Furniture Village - Poole
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with the information provided regarding your delivery timeframe. Our lead times and delivery dates are estimated and given in good faith at the time of placing an order, based on the information available to us from our suppliers.
We would like the opportunity to review your order and look into this further for you.
Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk
and we will be happy to help.
Best Wishes,
Nahid
Very helpful and knowledgeabl sales person.
Very helpful and knowledgeable sales person. Excellent service and a wide choice of items.
25 February 2026
Great Friendly and professional…
Great Friendly and professional delivery guys
Karl Irhys thank you!
26 February 2026
Unprompted review
5 star experience!
Dan our salesman was very knowledgeable and helpful in our purchase of a mattress.
24 February 2026
Terrible experience I lost my car due…
Terrible experience I lost my car due to not affording the repairs I had no family left living to help me get from Christchurch to Poole store to get my deposit back they still have months later and it’s £500 they have kept it and without getting a lift not able to get there I could if they paid me back so I could get a taxi but no they have kept it ! Never ever use again they will get your money
8 September 2025
Reply from Furniture Village - Poole
Good Afternoon. I am so sorry to hear about the issues you have experienced with your order. We would like to investigate this further for you. To enable us to do so please can you send a copy of your review, name, address & 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran
Quick response to query and action…
Quick response to query and action taken to speak with the supplier of the faulty product. No solution until supplier responds
23 February 2026
Unprompted review
very good service
23 February 2026
Great service
Great product knowledge, service and hospitality from Leo! Had exactly the product we were looking for at a very reasonable price.
22 February 2026
Salesman was extremely helpful and…
Salesman was extremely helpful and patient with us. Really explained the options and helped us pick the right options for us. Great experience thanks
20 February 2026
Unprompted review
Excellent service
Dan Spivey at Poole was excellent. Acknowledged our arrival but left us to browse. As soon as we had questions he was able to answer and advise. Showed us options once he knew our requirements.
20 February 2026
Sofa searching!
When we walked in I said to my husband I just want to be left alone to have a look. It was really nice to have some time to look and talk together. Just at the right time Paul came to see if he could help. He was friendly, knowledgeable and really took his time with us. We were so impressed with the service and really trusted him.
19 February 2026
Informed staff and no pressure to…
Informed staff and no pressure to decide what chairs I chose. good coffee too!
6 February 2026
Unprompted review
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