Furniture Village - Staines Reviews 

The layout of the store is very good and it is so helpful to actually see the merchandise instead of online.
It was a pleasure to be served by Robin Sydney who patience was much appreciated, getting to know his customers so he can use is knowledge and understanding to advise them without putting any pressure. He was a real delight.

Fantastic service from Robin Sydney! He was extremely friendly, professional and helpful throughout our visit. He took the time to understand exactly what we were looking for, answered all our questions and made the whole experience easy and enjoyable. We never felt rushed or pressured. Robin is a real credit to Furniture Village Staines. Excellent customer service – we would definitely recommend him. Thank you, Robin! ⭐⭐⭐⭐⭐Dorota &Faruk

Sales Consultant Abed Malikzad was very caring, helpful, took his time to explain the items we were looking at in the shop, excellent customer service from him.

Very helpful service. Abed gave me plenty of time to make my choices and gave useful advice in order for me to make a decision.

This company is a joke.

It took three (three!) months to get a couch just because we chose the fabric and colour, a pretty basic request.
The day before delivery, we were informed it was also delayed and would take an additional week.
The reason was that the goods were apparently held at some dock.

The company manufactures everything abroad and keeps little to no stock, like a cheap eBay seller.
Also, they clearly can't manage their own inventory and distribution, which is why it takes months to get a couch.

Do yourself a favour and choose a serious retailer.

Attentive staff and great service

Good quick service from advisor kn Staines.
Picture not stocked though so had to order and would have preferred a quicker delivery than 21 days!

Lovely staff great service. We always come back.

Service was really good, he gave me all details on the payment. Syed (the (the worker),helped me a lot. Friendly, nice and helpful:)

Great Customer Service In Store. I was at the Staines showroom, looked after by Robin Sydney. Nothing was too much trouble, my indecision, unsure of my measurements. Robin was helpful and supportive. I placed the order and even when I got home and needed to amend the order he was totally customer focused.

Kalman and Jobie arrived to install 2 big wardrobes. They were flawless, just arrived on time and finished with speed and quality. Hope you are lucky as me to have those delivery specialists.

Friendly staff, helpful

Not good service

Very knowledgeable and not pushy at all, Syed knew the various products well

Great customer service from Abdul!
Thanks from Dan + Katy

Looking for the same chairs we bought a couple of years ago. Not in the showroom as discontinued but excellent staff found my order and tracked the chairs were still in stock. Delivered 5 days later. Excellent

I have purchased many items of furniture from Furniture Village. Quality is second to none. The customer service team is always friendly and helpful. This latest experience was really great. Robin went over and above to ensure that everything was covered for my needs